Since 1997, Sytel Limited has supplied best-of-breed software components and full-service solutions for contact centers in over 50 countries around the world.
Sytel’s Softdial Contact Center™ (SCC) solution is flexible, reliable, powerful, simple to use, easy to integrate and competitively priced.
Built for Market Research
Utilising our open and robust APIs, and using industry standard high quality components, Sytel are experts in integration with 3rd party software and services, e.g:
- CATI products such as IBM SPSS, Quancept, Nebu, Nipo, Survox (formerly CfMC), Askia, Confirmit and others as demand dictates
- Any digital PBX or VoIP gateway
Minimal IT requirement
Sytel solutions for market research are delivered as software only and are quick to integrate and easy to manage, keeping your IT costs down and delivering a faster ROI.
Deployment without disruption
Deployment is easy, quick and clean. A Sytel solution can be up and running in days, not months, with no impact on your day-today operations. When you are ready, the shift is easy.
One dialer, multiple sites
Many physical sites can be driven by a single central dialer, which continually maximizes agent productivity by balancing the load.
One dialer, multiple CATIs
Campaigns can be run simultaneously using different CATI systems, each tightly integrated with the dialer, giving you freedom to choose the best CATI tool for each individual job.
Predictive capability, without peer
Sytel’s world-leading algorithms and its unique agent management system mean that the predictive benefits, for the first time in the industry, can significantly impact the bottom line.
VoIP as standard
As well as saving you money on calls, native VoIP support means that Sytel solutions can be software-only. This removes the need for expensive telephony hardware, and means you can buy your servers locally, avoiding expensive shipping costs.
Use our powerful visual scripting tools to utilize outbound IVR as a gateway to agents or even create an IVR-only campaign.
Versatile call recording
Conversations can be recorded as required: every call, per campaign, team or agent, even triggered at a certain point in a script. Recordings are archived and can be searched and played quickly and easily.
Monitoring and coaching
Live interviews can be monitored remotely. Sometimes you need covert access, sometimes you need to enter the conversation. The functionality you expect is a button-click away. Using native multi-tenancy, supervisor access can be limited to specific campaigns only.
No matter where you are in the world, we offer a response time of just 1 hour, backed up by remote support from qualified and knowledgeable engineers.