Uniquely FLEXIBLE
Cloud Contact Center Software

Contact Center as a Service (CCaaS)

CCaaS Platform

Dynamic Workforce Management

Dynamic Workforce Management

Multi-Session Desktop For Agents/ Supervisors

Multi-Session Desktop For Agents/ Supervisors

Integrate, Extend, Customise

Integrate, Extend, Customise

Work From Home

Work From Home

Tell Me About Sytel

World leaders in contact center software development for over 25 years

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Pure R&D Software House

Delivering prize winning contact center software since 1994

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Integrator, Reseller & Enterprise Solutions

Add value and deliver CCaaS to your own customers or power your own contact center

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50,000+ Users In 50+ Countries

Serviced by global reseller network

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A Billion Minutes a Month

Now handled by SCC installations around the world

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Continuous Innovation & Development

Our world class development team create the best experience for both agents & customers

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Friendly, Approachable, Supportive

We value ongoing, personal customer relationships

Cloud Contact Center Software - happy customer looking at mobile phone

Tell Me About Sytel Software

Introducing Softdial Contact Center™ (SCC)

Our flagship platform, Softdial Contact Center™ (SCC), is a uniquely flexible contact center software platform, delivering high-performance customer interaction services via public/ private cloud or on-premise.

SCC is:

  • a single, unified platform with central configuration, and a single smooth path to getting help and support
  • modular, allowing users to run the entire suite or swap out components via comprehensive, robust APIs.

It can be extended, modified, adapted and even white labelled to fit any business requirements, supporting from 10 agents to 10,000+ per installation.

SCC is currently driving 50,000+ users in 50+ countries, used by:

  • partners to provide a Contact Center as a Service (CCaaS) to many tenants across the globe from a single cloud installation
  • enterprise end users to manage high volumes of interactions between customers and agents, whether at home, remote, or on-premise

Read on to explore what makes SCC stand out from other contact center software solutions.

Questions? Request a demo? Just talk to us.

Tell Me About The Benefits For Partners

Hosted Contact Center as a Service (CCaaS) platform with the flexibility to add value

Service multiple tenants with a single hosted system
 

Provide CCaaS to multiple tenants

with a single system hosted in the cloud

Low cost per tenant, high margins
 

Low cost per tenant, high margins

opportunity to be competitive, differentiate and add value while remaining independent

Proven on all major cloud providers
 

Proven on all major cloud providers

including Amazon AWS and Microsoft Azure

Best-in-class resource footprint
 

Best-in-class resource footprint

requiring minimal processing power and memory

Integrate with any 3rd party applications/ services
 

Integrate with any 3rd party applications/ services

via comprehensive, mature and robust APIs

Custom fit to any environment
 

Custom fit to any environment

integrate and swap out components using SCC’s API set, as used by our own software

Scale up, adding instant cloud capacity
 

Scale up, adding instant cloud capacity

and scale back as required, paying only for what you use

Deploy new tenants in minutes
 

Deploy new tenants in minutes

on the fly, with no down time, managed from a single interface

Customise, localise, white label
 

Customise, localise, white label

to fit any business needs

Tailor all user interfaces
 

Tailor all user interfaces

create a custom localised, branded desktop environment for each tenant

Tell Me About The Benefits For End Users

Designed to maximise agent performance and increase customer satisfaction

Maximise agent performance

Maximise agent performance

with multiple live sessions of any media type

Keep agents busy

Keep agents busy

switching easily between live sessions, with a consistent experience all across media types

Increase customer satisfaction

Increase customer satisfaction

provide fast, efficient service across all media channels

Connect customer to the most appropriate agent

Connect customer to the most appropriate agent

with access to the right tools, data and contact history

Free up supervisors

Free up supervisors

to concentrate on managing agents, not technology

Automatic ‘best-available’ decisions

Automatic ‘best-available’ decisions

automatic handling of agent blending & dialing rate boosts contact center productivity and reduces human error

Design efficient work flows for agents, IVR and bots

Design efficient work flows for agents, IVR and bots

in minutes with no specialist skills

From the simple to the complex

From the simple to the complex

build in the visual drag-and-drop designer using the extensive component library

Check performance at a glance

Check performance at a glance

with charts, targets, KPIs and reports across all media types

Feed data to external databases

Feed data to external databases

for building custom reports to suit your business, in standard analytics tools

Why Should I Become A Sytel Partner?

At Sytel we value our partners. Simply put, we offer …

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GREAT VALUE - we want you to make money

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GREAT SUPPORT - we want you to succeed

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PERSONALISED SERVICE - via a designated technical manager

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GREAT TECHNOLOGY - we don't just say it, we deliver it

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Sytel has a solid contact center solution and with their open architecture and ease of customisation, Sytel should be seriously considered by organisations wanting a bespoke solution tailored specifically to their needs.

