The comprehensive features and flexible architecture of Softdial Contact Center™ (SCC) can deliver performance and efficiency in a wide range of business applications, from advanced inbound call handling, automated SLA management and routing features for customer service, to high-performance predictive dialing for market research and telemarketing.
Delight customers with advanced IVR and routing options
Best-of-breed predictive dialing with CATI integration
Automated inbound/ outbound blending integrated with any debt management app
Sales & Telemarketing
Maximise agent productivity with best-of-breed predictive dialing
Secure, highly-configurable multichannel communications for excellence in patient care