Location - Aylesbury, Buckinghamshire, UK

Salary - up to £45K depending on experience

The Company

Sytel Limited is a market-leading supplier of OEM telecommunications technology for Cloud Contact Centers. You will be joining a world-class software company providing solutions in over 50 countries around the world. Sytel is an equal opportunities employer and welcomes applications from anyone meeting our requirements, whether UK-based or abroad.

We are looking for a strong Support Engineer for our worldwide support operations based within the UK. The successful applicant will work within an expanding team, handling software and support incidents of all kinds, and will be responsible for timely response to customer and partner inquiries.

Essential Skills/ Experience

  • At least two years in a similar role
  • Excellent customer facing skills
  • Triage work - precise analysis of logs generated by tests to identify issues
  • Willing to take initiative to learn new products
  • A strong ability to solve problems and think laterally
  • Excellent English oral and written communication skills
  • A demonstrable record of achievement in either previous position(s), or academic work

Desirable Skills/ Experience

  • Ideally some software development experience
  • Understanding of SQL and NoSQL databases
  • Understanding of telephony and VoIP, WebRTC, HTTP, HTTPS
  • Contact centre exposure

The Package

  • Salary package up to £45K depending on experience
  • Company Healthcare Scheme
  • Pension Contributions
  • Stock Options


How To Apply

Email applications to:

Lisa Adams - lisa@sytel.com

Postal applications to:

Sytel Limited,
1 Cromwell Court,
New St,
Bucks HP20 2PB,

The Company

Sytel, based in the UK, is recognised as a world leader in contact centre technology. We are a rapidly growing company of highly skilled developers and call centre industry experts. We develop unbeatable solutions for the call centre market, both on premise and in the cloud, and have been chosen as OEM suppliers by many of the world's leading call centre vendors.

We are well known around the world for our stance against irresponsible call centre dialling and we have advised the FTC in the US and Ofcom in the UK, to help create sensible regulations for outbound dialling.

Our products include inbound and outbound switching, agent desktop scripting, media processing, voice recording, data management, reporting and integration services. This suite of components can be delivered as an integrated solution, or instead, partners can easily integrate individual components with their own architecture.