Nerys Corfield, Director, Injection Consulting Ltd.

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Sytel’s automated blending enables the effective balancing of all our inbound and outbound traffic. It allows us to adapt quickly to business needs, managing our resources in the most cost-effective way, and getting the best value from our agents’ time.

Yury Efrosinin, Kelly Operations Director

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Sytel is the quiet power behind much activity in the contact center industry. Most of our customers don’t even know they are running Sytel software as they only see our brand.

Softdial Contact Center is a great platform for us as partners to work with. It offers a complete solution for strong multi-media session management, with unique blending capabilities and extensive options for integrations and customisations.

We have complete confidence in Sytel’s development which is always at the forefront of the industry.

Director, Sytel White Label Partner

Some Of Our Partners And Customers

Sytel's partners and customers

Latest Posts

Browse through our blogs, press releases and case studies

Where Do You Want To Go Today? We Thank You Microsoft For That Gem.

Where Do You Want To Go Today? We Thank You Microsoft For That Gem.

Agent Management – Single Skill or Multi Skill? The ongoing debate

Agent Management – Single Skill or Multi Skill? The ongoing debate

Making SIP Your Standard

Making SIP Your Standard

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What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC), offering multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

Flexible Contact Center Platform

Flexible Contact Center Platform

Softdial Contact Center™ - tightly integrated modules, designed to deliver at scale

Contact Center as a Service (CCaaS)

Contact Center as a Service (CCaaS)

Partners can run a functionally rich and flexible contact center stack in the cloud

Blended Media Desktop

Blended Media Desktop

Fully customisable, multi-channel, multi-session workspace

Work Anywhere

Work Anywhere

Browser-based tools, no software installation required

Cloud Or On-Premise, Multi-Tenant

Cloud Or On-Premise, Multi-Tenant

Scalable, resilient, secure, proven

Customise, Localise, White Label

Customise, Localise, White Label

Design all user interfaces to individual requirements

Integration Via APIs

Integration Via APIs

'Swap out' components and integrate with 3rd party apps

World Class Development

World Class Development

Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

All Media Types

All Media Types

Voice, chat, email, social, etc - fully integrated and blended

Agent Multi-Tasking

Agent Multi-Tasking

Work with multiple live contact sessions of any media type

Dynamic Workforce Management

Dynamic Workforce Management

Automated, ‘best available’ decisions to manage agents and balance work load, across all media types

Predictive Dialing

Predictive Dialing

Best-of-breed performance under compliance

Optimised Inbound Routing

Optimised Inbound Routing

Smart rules and 'best-available' decisions to drive great customer service

Agent Scripts

Agent Scripts

Help agents achieve and maintain excellence

Voice and Screen Recording

Voice and Screen Recording

See and hear exactly how agents are interacting

Analytics and Data Feeds

Analytics and Data Feeds

Measure and evaluate performance at every level

IVR, Bots & Conversational AI

IVR, Bots & Conversational AI

Design effective automated flows or integrate with 3rd party providers

Customer Journey Tracking

Customer Journey Tracking

Stored customer contact history, to aid routing and add context to conversations

Modules

A complete suite of tools, with unique flexibility to extend and swap out modules to deliver a tailored contact center solution for any environment.

Softdial One™

Softdial One™

Highly flexible unified web UI for agents, supervisors and administrators

Softdial Scripter™

Softdial Scripter™

Create complex process flow scripts for agents, IVR, chatbots and other applications

Sytel AI Dialer™

Sytel AI Dialer™

Best-of-breed predictive dialing under any compliance rules

Softdial Pathfinder™

Softdial Pathfinder™

Precise routing rules for 'best available' connection

Softdial Media Server™

Softdial Media Server™

Core telephony functions to manage all inbound/ outbound SIP calls

Softdial Reporter™ 5

Softdial Reporter™ 5

Fully customisable performance stats, charts and reports, across all channels

Softdial Publisher™

Softdial Publisher™

Comprehensive data output to build your own reports

Softdial Recording Monitor™

Softdial Recording Monitor™

Audio and screen recording of agent activity to ensure the highest standards

Softdial Campaign Manager™

Softdial Campaign Manager™

Comprehensive configuration and control for outbound campaigns

Softdial Repository™

Softdial Repository™

Central storage and configuration of common resources

Sytel Global Compliance™

Sytel Global Compliance™

Flexible 'no contact' rules to protect contact center and consumer

Markets

Performance and efficiency for a wide range of business applications

Customer Service

Customer Service

Connect quickly to well equipped agents

Sales & Telemarketing

Sales & Telemarketing

Maximise agent productivity with best-of-breed predictive dialing

Healthcare

Healthcare

Secure, highly-configurable multichannel communications for excellence in patient care

Market Research

Market Research

Best-of-breed predictive dialing with CATI integration

Collections

Collections

Automated inbound/ outbound blending integrated with any debt management app