CCaaS for Subscribers
Global service, with no upfront costs
Platform for Partners
Build your own CCaaS Business
Platform for Enterprise
All-in-one, high performance system
Tell Me About Sytel
World leaders in contact center software development for over 25 years
Pure R&D Software House
Delivering high performance, contact center software innovation since 1997
Solutions for CCaaS Subscribers, Partners & Enterprise
Subscribe to Sytel CCaaS services, deploy as a CCaaS platform to service to your own customers, or as a platform to power your own contact center
50,000+ Users In 50+ Countries
Serviced by global reseller network
A Billion Minutes a Month
Now handled by Sytel and partner installations around the world
Continuous Innovation & Development
Our world class development team create the best experience for both agents & customers
Friendly, Approachable, Supportive
We value ongoing, personal customer relationships
Tell Me About Sytel Software
Introducing Softdial Contact Center™ (SCC)
Supercharge your customer interactions with Softdial Contact Center™ (SCC), our flagship suite of uniquely flexible cloud contact center software modules.
SCC is currently driving 50,000+ users in 50+ countries, and is available:
- as Contact Center as a Service (CCaaS), for contact centers of any size, by subscription, managed directly by Sytel
- as a platform for CCaaS partners to install and manage, providing CCaaS to tenants across the globe from a single cloud installation
- as a platform for enterprise contact centers to install and manage, handling high volumes of interactions between customers and agents, wherever they are located
Read on to explore what makes SCC stand out from other contact center software solutions.
Questions? Request a demo? Just talk to us.
Tell Me About The Benefits
… for Subscribers
Subscription service
with no upfront investmentFree trial, charging to suit you
by agent seat or by minutes usedHigh performance at scale
with no restriction, no compromiseCloud-native by design
the result of 10 years of R&DManaged by Sytel
We designed it, so we can optimise it to suit youFast, efficient setup
support by Sytel experts 24/ 7/ 365Worldwide service
from Houston to Hanover to HanoiHosted on AWS
proven, secure, reliable, composableIntegrations to suit you
Bring your own CRM, speech provider, carrierExtra help when you want it
with professional services from Sytel… for CCaaS Partners
Provide CCaaS to multiple tenants
with a single system hosted in the cloudLow cost per tenant, high margins
be competitive, differentiate and add value while remaining independentProven on all major cloud providers
including Amazon AWS and Microsoft AzureBest-in-class resource footprint
requiring minimal processing power and memoryIntegrate with any 3rd party applications/ services
via comprehensive, mature and robust APIsComposable - custom fit to any environment
Integrate and swap out components using SCC’s API set, as used by our own softwareAdd cloud capacity instantly
and scale back as required, paying only for what you useDeploy new tenants in minutes
on the fly, with no down time, managed from a single interfaceCustomise, localise, white label
to fit any business needsTailor all user interfaces
to create a custom localised, branded desktop environment for each tenant… for Enterprise
Increase customer satisfaction
providing fast, efficient service across all media channelsConnect customer to the most appropriate agent
with the right skills, the right tools and access to all data and contact historyMaximise agent performance
with best-of-breed, fully compliant predictive dialingKeep agents busy
with multiple live sessions of any media channel, switching easily between themMaximise contact center productivity
with automatic ‘best-available’ decisions for routing, dialing, agent blending and workload balancingFree up supervisors
to concentrate on managing agents, not technologyDesign efficient work flows for agents, IVR and bots
in minutes with no specialist skillsFrom the simple to the complex
built in the visual drag-and-drop designer using the extensive component libraryCheck performance at a glance
with charts, targets, KPIs and reports across all media channelsFeed data to external databases
for building custom reports to suit your business, in standard analytics toolsWhat People are Saying About Sytel
CCAAS PARTNERS & SUBSCRIBERS OF SYTEL’S CLOUD CONTACT CENTER SOFTWARE
Sytel has a solid contact center solution and with their open architecture and ease of customisation, Sytel should be seriously considered by organisations wanting a bespoke solution tailored specifically to their needs.
Nerys Corfield, Director, Injection Consulting Ltd.
Sytel is the quiet power behind much activity in the contact center industry. Most of our customers don’t even know they are running Sytel’s cloud contact center software as they only see our brand.
