QA Test Engineer

Space to thrive, within a culture of excellence

Sytel Ltd – Job Vacancy

Job Title

QA Test Engineer


Aylesbury, Buckinghamshire, UK


£40,000 – £45,000 per annum


Sytel develops and delivers a cloud contact center communications platform that our customers use to provide mission-critical voice and multimedia infrastructure. We have an opening for a test engineer who wants to hone their skills testing real-time communications systems and grow into a bigger role.

This position is open to test professionals with some experience working with complex software in a product development environment. The successful candidate will receive training in communications systems, both formal and on the job, and will quickly become a valued member of our R&D team.

The successful candidate will be responsible for:

  • Elaborating, executing and improving the test plan for releases
  • Designing and implementing a new regression test suite, working with the R&D team to specify tools
  • Evaluating our current test strategy, looking for constant improvement
  • Liaising with development leads to scope and estimate testing requirements for new software components.

Essential Skills & Experience

  • Proven ability to solve problems and think laterally
  • Strong organisational skills
  • Excellent English oral and written communication skills
  • Solid understanding of and some experience of test automation
  • Integration/API testing – design and execute test cases on a modular basis using internal APIs
  • End-to-end testing – simulate customer environment to analyse full functionality and generate production loads.

Desirable Skills & Experience

  • Triage work – precise analysis of logs generated by tests to identify issues
  • Regression testing – identifying weaknesses/vulnerable areas in the software to build new regression sets
  • Understanding of contact centres, SIP telephony and WebRTC
  • Basic understanding of the Developer Console tool in modern browsers
  • Experience with security testing (e.g. SQL injection, XSS)
  • Use of Postman.

The Package

  • Salary £40,000 – £45,000 per annum
  • Company Health Insurance Scheme
  • Pension Contributions
  • Stock Options.

How to apply

Email applications to:

Postal applications to:

Sytel Limited
1 Cromwell Court
New St
Bucks HP20 2PB

If you apply for a role at Sytel we will use your information only as part of the selection procedure. If you are not successful in your application we will not retain your records.

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC) - multimedia, multichannel, fully blended cloud contact center solutions.

Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.

All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

Flexible Contact Center Software

Softdial Contact Center™ - rich functionality, all-in-one, designed to deliver at scale
  • Contact Center as a Service (CCaaS)

    CCaaS for subscribers - global service​, with no upfront costs

  • Contact Center Platform – CCaaS Partners

    Build your own CCaaS business using the power and flexibility of Sytel software

  • Contact Center Platform – Enterprise

    High performance platform to drive contact center productivity – cloud, on-premise or hybrid

Blended Media Desktop

Fully customisable, multi-channel, multi-session workspace

Work Anywhere

Browser-based tools, no software installation required

Customise, Localise, White Label

Design all user interfaces to individual requirements

Integration via APIs

‘Swap out’ components and integrate with 3rd party apps

World Class Development

Continuous evolution pushing technical boundaries


Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

All Media Channels

Voice, chat, email, social, etc - fully integrated and blended

Agent Multi-Tasking

Work with multiple live contact sessions of any media channel

Dynamic Workforce Management

Automated, ‘best available’ decisions to manage agents and balance work load, across all media channels

Predictive Dialing

Best-of-breed performance under compliance

Optimised Inbound Routing

Smart rules and 'best-available' decisions to drive great customer service

Agent Scripts

Help agents achieve and maintain excellence

Voice and Screen Recording

See and hear exactly how agents are interacting

Analytics and Data Feeds

Measure and evaluate performance at every level

IVR, Bots & Conversational AI

Design effective automated flows or integrate with 3rd party providers

Customer Journey Tracking

Stored customer contact history, to aid routing and add context to conversations


Drive operational efficiency, increase customer satisfaction & improve agent performance

Softdial One™

Highly flexible unified web UI for agents, supervisors and administrators

Softdial Scripter™

Create complex process flow scripts for agents, IVR, chatbots and other applications

Sytel AI Dialer™

Maximum predictive dialing performance, under any compliance rules

Softdial Pathfinder™

Precise routing rules for ‘best available’ connection

Softdial Media Server™

Core telephony functions to manage all inbound/outbound SIP calls

Softdial Reporter™ 5

Fully customisable performance stats, charts and reports, across all channels

Softdial Publisher™

Comprehensive data output to build your own reports

Softdial Recording Monitor™

Audio and screen recording of agent activity to ensure the highest standards

Softdial Campaign Manager™

Automation to optimise any outreach strategy

Softdial Repository™

Central storage and configuration of common resources

Sytel Global Compliance™

Flexible ‘no contact’ rules to protect contact center and consumer


Performance and efficiency for a wide range of business applications

By Business Type


A full featured contact center software solution, designed for optimum performance at scale

Small/ Medium Business

Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves

By Industry

Customer Service

Connect quickly to well equipped agents

Market Research

Best-of-breed predictive dialing with CATI integration

Debt Collection

Automated inbound/ outbound blending integrated with any debt management app

Sales & Telemarketing

Maximise agent productivity with best-of-breed predictive dialing


Secure, highly-configurable multichannel communications for excellence in patient care