Partner With Sytel

Taking the power and flexibility of Sytel to market

A flexible solution for the long term

Sytel thrives on business partnerships, and we are always interested in forging new ones. Our partnerships have proven longevity. In fact, we are still working with our very first partner 25 years later!

A variety of opportunities

There are many ways to work with Sytel, using our flagship software suite, Softdial Contact Center (SCC), to deliver extraordinary solutions in a variety of situations, whether…

If you are one of the following, we would like to explore potential partnership with you:

Carrier

Extend your range of services by adding Sytel contact center software, either as a service managed by Sytel, or a platform installed and managed by you

CCaaS Delivery Partner

Build a thriving business providing Sytel CCaaS to many tenants across the globe

Referral/ Reseller/ Channel Partner

Earn a handsome commission on any successful service rental or platform deployment you bring to us

Integrator/ Prime Contractor

Our comprehensive APIs make the SCC platform an attractive proposition for adding high performance contact center functionality into any environment – on-premise, cloud or hybrid

Consultant

Put Sytel forward for opportunities where Sytel is a good fit, whether on functionality, flexibility or price. We pay a good commission on successful introductions

    Did you know?

    Sytel customers tend to join and stay with us. The average customer install lifetime is over 10 years and rising.

    Getting started

    To explore the potential for a lasting and successful partnership, please contact us.

    What We Offer

    Sytel Limited develops and supplies Softdial Contact Center® (SCC) - multimedia, multichannel, fully blended cloud contact center solutions.

    Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.

    All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

    Flexible Contact Center Platform

    Softdial Contact Center™ - tightly integrated modules, designed to deliver at scale

    • Contact Center as a Service (CCaaS)

      CCaaS for subscribers - global service​, with no upfront costs

    • Contact Center Platform – CCaaS Partners

      Build your own CCaaS business using the power and flexibility of Sytel software

    • Contact Center Platform – Enterprise

      High performance platform to drive contact center productivity – cloud, on-premise or hybrid

    Blended Media Desktop

    Fully customisable, multi-channel, multi-session workspace

    Work Anywhere

    Browser-based tools, no software installation required

    Customise, Localise, White Label

    Design all user interfaces to individual requirements

    Integration via APIs

    ‘Swap out’ components and integrate with 3rd party apps

    World Class Development

    Continuous evolution pushing technical boundaries

    Capabilities

    Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

    All Media Channels

    Voice, chat, email, social, etc - fully integrated and blended

    Agent Multi-Tasking

    Work with multiple live contact sessions of any media channel

    Dynamic Workforce Management

    Automated, ‘best available’ decisions to manage agents and balance work load, across all media channels

    Predictive Dialing

    Best-of-breed performance under compliance

    Optimised Inbound Routing

    Smart rules and 'best-available' decisions to drive great customer service

    Agent Scripts

    Help agents achieve and maintain excellence

    Voice and Screen Recording

    See and hear exactly how agents are interacting

    Analytics and Data Feeds

    Measure and evaluate performance at every level

    IVR, Bots & Conversational AI

    Design effective automated flows or integrate with 3rd party providers

    Customer Journey Tracking

    Stored customer contact history, to aid routing and add context to conversations

    Modules

    Drive operational efficiency, increase customer satisfaction & improve agent performance

    Softdial One™

    Highly flexible unified web UI for agents, supervisors and administrators

    Softdial Scripter™

    Create complex process flow scripts for agents, IVR, chatbots and other applications

    Sytel AI Dialer™

    Maximum predictive dialing performance, under any compliance rules

    Softdial Pathfinder™

    Precise routing rules for ‘best available’ connection

    Softdial Media Server™

    Core telephony functions to manage all inbound/outbound SIP calls

    Softdial Reporter™ 5

    Fully customisable performance stats, charts and reports, across all channels

    Softdial Publisher™

    Comprehensive data output to build your own reports

    Softdial Recording Monitor™

    Audio and screen recording of agent activity to ensure the highest standards

    Softdial Campaign Manager™

    Automation to optimise any outreach strategy

    Softdial Repository™

    Central storage and configuration of common resources

    Sytel Global Compliance™

    Flexible ‘no contact’ rules to protect contact center and consumer

    Solutions

    Performance and efficiency for a wide range of business applications

    By Business Type

    Enterprise

    A full featured contact center software solution, designed for optimum performance at scale

    Small/ Medium Business

    Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves

    By Industry

    Customer Service

    Connect quickly to well equipped agents

    Market Research

    Best-of-breed predictive dialing with CATI integration

    Collections

    Automated inbound/ outbound blending integrated with any debt management app

    Sales & Telemarketing

    Maximise agent productivity with best-of-breed predictive dialing

    Healthcare

    Secure, highly-configurable multichannel communications for excellence in patient care