About Integration Partnerships
Sytel software is built from the ground up to be integrated with any and all surrounding applications, via a comprehensive, robust and proven set of APIs.
Softdial Contact Center™ (SCC) has a number of ready-to-go integrations with industry-standard technologies. See below.
Partners are invited and encouraged to integrate with business applications themselves, but Sytel are happy to consider undertaking other technology integrations in-house, on a case by case basis. If you have an integration request we should consider, just contact us.
CRM
Messaging
The Agent Desktop within Softdial One™ supports all messaging channels, including
- Telegram
CATI
Sytel’s Softdial Contact Center™ (SCC) predictive dialing solution is fully integrated with the following CATI systems:
Workforce Management
Technology Agreements
Sytel has a global agreement with Afiniti.
For information on deploying Afiniti with Sytel, see this page.
