At a Glance
Global leader in predictive dialing under compliance
Complex agent scripts, designed by non-technical personnel
Sophisticated list management to extract the greatest value
Real-time and historical reports
About Sytel’s Sales And Telemarketing Solution
When Sytel was formed over 26 years ago, our key focus was working with dialing algorithms and our key objective was to maximise productivity in outbound campaigns while remaining compliant.
Fast forward 26 years and Sytel have a proven history of excellence in providing contact center software for the sales and telecommunications industries.
Of course, the key technology that underpins sales and telemarketing is predictive dialing and Sytel is globally recognised as the clear leader in this field.
A unique approach
Our unique approach to predictive dialing has spawned a user base that extends to over 50 countries and our unrivalled and highly effective solution to the ‘performance/ compliance conundrum’ has led to us advising many marketing organisations and regulators around the world on responsible dialing issues.
The Sytel predictive dialing solution is so effective that we are the only dialer vendor that is able to enforce dialer compliance in all markets. We do this because, no matter how tough the dialing conditions, the Sytel AI Dialer™ can achieve excellent dialing performance with no need to stray outside compliance limits.
We are always happy to be put to the test and justify our claims. If you would like to benchmark us against any other dialer, just call us and ask us how we support free trials.
Features for Sales and Telemarketing
Our call centre solution for telemarketing is more than the best predictive dialer however. It is also about excellence in many other areas, including:
- Browser-based scripting, campaign management and reporting applications that are rich in features, easy to use and easy to integrate
- Comprehensive facilities for managing campaign details including multiple number dialing, pre and post start-up filters, time zone management and extensive retry facilities
- The ability to support hosted campaigns for multiple tenants in a virtual world where agents, applications and data can each reside at whatever location the customer determines
- 24/365 technical support line for mission critical deployments.
Do you know the predictive gain of your dialer?
Are you paying for predictive and getting little more than progressive?
Do you know how much extra talk time per hour your dialer is delivering over progressive mode when in predictive mode?
To learn why you should perform the Predictive Gain Benchmark Test on your dialer, check out Sytel’s article ‘The predictive gain of Predictive Diallers’ for Call Centre Helper.