Occasionally Sytel posts comments on LinkedIn and other social media sites.  Following are pages related to such posts.

  

Your Browser is now your phone

September, 2017

Call center agents no longer require a physical phone or SIP softphone client. With WebRTC their browser can become their phone.

Read on

Crisis in Outbound Dialing

August, 2017

In order to be compliant, some dialer vendors are telling customers to simply turn off their predictive dialer.

Read on

Do your media channels blend seamlessly?

August, 2017

When SLAs are breached agents need to be deployed accordingly, but what happens when the channels are handling different media types?

Read on

Sytel Introduces Intelligent IVR for Market Research

July, 2017

Varying questions dynamically and allowing for complex logic are part of these latest enhancements that bring further benefits to outbound calling.

Read on