Welcome to Sytel

Sytel Limited develops and supplies contact center software and complete solutions, connecting and managing calls and media sessions, without boundary. Sytel solutions for telecoms providers, hosted/ cloud service providers of contact center services and enterprise end users are driving agent productivity in over 50 countries.

Our secure, resilient IP telephony and media infrastructure software enables excellence in market research, telemarketing, customer service, collections and more..

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Latest Blog

Measuring agent productivity in a multi-channel world

To manage the contact center well, supervisors must monitor a range of KPIs to measure agent performance and productivity. But u…

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Sytel Extends Global Interviewing for MRops

Sytel has completed phase 1 of the installation of new communication infrastructure for MRops, a global business-to-business mar…

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Case Study

Sytel Extends Global Executive Interviewing for MRops

MROPS specialises in interviewing high level global corporate executives. Sytel was invited to propose a design for contact cen…

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