Lead Generation Specialist

Space to thrive, within a culture of excellence

Sytel Ltd – Job Vacancy

Job Title

Lead Generation Specialist


Aylesbury, Buckinghamshire, UK


£15 – £20 per hour based on experience


Part-time (up to 25 hours per week on a temporary to permanent basis)

The company

Sytel develops and delivers a full-service cloud contact centre software platform that is delivered either through partners who host in public cloud, or directly to customers through the Softdial Cloud service, and directly to large customers on their cloud infrastructure.

The job

The key focus is to help us find more partners globally who can sell our product. This will be done by generating leads through phone calls, social media and emails.


  • Achieving a good understanding of our product
  • Agreeing profile targets with our marketing team
  • Using LinkedIn, phone calls and email to contact prospects
  • Qualify leads and get their agreement to receive information from us
  • Track, maintain and update lead generation pipeline
  • Provide accurate and timely information to marketing team.

Qualities required

  • Personal authority enabling you to gain trust of senior people in business
  • Ability to put reporting procedures in place so that progress can be easily and efficiently monitored.

General skills and experience required

  • Demonstrable success in previous lead generation work
  • Ability to work on own initiative as well as a member of a team
  • Excellent inter-personal, written, verbal and presentation skills
  • Experience with cold calling
  • Proficient in use of LinkedIn and MS Office including Word, Excel and Outlook
  • Tenacity in developing prospects
  • Strong time management skills.

The Package

  • £15 – £20 per hour based on experience
  • Part-time (up to 25 hours per week on a temporary to permanent basis)
  • Pension Contributions
  • Free Onsite Parking.

How to apply

Email applications to:


Postal applications to:

Sytel Limited
1 Cromwell Court
New St
Bucks HP20 2PB

If you apply for a role at Sytel we will use your information only as part of the selection procedure. If you are not successful in your application we will not retain your records.

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC) - multimedia, multichannel, fully blended cloud contact center solutions.

Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.

All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

Flexible Contact Center Software

Softdial Contact Center™ - rich functionality, all-in-one, designed to deliver at scale
  • Contact Center as a Service (CCaaS)

    CCaaS for subscribers - global service​, with no upfront costs

  • Contact Center Platform – CCaaS Partners

    Build your own CCaaS business using the power and flexibility of Sytel software

  • Contact Center Platform – Enterprise

    High performance platform to drive contact center productivity – cloud, on-premise or hybrid

Blended Media Desktop

Fully customisable, multi-channel, multi-session workspace

Work Anywhere

Browser-based tools, no software installation required

Customise, Localise, White Label

Design all user interfaces to individual requirements

Integration via APIs

‘Swap out’ components and integrate with 3rd party apps

World Class Development

Continuous evolution pushing technical boundaries


Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

All Media Channels

Voice, chat, email, social, etc - fully integrated and blended

Agent Multi-Tasking

Work with multiple live contact sessions of any media channel

Dynamic Workforce Management

Automated, ‘best available’ decisions to manage agents and balance work load, across all media channels

Predictive Dialing

Best-of-breed performance under compliance

Optimised Inbound Routing

Smart rules and 'best-available' decisions to drive great customer service

Agent Scripts

Help agents achieve and maintain excellence

Voice and Screen Recording

See and hear exactly how agents are interacting

Analytics and Data Feeds

Measure and evaluate performance at every level

IVR, Bots & Conversational AI

Design effective automated flows or integrate with 3rd party providers

Customer Journey Tracking

Stored customer contact history, to aid routing and add context to conversations


Drive operational efficiency, increase customer satisfaction & improve agent performance

Softdial One™

Highly flexible unified web UI for agents, supervisors and administrators

Softdial Scripter™

Create complex process flow scripts for agents, IVR, chatbots and other applications

Sytel AI Dialer™

Maximum predictive dialing performance, under any compliance rules

Softdial Pathfinder™

Precise routing rules for ‘best available’ connection

Softdial Media Server™

Core telephony functions to manage all inbound/outbound SIP calls

Softdial Reporter™ 5

Fully customisable performance stats, charts and reports, across all channels

Softdial Publisher™

Comprehensive data output to build your own reports

Softdial Recording Monitor™

Audio and screen recording of agent activity to ensure the highest standards

Softdial Campaign Manager™

Automation to optimise any outreach strategy

Softdial Repository™

Central storage and configuration of common resources

Sytel Global Compliance™

Flexible ‘no contact’ rules to protect contact center and consumer


Performance and efficiency for a wide range of business applications

By Business Type


A full featured contact center software solution, designed for optimum performance at scale

Small/ Medium Business

Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves

By Industry

Customer Service

Connect quickly to well equipped agents

Market Research

Best-of-breed predictive dialing with CATI integration

Debt Collection

Automated inbound/ outbound blending integrated with any debt management app

Sales & Telemarketing

Maximise agent productivity with best-of-breed predictive dialing


Secure, highly-configurable multichannel communications for excellence in patient care