About Integration Partnerships
Sytel software is built from the ground up to be integrated with any and all surrounding applications, via a comprehensive, robust and proven set of APIs.
Softdial Contact Center™ (SCC) has a number of ready-to-go integrations with industry-standard technologies. See below.
Partners are invited and encouraged to integrate with business applications themselves, but Sytel are happy to consider undertaking other technology integrations in-house, on a case by case basis. If you have an integration request we should consider, just contact us.
CRM
Sytel’s SCC Client app for Salesforce users is available via the Salesforce AppExchange.
Messaging
The Agent Desktop within Softdial One™ supports all messaging channels, including
- Telegram
CATI
Sytel’s Softdial Contact Center™ (SCC) predictive dialing solution is fully integrated with the following CATI systems:
Workforce Management
Softdial Contact Center™ (SCC) is integrated with industry-leading WFM solutions, including:
Technology Agreements
Sytel has a global agreement with Afiniti.
For information on deploying Afiniti with Sytel, see this page.
White Label/ OEM
Sytel also has a number of agreements globally whereby it supplies part or all of its technology on a white label/ OEM basis.
