CCaaS Platform
Dynamic Workforce Management
Multi-Session Desktop For Agents/ Supervisors
Integrate, Extend, Customise
Work From Home
Tell Me About Sytel
World leaders in contact center software development for over 25 years
Pure R&D Software House
Delivering prize winning contact center software since 1994
Integrator, Reseller & Enterprise Solutions
Add value and deliver CCaaS to your own customers or power your own contact center
50,000+ Users In 50+ Countries
Serviced by global reseller network
A Billion Minutes a Month
Now handled by SCC installations around the world
Continuous Innovation & Development
Our world class development team create the best experience for both agents & customers
Friendly, Approachable, Supportive
We value ongoing, personal customer relationships
Tell Me About Sytel Software
Introducing Softdial Contact Center™ (SCC)
Our flagship platform, Softdial Contact Center™ (SCC), is a uniquely flexible contact center software platform, delivering high-performance customer interaction services via public/ private cloud or on-premise.
SCC is:
- a single, unified platform with central configuration, and a single smooth path to getting help and support
- modular, allowing users to run the entire suite or swap out components via comprehensive, robust APIs.
It can be extended, modified, adapted and even white labelled to fit any business requirements, supporting from 10 agents to 10,000+ per installation.
SCC is currently driving 50,000+ users in 50+ countries, used by:
- partners to provide a Contact Center as a Service (CCaaS) to many tenants across the globe from a single cloud installation
- enterprise end users to manage high volumes of interactions between customers and agents, whether at home, remote, or on-premise
Read on to explore what makes SCC stand out from other contact center software solutions.
Questions? Request a demo? Just talk to us.
Tell Me About The Benefits For Partners
Hosted Contact Center as a Service (CCaaS) platform with the flexibility to add value
Provide CCaaS to multiple tenants
with a single system hosted in the cloud
Low cost per tenant, high margins
opportunity to be competitive, differentiate and add value while remaining independent
Proven on all major cloud providers
including Amazon AWS and Microsoft Azure
Best-in-class resource footprint
requiring minimal processing power and memory
Integrate with any 3rd party applications/ services
via comprehensive, mature and robust APIs
Custom fit to any environment
integrate and swap out components using SCC’s API set, as used by our own software
Scale up, adding instant cloud capacity
and scale back as required, paying only for what you use
Deploy new tenants in minutes
on the fly, with no down time, managed from a single interface
Customise, localise, white label
to fit any business needs
Tailor all user interfaces
create a custom localised, branded desktop environment for each tenant
Tell Me About The Benefits For End Users
Designed to maximise agent performance and increase customer satisfaction
Maximise agent performance
with multiple live sessions of any media channel
Keep agents busy
switching easily between live sessions, with a consistent experience all across media channels
Increase customer satisfaction
provide fast, efficient service across all media channels
Connect customer to the most appropriate agent
with access to the right tools, data and contact history
Free up supervisors
to concentrate on managing agents, not technology
Automatic ‘best-available’ decisions
automatic handling of agent blending & dialing rate boosts contact center productivity and reduces human error
Design efficient work flows for agents, IVR and bots
in minutes with no specialist skills
From the simple to the complex
build in the visual drag-and-drop designer using the extensive component library
Check performance at a glance
with charts, targets, KPIs and reports across all media channels
Feed data to external databases
for building custom reports to suit your business, in standard analytics tools
Why Should I Become A Sytel Partner?
At Sytel we value our partners. Simply put, we offer …
GREAT VALUE - we want you to make money
GREAT SUPPORT - we want you to succeed
PERSONALISED SERVICE - via a designated technical manager
GREAT TECHNOLOGY - we don't just say it, we deliver it
Sytel has a solid contact center solution and with their open architecture and ease of customisation, Sytel should be seriously considered by organisations wanting a bespoke solution tailored specifically to their needs.
Nerys Corfield, Director, Injection Consulting Ltd.
Sytel’s automated blending enables the effective balancing of all our inbound and outbound traffic. It allows us to adapt quickly to business needs, managing our resources in the most cost-effective way, and getting the best value from our agents’ time.
Yury Efrosinin, Kelly Operations Director
Sytel is the quiet power behind much activity in the contact center industry. Most of our customers don’t even know they are running Sytel software as they only see our brand.
Softdial Contact Center is a great platform for us as partners to work with. It offers a complete solution for strong multi-media session management, with unique blending capabilities and extensive options for integrations and customisations.
We have complete confidence in Sytel’s development which is always at the forefront of the industry.
Director, Sytel White Label Partner
Some Of Our Partners and Customers
Latest Posts
Browse through our blogs, press releases and case studies
Moving to Cloud-Based CCaaS – 5 Must-Haves
4 Persistent CX Fails and How to Fix Them
Kantar (Global) – Fully Managed, Multi-Tenant CCaaS Solution
CloudControl (France) – Cloud Based Scripting for Maximum Agent Productivity
The Enterprise CCaaS Challenge: Architecting for the Cloud
