Data Sheets

How Sytel software delivers advanced functionality

Our data sheets outline areas where Sytel software delivers advanced functionality

Delve into the more technical aspects of our products and the advanced functions they are capable of. View our data sheets below.

Low-Cost Interviewer Station

Low-Cost Interviewer Station

Sytel is able to recommend a low-cost, easy to deploy, solution for providing work stations for market research interviewers. Read on

Network Call Results, Dialer Outcome Codes and Planning for Optimal Performance

Network Call Results, Dialer Outcome Codes and Planning for Optimal Performance

All outbound calls using Sytel’s Softdial Contact Center™ dialer will result in a dialing cycle outcome code. Read on

Compliance Guidelines for Predictive Dialling In The UK

Compliance Guidelines for Predictive Dialling In The UK

Sytel's views on how to work with the Ofcom guidelines - December 2016. Read on

Optimising Ring No Answer

Optimising Ring No Answer

Sytel is able to recommend a low-cost, easy to deploy, solution for providing work stations for market research interviewers. Read on

Software Support For Manual Dialing (SSMD)

Software Support For Manual Dialing (SSMD)

Effective immediately, Sytel is providing a manual solution called Software Support for Manual Dialing (SSMD). Read on

Do Your Media Channels Blend Seamlessly?

Do Your Media Channels Blend Seamlessly?

When SLAs are breached agents need to be deployed accordingly, but what happens when the channels are handling different media types? Read on

Market Research – Introduction To Sytel

Market Research – Introduction To Sytel

Sytel has extensive experience in working with market research software vendors to offer telephone interviewing to their customers, on ... Read on

Sytel Introduces Intelligent IVR For Market Research

Sytel Introduces Intelligent IVR For Market Research

Varying questions dynamically and allowing for complex logic are part of these latest enhancements that bring further benefits to ... Read on

Market Research – Sytel Dialer Solutions

Market Research – Sytel Dialer Solutions

Utilizing our open and robust APIs, and using industry standard high quality components, Sytel are experts in integration with 3rd ... Read on

Market Research – Predictive Dialing

Market Research – Predictive Dialing

An algorithmic approach (based around mathematical formula) is not just wrong for market research, it is wrong for all outbound ... Read on

Hosted Market Research – Sytel Dialer Solutions

Hosted Market Research – Sytel Dialer Solutions

Sytel offers complete solutions to providers of hosted market research services Read on

Askia CATI – Sytel Dialer Solutions

Askia CATI – Sytel Dialer Solutions

Sytel has extensive experience working with CATI products and doesn't just integrate with Askia CATI but provides robust support to ... Read on

Survox CATI (formerly CfMC’s Survent) – Sytel Dialer Solutions

Survox CATI (formerly CfMC’s Survent) – Sytel Dialer Solutions

Sytel has extensive experience working with CATI products and doesn't just integrate with Survox CATI (formerly CfMC's Survent) but ... Read on

Unicom Intelligence (formerly IBM SPSS Data Collection 6) – Sytel Dialer Solutions

Unicom Intelligence (formerly IBM SPSS Data Collection 6) – Sytel Dialer Solutions

Sytel has extensive experience working with CATI products and doesn't just integrate with the Unicom Intelligence (formerly IBM SPSS® ... Read on

Nebu CATI – Sytel Dialer Solutions

Nebu CATI – Sytel Dialer Solutions

Sytel has extensive experience working with CATI products and doesn't just integrate with Nebu CATI but provides robust support to help Read on

Nipo CATI – Sytel Dialer Solutions

Nipo CATI – Sytel Dialer Solutions

Sytel has extensive experience working with CATI products and doesn't just integrate with Nipo CATI but provides robust support to help Read on

Confirmit CATI – Sytel Dialer Solutions

Confirmit CATI – Sytel Dialer Solutions

Sytel has extensive experience working with CATI products and doesn't just integrate with Confirmit CATI but provides robust support to Read on

Debt Collection – Strengths Of Softdial Contact Center

Debt Collection – Strengths Of Softdial Contact Center

This sheet lays out the business benefits and the major features of Softdial Contact Center that make it ideal for the collections ... Read on

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC), offering multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

  • Flexible Contact Center Platform

    Softdial Contact Center™ – tightly integrated modules, designed to deliver at scale

  • Blended Media Desktop

    Fully customisable, multi-channel, multi-session workspace

  • Work Anywhere

    Browser-based tools, no software installation required

  • Cloud Or On-Premise, Multi-Tenant

    Scalable, resilient, secure, proven

  • Customise, Localise, White Label

    Design all user interfaces to individual requirements

  • Integration Via APIs

    ‘Swap out’ components and integrate with 3rd party apps

  • World Class Development

    Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

  • All Media Types

    Voice, chat, email, social, etc – fully integrated and blended

  • Agent Multi-Tasking

    Work with multiple live contact sessions of any media type

  • Dynamic Media Blending

    Automated, ‘best available’ decisions to blend and balance work load across all media types

  • Predictive Dialing

    Best-of-breed performance under compliance

  • Intelligent Routing

    Smart rules and ‘best-available’ decisions to drive great customer service

  • Agent Scripts

    Help agents achieve and maintain excellence

  • Voice and Screen Recording

    See and hear exactly how agents are interacting

  • Analytics and Data Feeds

    Measure and evaluate performance at every level

  • IVR, Bots & Conversational AI

    Design effective automated flows or integrate with 3rd party providers

  • Customer Journey Tracking

    Stored customer contact history, to aid routing and add context to conversations

Modules

A complete suite of tools, with unique flexibility to extend and swap out modules to deliver a tailored contact center solution for any environment

  • Softdial One™

    Highly flexible unified web UI for agents, supervisors and administrators

  • Softdial Scripter™

    Create complex process flow scripts for agents, IVR, chatbots and other applications

  • Sytel AI Dialer™

    Best-of-breed predictive dialing under any compliance rules

  • Softdial Pathfinder™

    Precise routing rules for ‘best available’ connection

  • Softdial Media Server™

    Core telephony functions to manage all inbound/ outbound SIP calls

  • Softdial Reporter™ 5

    Fully customisable performance stats, charts and reports, across all channels

  • Softdial Publisher™

    Comprehensive data output to build your own reports

  • Softdial Recording Monitor™

    Audio and screen recording of agent activity to ensure the highest standards

  • Softdial Campaign Manager™

    Comprehensive configuration and control for outbound campaigns

  • Softdial Repository™

    Central storage and configuration of common resources

  • Sytel Global Compliance™

    Flexible ‘no contact’ rules to protect contact center and consumer

Markets

Performance and efficiency for a wide range of business applications

  • Customer Service

    Connect quickly to well equipped agents

  • Sales & Telemarketing

    Maximise agent productivity with best-of-breed predictive dialing

  • Healthcare

    Secure, highly-configurable multichannel communications for excellence in patient care

  • Market Research

    Best-of-breed predictive dialing with CATI integration

  • Collections

    Automated inbound/ outbound blending integrated with any debt management app