A flexible solution whatever the size of your business
We are always interested in forging new partnerships. Whether you are …
- pushing the envelope providing Contact Center as a Service (CCAaS) with home-working agents
- an SME with as few as 15 agents
- a large enterprise with your own in-house contact center facility
… Sytel has a solution that is right for you.
Sytel thrives on business partnerships, and we are currently working with
- cloud/ CCaaS providers
- telecoms providers
- prime contractors
- referral partners
Our partnerships have proven longevity. In fact, we are still working with our very first partner 24 years later.
Sytel offers a full service contact center solution for enterprise users.
The power and quality of Softdial Contact Center™ (SCC) gives end users the flexibility to integrate with specialist or existing applications or to take advantage of SCC’s comprehensive suite of modules for a more ‘out of the box’ platform.
Every one of our enterprise customers has different requirements depending on the nature and scope of their business. Sytel recognises this to give tailored advice and support to each and every one.
We would provide guidance on:
- how best to deploy SCC
- how you can integrate SCC with your existing installation
- what other product, if any, you need to provide a complete solution for your market
- or help identifying a Sytel business partner who can solve these problems for you.
We have extensive experience in helping enterprise users chart the way forward in exactly the way which is right for their business.
If you have a requirement that is not currently addressed in the industry, Sytel are always keen to work with progressive users seeking to partner in leading edge development work.
Contact us to learn more about how Sytel can help you.
Did you know?
Sytel customers tend to join and stay with us. The average customer install lifetime is over 10 years and rising.
We recognise that no two contact centers are the same, and the set of requirements can differ widely from one to the next. A tailor-made solution is often the result of taking products from a variety of vendors and fitting them together like jigsaw pieces. And sometimes these pieces need some persuasion to fit together, costing time, effort and expense.
A contact center solution using Softdial Contact Center™ (SCC) components, offers two advantages that can dramatically reduce the time, effort and expense taken to realise a complex solution.
1. Open APIs
All Sytel components have open published APIs to allow quicker, easier integration in any situation.
2. A full range of ready-integrated components
The Sytel product suite offers functionality across the spectrum of contact center activity, from intelligent inbound routing to predictive dialing, IVR, voice and screen recording and reporting. The more Sytel components you take, the more integration work has already been done!
Take a look around our website to learn more about the comprehensive range of functionality we provide, then please get in touch to talk about how we can work together and to book in a consultant briefing.