Uniquely Flexible Cloud Contact Center Software
CCaaS for Subscribers
Global service, with no upfront costs
Platform for Partners
Build your own CCaaS Business
Platform for Enterprise
All-in-one, high performance system
Tell Me About Sytel
World leaders in contact center software development for over 25 years
Pure R&D Software House
Delivering high performance, contact center software innovation since 1997
Solutions for CCaaS Subscribers, Partners & Enterprise
Subscribe to Sytel CCaaS services, deploy as a CCaaS platform to service to your own customers, or as a platform to power your own contact center
50,000+ Users In 50+ Countries
Serviced by global reseller network
A Billion Minutes a Month
Now handled by Sytel and partner installations around the world
Continuous Innovation & Development
Our world class development team create the best experience for both agents & customers
Friendly, Approachable, Supportive
We value ongoing, personal customer relationships
Tell Me About Sytel Software
Introducing Softdial Contact Center™ (SCC)
Supercharge your customer interactions with Softdial Contact Center™ (SCC), our flagship suite of uniquely flexible cloud contact center software modules.
SCC is currently driving 50,000+ users in 50+ countries, and is available:
- as Contact Center as a Service (CCaaS), for contact centers of any size, by subscription, managed directly by Sytel
- as a platform for CCaaS partners to install and manage, providing CCaaS to tenants across the globe from a single cloud installation
- as a platform for enterprise contact centers to install and manage, handling high volumes of interactions between customers and agents, wherever they are located
Read on to explore what makes SCC stand out from other contact center software solutions.
Questions? Request a demo? Just talk to us.
Tell Me About The Benefits
… for Subscribers
Subscription service
with no upfront investment
Free trial, charging to suit you
by agent seat or by minutes used
High performance at scale
with no restriction, no compromise
Cloud-native by design
the result of 10 years of R&D
Managed by Sytel
We designed it, so we can optimise it to suit you
Fast, efficient setup
support by Sytel experts 24/ 7/ 365
Worldwide service
from Houston to Hanover to Hanoi
Hosted on AWS
proven, secure, reliable, composable
Integrations to suit you
Bring your own CRM, speech provider, carrier
Extra help when you want it
with professional services from Sytel… for CCaaS Partners
Provide CCaaS to multiple tenants
with a single system hosted in the cloud
Low cost per tenant, high margins
be competitive, differentiate and add value while remaining independent
Proven on all major cloud providers
including Amazon AWS and Microsoft Azure
Best-in-class resource footprint
requiring minimal processing power and memory
Integrate with any 3rd party applications/ services
via comprehensive, mature and robust APIs
Composable - custom fit to any environment
Integrate and swap out components using SCC’s API set, as used by our own software
Add cloud capacity instantly
and scale back as required, paying only for what you use
Deploy new tenants in minutes
on the fly, with no down time, managed from a single interface
Customise, localise, white label
to fit any business needs
Tailor all user interfaces
to create a custom localised, branded desktop environment for each tenant… for Enterprise
Increase customer satisfaction
providing fast, efficient service across all media channels
Connect customer to the most appropriate agent
with the right skills, the right tools and access to all data and contact history
Maximise agent performance
with best-of-breed, fully compliant predictive dialing
Keep agents busy
with multiple live sessions of any media channel, switching easily between them
Maximise contact center productivity
with automatic ‘best-available’ decisions for routing, dialing, agent blending and workload balancing
Free up supervisors
to concentrate on managing agents, not technology
Design efficient work flows for agents, IVR and bots
in minutes with no specialist skills
From the simple to the complex
built in the visual drag-and-drop designer using the extensive component library
Check performance at a glance
with charts, targets, KPIs and reports across all media channels
Feed data to external databases
for building custom reports to suit your business, in standard analytics toolsWhat People are Saying About Sytel
CCAAS PARTNERS & SUBSCRIBERS OF SYTEL’S CLOUD CONTACT CENTER SOFTWARE
Sytel has a solid contact center solution and with their open architecture and ease of customisation, Sytel should be seriously considered by organisations wanting a bespoke solution tailored specifically to their needs.
Nerys Corfield, Director, Injection Consulting Ltd.
Sytel is the quiet power behind much activity in the contact center industry. Most of our customers don’t even know they are running Sytel’s cloud contact center software as they only see our brand.
Softdial Contact Center is a great platform for us as partners to work with. It offers a complete solution for strong multi-media session management, with unique blending capabilities and extensive options for integrations and customisations.
We have complete confidence in Sytel’s development which is always at the forefront of the industry.
Director, Sytel White Label Partner
Sytel’s automated blending enables the effective balancing of all our inbound and outbound traffic. It allows us to adapt quickly to business needs, managing our resources in the most cost-effective way, and getting the best value from our agents’ time.
Yury Efrosinin, Kelly Operations Director
Some Of Our Partners and Customers
Latest Posts
Browse through our blogs, press releases and case studies
Intraday Automation – Real-Time Workforce Management
Real-Time Automation for Workforce Management (WFM)
AI and Automation in the Contact Center – Part 2
AI and Automation in the Contact Center – Part 1
Predictive Dialing and Cell Phones – A Way Forward
