Market Research

Low-Cost Interviewer Station

Market Research Resources

Sytel is able to recommend a low-cost, easy to deploy, solution for providing work stations for market research interviewers.

Key Features

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Minimal cost
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Pre-configured, all interviewer details held centrally
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Ideal for seasonal peaks
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Quick to install
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Re-utilize existing peripheral hardware
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Space saving – the Raspberry Pi is a fraction of the size of a PC or laptop
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Small and light – easy to send in the mail
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Secure – data encryption as standard

Sytel is able to recommend a low-cost, easy to deploy, solution for providing work stations for market research interviewers. This is made possible by using the latest iteration of Raspberry Pi, which is a small single-board computer. The raspberry Pi third-generation model B contains ample computational power to drive the tools required by interviewers.

By simply attaching an existing monitor, keyboard, mouse and headset to the Raspberry Pi the interviewer can be connected to the contact center and be operational within minutes. All the interviewers’ details are stored in Sytel’s Softdial Repository so no configuration is needed by the interviewer, it is a straight forward plug-and-play solution.

The unit is so small and lightweight it can be easily configured by an IT department and posted to a homeworker’s address.

Low-Cost Interviewer Station

Photo showing typical set-up of an interviewer work station using Raspberry Pi.
Enlarged photo insert shows the Raspberry Pi in more detail.
Screen shows the interviewer logged in to a survey embedded into the Sytel Agent Desktop with a live voice call.

The low-cost interviewer station fully supports Sytel’s WebRTC based webphone using the built in Chromium browser, which makes this station a potential replacement of the interviewer’s phone.

Raspberry Pi logoQuickly and easily scale-up operations using this low-cost solution. Ideal for managing political campaigns and short-term contracts without incurring excessive hardware expense on desktops or laptops. Utilize home-workers with full peace of mind knowing that all data is automatically encrypted. Once the work has completed the interviewer can easily return the Raspberry Pi to the IT department by post.

Homeworkers will typically attach to their own home broadband. The station supports Wi-Fi or a physical network connection and requires only a small number of simple steps to get up and running.

The interviewer’s log-on screen can be determined in advance; from having it locked in kiosk mode where the interviewer cannot exit the CATI software environment or it could have more flexibility and provide access to the desktop environment.

No desktop Operating System costs as the low-cost interviewer station is powered by Linux.

With no moving parts the potential for failure of the Raspberry Pi is minimal. By ensuring suitable power supplies and memory cards are used the low-cost interviewer stations are suitable for commercial use.

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC), offering multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

Flexible Contact Center Platform

Flexible Contact Center Platform

Softdial Contact Center™ - tightly integrated modules, designed to deliver at scale

Contact Center as a Service (CCaaS)

Contact Center as a Service (CCaaS)

Partners can run a functionally rich and flexible contact center stack in the cloud

Blended Media Desktop

Blended Media Desktop

Fully customisable, multi-channel, multi-session workspace

Work Anywhere

Work Anywhere

Browser-based tools, no software installation required

Cloud Or On-Premise, Multi-Tenant

Cloud Or On-Premise, Multi-Tenant

Scalable, resilient, secure, proven

Customise, Localise, White Label

Customise, Localise, White Label

Design all user interfaces to individual requirements

Integration Via APIs

Integration Via APIs

'Swap out' components and integrate with 3rd party apps

World Class Development

World Class Development

Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

All Media Types

All Media Types

Voice, chat, email, social, etc - fully integrated and blended

Agent Multi-Tasking

Agent Multi-Tasking

Work with multiple live contact sessions of any media type

Dynamic Workforce Management

Dynamic Workforce Management

Automated, ‘best available’ decisions to manage agents and balance work load, across all media types

Predictive Dialing

Predictive Dialing

Best-of-breed performance under compliance

Optimised Inbound Routing

Optimised Inbound Routing

Smart rules and 'best-available' decisions to drive great customer service

Agent Scripts

Agent Scripts

Help agents achieve and maintain excellence

Voice and Screen Recording

Voice and Screen Recording

See and hear exactly how agents are interacting

Analytics and Data Feeds

Analytics and Data Feeds

Measure and evaluate performance at every level

IVR, Bots & Conversational AI

IVR, Bots & Conversational AI

Design effective automated flows or integrate with 3rd party providers

Customer Journey Tracking

Customer Journey Tracking

Stored customer contact history, to aid routing and add context to conversations

Modules

A complete suite of tools, with unique flexibility to extend and swap out modules to deliver a tailored contact center solution for any environment.

Softdial One™

Softdial One™

Highly flexible unified web UI for agents, supervisors and administrators

Softdial Scripter™

Softdial Scripter™

Create complex process flow scripts for agents, IVR, chatbots and other applications

Sytel AI Dialer™

Sytel AI Dialer™

Best-of-breed predictive dialing under any compliance rules

Softdial Pathfinder™

Softdial Pathfinder™

Precise routing rules for 'best available' connection

Softdial Media Server™

Softdial Media Server™

Core telephony functions to manage all inbound/ outbound SIP calls

Softdial Reporter™ 5

Softdial Reporter™ 5

Fully customisable performance stats, charts and reports, across all channels

Softdial Publisher™

Softdial Publisher™

Comprehensive data output to build your own reports

Softdial Recording Monitor™

Softdial Recording Monitor™

Audio and screen recording of agent activity to ensure the highest standards

Softdial Campaign Manager™

Softdial Campaign Manager™

Comprehensive configuration and control for outbound campaigns

Softdial Repository™

Softdial Repository™

Central storage and configuration of common resources

Sytel Global Compliance™

Sytel Global Compliance™

Flexible 'no contact' rules to protect contact center and consumer

Markets

Performance and efficiency for a wide range of business applications

Customer Service

Customer Service

Connect quickly to well equipped agents

Sales & Telemarketing

Sales & Telemarketing

Maximise agent productivity with best-of-breed predictive dialing

Healthcare

Healthcare

Secure, highly-configurable multichannel communications for excellence in patient care

Market Research

Market Research

Best-of-breed predictive dialing with CATI integration

Collections

Collections

Automated inbound/ outbound blending integrated with any debt management app