Confirmit and Sytel have developed an IVR survey product that combines Confirmit's Horizons sample management and survey authoring with Sytel's telephony solution. This IVR product enables Market Research companies to contact respondents using pre-recorded, automated outbound messages.
Traditional IVRs are often both complex to program and inflexible. This new product is an intelligent solution that can vary its questions dynamically based on quota fulfilment. It can also for complex logic defined in the Horizons' survey authoring tool. The result is fully-automated and efficient outbound calling.
Sample Management and Survey Design
Using the familiar and easy-to-use Confirmit Horizons interface, users can select and upload recordings to be played to the respondent. The order of questions, branching logic and the range of digits that are valid for each response are all defined within the survey authoring solution.
Confirmit - survey authoring tool
Horizons' sample management controls the list of numbers to be called, feeding those numbers to Sytel's IVR dialing system. The Sytel IVR telephony solution dials the numbers it receives from Horizons and plays the audio messages defined in the survey to respondents. It collects the responses in the form of digit presses and passes them back to Horizons.
The intelligent outbound IVR product can be used as a standalone solution integrated with the Confirmit Horizons sample management, or as an extension to the existing Sytel dialer.
Architecture - IVR components
Key Advantages of the Intelligent Outbound IVR:
Key Strengths when used with the Sytel dialer: