Work With Us

Taking the power and flexibility of Sytel to market

A flexible solution whatever the size of your business

We are always interested in forging new partnerships. Whether you are …

… Sytel has a solution that is right for you.

Partnerships

Sytel thrives on business partnerships, and we are currently working with

  • cloud/ CCaaS providers
  • telecoms providers
  • integrators
  • resellers
  • prime contractors
  • referral partners

Our partnerships have proven longevity. In fact, we are still working with our very first partner 24 years later.

Check out our page about the benefits of being a Sytel Partner, delve into/ download our Partner Briefing and read about the Support and Training we provide.

Enterprise Users

Sytel offers a full service contact center solution for enterprise users.

The power and quality of Softdial Contact Center™ (SCC) gives end users the flexibility to integrate with specialist or existing applications or to take advantage of SCC’s comprehensive suite of modules for a more ‘out of the box’ platform.

Every one of our enterprise customers has different requirements depending on the nature and scope of their business. Sytel recognises this to give tailored advice and support to each and every one.

We would provide guidance on:

  • how best to deploy SCC
  • how you can integrate SCC with your existing installation
  • what other product, if any, you need to provide a complete solution for your market
  • or help identifying a Sytel business partner who can solve these problems for you.

We have extensive experience in helping enterprise users chart the way forward in exactly the way which is right for their business.

If you have a requirement that is not currently addressed in the industry, Sytel are always keen to work with progressive users seeking to partner in leading edge development work.

Contact us to learn more about how Sytel can help you.

Did you know?

Sytel customers tend to join and stay with us. The average customer install lifetime is over 10 years and rising.

Consultants

We recognise that no two contact centers are the same, and the set of requirements can differ widely from one to the next. A tailor-made solution is often the result of taking products from a variety of vendors and fitting them together like jigsaw pieces. And sometimes these pieces need some persuasion to fit together, costing time, effort and expense.

A contact center solution using Softdial Contact Center™ (SCC) components, offers two advantages that can dramatically reduce the time, effort and expense taken to realise a complex solution.

1. Open APIs

All Sytel components have open published APIs to allow quicker, easier integration in any situation.

2. A full range of ready-integrated components

The Sytel product suite offers functionality across the spectrum of contact center activity, from intelligent inbound routing to predictive dialing, IVR, voice and screen recording and reporting. The more Sytel components you take, the more integration work has already been done!

Take a look around our website to learn more about the comprehensive range of functionality we provide, then please get in touch to talk about how we can work together and to book in a consultant briefing.

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC), offering multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

  • Flexible Contact Center Platform

    Softdial Contact Center™ – tightly integrated modules, designed to deliver at scale

  • Blended Media Desktop

    Fully customisable, multi-channel, multi-session workspace

  • Work Anywhere

    Browser-based tools, no software installation required

  • Cloud Or On-Premise, Multi-Tenant

    Scalable, resilient, secure, proven

  • Customise, Localise, White Label

    Design all user interfaces to individual requirements

  • Integration Via APIs

    ‘Swap out’ components and integrate with 3rd party apps

  • World Class Development

    Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

  • All Media Types

    Voice, chat, email, social, etc – fully integrated and blended

  • Agent Multi-Tasking

    Work with multiple live contact sessions of any media type

  • Dynamic Media Blending

    Automated, ‘best available’ decisions to blend and balance work load across all media types

  • Predictive Dialing

    Best-of-breed performance under compliance

  • Intelligent Routing

    Smart rules and ‘best-available’ decisions to drive great customer service

  • Agent Scripts

    Help agents achieve and maintain excellence

  • Voice and Screen Recording

    See and hear exactly how agents are interacting

  • Analytics and Data Feeds

    Measure and evaluate performance at every level

  • IVR, Bots & Conversational AI

    Design effective automated flows or integrate with 3rd party providers

  • Customer Journey Tracking

    Stored customer contact history, to aid routing and add context to conversations

Modules

A complete suite of tools, with unique flexibility to extend and swap out modules to deliver a tailored contact center solution for any environment

  • Softdial One™

    Highly flexible unified web UI for agents, supervisors and administrators

  • Softdial Scripter™

    Create complex process flow scripts for agents, IVR, chatbots and other applications

  • Sytel AI Dialer™

    Best-of-breed predictive dialing under any compliance rules

  • Softdial Pathfinder™

    Precise routing rules for ‘best available’ connection

  • Softdial Media Server™

    Core telephony functions to manage all inbound/ outbound SIP calls

  • Softdial Reporter™ 5

    Fully customisable performance stats, charts and reports, across all channels

  • Softdial Publisher™

    Comprehensive data output to build your own reports

  • Softdial Recording Monitor™

    Audio and screen recording of agent activity to ensure the highest standards

  • Softdial Campaign Manager™

    Comprehensive configuration and control for outbound campaigns

  • Softdial Repository™

    Central storage and configuration of common resources

  • Sytel Global Compliance™

    Flexible ‘no contact’ rules to protect contact center and consumer

Markets

Performance and efficiency for a wide range of business applications

  • Customer Service

    Connect quickly to well equipped agents

  • Sales & Telemarketing

    Maximise agent productivity with best-of-breed predictive dialing

  • Healthcare

    Secure, highly-configurable multichannel communications for excellence in patient care

  • Market Research

    Best-of-breed predictive dialing with CATI integration

  • Collections

    Automated inbound/ outbound blending integrated with any debt management app