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Crisis in Outbound Dialing

August, 2017

In order to be compliant, some dialer vendors are telling customers to simply turn off their predictive dialer.

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Do your media channels blend seamlessly?

August, 2017

When SLAs are breached agents need to be deployed accordingly, but what happens when the channels are handling different media types?

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Sytel Introduces Intelligent IVR for Market Research

July, 2017

Varying questions dynamically and allowing for complex logic are part of these latest enhancements that bring further benefits to outbound calling.

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