Low-Cost Interviewer Station

Sytel is able to recommend a low-cost, easy to deploy, solution for providing work stations for market research interviewers.

Key Features

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Minimal cost
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Pre-configured, all interviewer details held centrally
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Ideal for seasonal peaks
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Quick to install
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Re-utilize existing peripheral hardware
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Space saving – the Raspberry Pi is a fraction of the size of a PC or laptop
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Small and light – easy to send in the mail
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Secure – data encryption as standard

Sytel is able to recommend a low-cost, easy to deploy, solution for providing work stations for market research interviewers. This is made possible by using the latest iteration of Raspberry Pi, which is a small single-board computer. The raspberry Pi third-generation model B contains ample computational power to drive the tools required by interviewers.

By simply attaching an existing monitor, keyboard, mouse and headset to the Raspberry Pi the interviewer can be connected to the contact center and be operational within minutes. All the interviewers’ details are stored in Sytel’s Softdial Repository so no configuration is needed by the interviewer, it is a straight forward plug-and-play solution.

The unit is so small and lightweight it can be easily configured by an IT department and posted to a homeworker’s address.

Low-Cost Interviewer Station

Photo showing typical set-up of an interviewer work station using Raspberry Pi.
Enlarged photo insert shows the Raspberry Pi in more detail.
Screen shows the interviewer logged in to a survey embedded into the Sytel Agent Desktop with a live voice call.

The low-cost interviewer station fully supports Sytel’s WebRTC based webphone using the built in Chromium browser, which makes this station a potential replacement of the interviewer’s phone.

Raspberry Pi logoQuickly and easily scale-up operations using this low-cost solution. Ideal for managing political campaigns and short-term contracts without incurring excessive hardware expense on desktops or laptops. Utilize home-workers with full peace of mind knowing that all data is automatically encrypted. Once the work has completed the interviewer can easily return the Raspberry Pi to the IT department by post.

Homeworkers will typically attach to their own home broadband. The station supports Wi-Fi or a physical network connection and requires only a small number of simple steps to get up and running.

The interviewer’s log-on screen can be determined in advance; from having it locked in kiosk mode where the interviewer cannot exit the CATI software environment or it could have more flexibility and provide access to the desktop environment.

No desktop Operating System costs as the low-cost interviewer station is powered by Linux.

With no moving parts the potential for failure of the Raspberry Pi is minimal. By ensuring suitable power supplies and memory cards are used the low-cost interviewer stations are suitable for commercial use.

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC), offering multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

  • Flexible Contact Center Platform

    Softdial Contact Center™ – tightly integrated modules, designed to deliver at scale

  • Blended Media Desktop

    Fully customisable, multi-channel, multi-session workspace

  • Work Anywhere

    Browser-based tools, no software installation required

  • Cloud Or On-Premise, Multi-Tenant

    Scalable, resilient, secure, proven

  • Customise, Localise, White Label

    Design all user interfaces to individual requirements

  • Integration Via APIs

    ‘Swap out’ components and integrate with 3rd party apps

  • World Class Development

    Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

  • All Media Types

    Voice, chat, email, social, etc – fully integrated and blended

  • Agent Multi-Tasking

    Work with multiple live contact sessions of any media type

  • Dynamic Media Blending

    Automated, ‘best available’ decisions to blend and balance work load across all media types

  • Predictive Dialing

    Best-of-breed performance under compliance

  • Intelligent Routing

    Smart rules and ‘best-available’ decisions to drive great customer service

  • Agent Scripts

    Help agents achieve and maintain excellence

  • Voice and Screen Recording

    See and hear exactly how agents are interacting

  • Analytics and Data Feeds

    Measure and evaluate performance at every level

  • IVR, Bots & Conversational AI

    Design effective automated flows or integrate with 3rd party providers

  • Customer Journey Tracking

    Stored customer contact history, to aid routing and add context to conversations

Modules

A complete suite of tools, with unique flexibility to extend and swap out modules to deliver a tailored contact center solution for any environment

  • Softdial One™

    Highly flexible unified web UI for agents, supervisors and administrators

  • Softdial Scripter™

    Create complex process flow scripts for agents, IVR, chatbots and other applications

  • Sytel AI Dialer™

    Best-of-breed predictive dialing under any compliance rules

  • Softdial Pathfinder™

    Precise routing rules for ‘best available’ connection

  • Softdial Media Server™

    Core telephony functions to manage all inbound/ outbound SIP calls

  • Softdial Reporter™ 5

    Fully customisable performance stats, charts and reports, across all channels

  • Softdial Publisher™

    Comprehensive data output to build your own reports

  • Softdial Recording Monitor™

    Audio and screen recording of agent activity to ensure the highest standards

  • Softdial Campaign Manager™

    Comprehensive configuration and control for outbound campaigns

  • Softdial Repository™

    Central storage and configuration of common resources

  • Sytel Global Compliance™

    Flexible ‘no contact’ rules to protect contact center and consumer

Markets

Performance and efficiency for a wide range of business applications

  • Customer Service

    Connect quickly to well equipped agents

  • Sales & Telemarketing

    Maximise agent productivity with best-of-breed predictive dialing

  • Healthcare

    Secure, highly-configurable multichannel communications for excellence in patient care

  • Market Research

    Best-of-breed predictive dialing with CATI integration

  • Collections

    Automated inbound/ outbound blending integrated with any debt management app