Inconcept, the French company specializing in software for the distribution of automotive parts, is building on the success following their exhibition at Equip Auto 2017.
Inconcept's software application, known as F1, has been fully integrated with Sytel's Softdial Contact Center™ application to provide a platform for automotive parts distributors to deliver a more personalised service to the hundreds of garages they supply. A customer from a local garage can call a single number and, using CLI recognition, the integrated system will deliver the call to the same agent at the same distributor every time, thereby building customer loyalty. The agent has immediate access to the customer's details and history so there is never any need for the customer to repeat their information. When the customer places their order for an automobile part, F1 automatically suggests the preferred manufacturer and distributor saving the agent time as they no longer have to investigate and source the information themselves. Once the order is placed F1 automatically carries out various elements of the process including the invoicing, shipment details and updating the customer details accordingly.
"We are delighted to have integrated Sytel into our management solution and to bring this highly anticipated service to our customers. This application allows them to offer a level of service equivalent to a local service, while pooling different skills by concentrating their teams on the same contact center platform", says Laure Boublil, CEO of Inconcept.
Michael McKinlay, CEO of Sytel commented "Inconcept has incorporated Sytel's software into their solution to provide their customers with an excellent service. We look forward to seeing their business go from strength to strength."
Isabelle Milesi (L) and Laure Boublil (R) at Equip Auto 2017