Sytel Limited software solutions connect and manage calls and media sessions, without boundary.

Our solutions for carriers, enterprises and cloud/ hosted contact centre providers deliver high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony, email, SMS, chat and other media types in over 50 countries.

Learn more about the channels through which we sell, and the Sytel range of products and solutions.

Our secure, resilient IP telephony and media infrastructure software enables excellence in market research, telemarketing, customer service, debt collection and more.

Learn more about the key industries Sytel serves.

Sytel's toolsets deliver advanced capabilities to subscribers via the web, including scripting of call processing, real-time reporting and configurable dashboards.

Sytel began trading in 1997, and is globally respected particularly for its soft predictive dialer, Softdial Plugin® which employs an advanced contact center simulation technique to achieve high performance predictive dialing under compliant conditions.

As the leading proponent of performance dialing under compliant regulations, Sytel are involved in advising many of the world's leading marketing and government bodies on preparing their guidelines for the industry. In fact, in July 2011 Sytel CEO Michael McKinlay won the Contact Center World 2011 UK Industry Champion Award, for his work on outbound regulation and compliance over the previous 15 years.

Learn more about Sytel people, explore job opportunities at Sytel, or learn about our sponsorship of a Samoan island!

As the contact center market continues to develop and evolve, we are looking forward to a challenging, yet exciting period of growth. We hope you find this site useful - feel free to contact us if you have any queries or require more information about us, our plans or our products.

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If you are interested in joining our network of business partners, please contact us at info@sytelco.com.

 


Our History

Sytel Limited is a privately owned company, based in the UK and has been supplying leading edge contact center solutions around the world since 1997.

In particular, the company is renowned for both campaigning for and adhering to compliant dialing practices around the world. We are proud of the leadership role we have taken, and continue to take, in providing the contact center industry with leading edge systems that deliver very high performance whilst operating in a responsible and sustainable manner.

 


Our Mission

We are dedicated to delivering multi media channel contact center solutions that are highly scalable, flexible, and backed up with comprehensive 24/365 support. We achieve this with a constant program of evolutionary development, consistently pushing technical boundaries and challenging industry norms. We maintain a sharp focus on our customers' needs, recruiting and retaining only the most talented individuals.

Working closely with our global business partners, we strive to supply the ultimate all-in-one inbound, outbound and blended contact center solutions.

 


Our Partners

In addition to resellers and large scale end users and ASPs, Sytel's partners include software houses, switch vendors and systems integrators, all of whom are looking to empower their call center applications by 'plugging' in our solutions.

Our business partners are spread throughout the world and currently include some of the leading names in the contact centre industry. We are always keen to work with progressive partners seeking to do leading edge development and have the resources and capabilities to support this activity.

If you are interested in joining our network of business partners, please contact us at info@sytelco.com.

Alternatively, if you are a user and are interested to know how Sytel's solutions can benefit your business, please contact us at sales@sytelco.com and we will work with you directly or put you in touch with a selected partner as appropriate.

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Michael McKinlay is the founder and CEO of Sytel Limited. He is highly regarded for the lead he has given markets all over the world on responsible dialing practices and is an advisor and mentor to many of the marketing and telecommunications regulators around the world.

Originally from New Zealand, Michael spent his early computing years in IBM and Fujitsu where he held a number of senior management positions. He is a graduate in Mathematics and Economics from Victoria University, Wellington.