Softdial Contact Center is a great platform for us as partners to work with. It offers a complete solution for strong multi-media session management, with unique blending capabilities and extensive options for integrations and customisations.
We have complete confidence in Sytel’s development which is always at the forefront of the industry.
Director, Sytel White Label Partner
Sytel’s automated blending enables the effective balancing of all our inbound and outbound traffic. It allows us to adapt quickly to business needs, managing our resources in the most cost-effective way, and getting the best value from our agents’ time.
Yury Efrosinin, Kelly Operations Director
Some Of Our Partners and Customers
Latest Posts
Browse through our blogs, press releases and case studies
Smartphones Taking Over As Contact Device Of Choice
We Chose Fish
Oi Telecom (Brazil) – Outbound IVR to Handle Automatic Subscriptions
Impact Of Self Service On The Contact Center
Sytel Celebrates 12 Years Of Success With The Quantrax Corporation In North America
Interactive Accounting Service Live Within A Month
What We Offer
Sytel Limited develops and supplies Softdial Contact Center® (SCC) – multimedia, multichannel, fully blended cloud contact center solutions.
Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.
All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.
Flexible Contact Center Software
Softdial Contact Center™ – rich functionality, all-in-one, designed to deliver at scale
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Contact Center as a Service (CCaaS)
CCaaS for subscribers – global service, with no upfront costs
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Contact Center Platform – CCaaS Partners
Build your own CCaaS business using the power and flexibility of Sytel software
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Contact Center Platform – Enterprise
High performance platform to drive contact center productivity – cloud, on-premise or hybrid
Blended Media Desktop
Fully customisable, multi-channel, multi-session workspace
Work Anywhere
Browser-based tools, no software installation required
Customise, Localise, White Label
Design all user interfaces to individual requirements
Integration via APIs
‘Swap out’ components and integrate with 3rd party apps
World Class Development
Continuous evolution pushing technical boundaries
Capabilities
Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.
All Media Channels
Voice, chat, email, social, etc – fully integrated and blended
Agent Multi-Tasking
Work with multiple live contact sessions of any media channel
Dynamic Workforce Management
Optimise agent usage and balance workloads in real-time without human intervention, across all media channels
Predictive Dialing
Best-of-breed performance under compliance
Optimised Inbound Routing
Smart rules and ‘best-available’ decisions to drive great customer service
Agent Scripts
Help agents achieve and maintain excellence
Voice and Screen Recording
See and hear exactly how agents are interacting
Analytics and Data Feeds
Measure and evaluate performance at every level
IVR, Bots & Conversational AI
Design effective automated flows or integrate with 3rd party providers
Customer Journey Tracking
Stored customer contact history, to aid routing and add context to conversations
Modules
Drive operational efficiency, increase customer satisfaction & improve agent performance
Softdial One™
Highly flexible unified web UI for agents, supervisors and administrators
Softdial Scripter™
Create complex process flow scripts for agents, IVR, chatbots and other applications
Sytel AI Dialer™
Maximum predictive dialing performance, under any compliance rules
Softdial Pathfinder™
Precise routing rules for ‘best available’ connection
Softdial Media Server™
Core telephony functions to manage all inbound/outbound SIP calls
Softdial Reporter™ 5
Fully customisable performance stats, charts and reports, across all channels
Softdial Publisher™
Comprehensive data output to build your own reports
Softdial Recording Monitor™
Audio and screen recording of agent activity to ensure the highest standards
Softdial Campaign Manager™
Automation to optimise any outreach strategy
Softdial Repository™
Central storage and configuration of common resources
Sytel Global Compliance™
Flexible ‘no contact’ rules to protect contact center and consumer
Solutions
Performance and efficiency for a wide range of business applications
By Business Type
Enterprise
A full featured contact center software solution, designed for optimum performance at scale
Small/ Medium Business
Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves
By Industry
Customer Service
Connect quickly to well equipped agents
Market Research
Best-of-breed predictive dialing with CATI integration
Debt Collection
Automated inbound/ outbound blending integrated with any debt management app
Sales & Telemarketing
Maximise agent productivity with best-of-breed predictive dialing
Healthcare
Secure, highly-configurable multichannel communications for excellence in patient care