Key Features
Sytel is able to recommend a low-cost, easy to deploy, solution for providing work stations for market research interviewers. This is made possible by using the latest iteration of Raspberry Pi, which is a small single-board computer. The raspberry Pi third-generation model B contains ample computational power to drive the tools required by interviewers.
By simply attaching an existing monitor, keyboard, mouse and headset to the Raspberry Pi the interviewer can be connected to the contact center and be operational within minutes. All the interviewers’ details are stored in Sytel’s Softdial Repository so no configuration is needed by the interviewer, it is a straight forward plug-and-play solution.
The unit is so small and lightweight it can be easily configured by an IT department and posted to a homeworker’s address.
The low-cost interviewer station fully supports Sytel’s WebRTC based webphone using the built in Chromium browser, which makes this station a potential replacement of the interviewer’s phone.
Quickly and easily scale-up operations using this low-cost solution. Ideal for managing political campaigns and short-term contracts without incurring excessive hardware expense on desktops or laptops. Utilize home-workers with full peace of mind knowing that all data is automatically encrypted. Once the work has completed the interviewer can easily return the Raspberry Pi to the IT department by post.
Homeworkers will typically attach to their own home broadband. The station supports Wi-Fi or a physical network connection and requires only a small number of simple steps to get up and running.
The interviewer’s log-on screen can be determined in advance; from having it locked in kiosk mode where the interviewer cannot exit the CATI software environment or it could have more flexibility and provide access to the desktop environment.
No desktop Operating System costs as the low-cost interviewer station is powered by Linux.
With no moving parts the potential for failure of the Raspberry Pi is minimal. By ensuring suitable power supplies and memory cards are used the low-cost interviewer stations are suitable for commercial use.
What We Offer
Sytel Limited develops and supplies Softdial Contact Center® (SCC) – multimedia, multichannel, fully blended cloud contact center solutions.
Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.
All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.
Flexible Contact Center Software
Softdial Contact Center™ – rich functionality, all-in-one, designed to deliver at scale
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Contact Center as a Service (CCaaS)
CCaaS for subscribers – global service, with no upfront costs
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Contact Center Platform – CCaaS Partners
Build your own CCaaS business using the power and flexibility of Sytel software
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Contact Center Platform – Enterprise
High performance platform to drive contact center productivity – cloud, on-premise or hybrid
Blended Media Desktop
Fully customisable, multi-channel, multi-session workspace
Work Anywhere
Browser-based tools, no software installation required
Customise, Localise, White Label
Design all user interfaces to individual requirements
Integration via APIs
‘Swap out’ components and integrate with 3rd party apps
World Class Development
Continuous evolution pushing technical boundaries
Capabilities
Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.
All Media Channels
Voice, chat, email, social, etc – fully integrated and blended
Agent Multi-Tasking
Work with multiple live contact sessions of any media channel
Dynamic Workforce Management
Optimise agent usage and balance workloads in real-time without human intervention, across all media channels
Predictive Dialing
Best-of-breed performance under compliance
Optimised Inbound Routing
Smart rules and ‘best-available’ decisions to drive great customer service
Agent Scripts
Help agents achieve and maintain excellence
Voice and Screen Recording
See and hear exactly how agents are interacting
Analytics and Data Feeds
Measure and evaluate performance at every level
IVR, Bots & Conversational AI
Design effective automated flows or integrate with 3rd party providers
Customer Journey Tracking
Stored customer contact history, to aid routing and add context to conversations
Modules
Drive operational efficiency, increase customer satisfaction & improve agent performance
Softdial One™
Highly flexible unified web UI for agents, supervisors and administrators
Softdial Scripter™
Create complex process flow scripts for agents, IVR, chatbots and other applications
Sytel AI Dialer™
Maximum predictive dialing performance, under any compliance rules
Softdial Pathfinder™
Precise routing rules for ‘best available’ connection
Softdial Media Server™
Core telephony functions to manage all inbound/outbound SIP calls
Softdial Reporter™ 5
Fully customisable performance stats, charts and reports, across all channels
Softdial Publisher™
Comprehensive data output to build your own reports
Softdial Recording Monitor™
Audio and screen recording of agent activity to ensure the highest standards
Softdial Campaign Manager™
Automation to optimise any outreach strategy
Softdial Repository™
Central storage and configuration of common resources
Sytel Global Compliance™
Flexible ‘no contact’ rules to protect contact center and consumer
Solutions
Performance and efficiency for a wide range of business applications
By Business Type
Enterprise
A full featured contact center software solution, designed for optimum performance at scale
Small/ Medium Business
Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves
By Industry
Customer Service
Connect quickly to well equipped agents
Market Research
Best-of-breed predictive dialing with CATI integration
Debt Collection
Automated inbound/ outbound blending integrated with any debt management app
Sales & Telemarketing
Maximise agent productivity with best-of-breed predictive dialing
Healthcare
Secure, highly-configurable multichannel communications for excellence in patient care