Deliver bespoke CCaaS to any customer, anywhere
Sytel’s CCaaS platform – Softdial Contact Center™ (SCC) – is designed from the ground up to be delivered as Contact Center as a Service (CCaaS), hosted and managed by a network of partners. Each partner can serve hundreds of partitioned, secure tenants, around the world on a single hosted system.
Partners are free to add to and enhance the core Sytel platform with their own offerings. Cloud capacity can be ramped up and new tenants added with ease, with no down time. Each tenant can be configured exactly to their requirements, with separate instances of key services for each.
What is Contact Center as a Service (CCaaS)?
Contact Center as a Service (CCaaS) delivers all the rich functionality of a premise-based contact center system, but natively in the cloud. Economies of scale allow CCaaS ‘landlord’ partners to offer a fully featured contact center service to smaller ‘tenant’ operations, tailored to their precise needs, at a fraction of the cost of installing a system of their own.
A high performance, all-in-one CCaaS platform
The SCC platform is:
- a single, unified suite with central configuration, and a single smooth path to getting help and support
- modular and composable, allowing users to run the entire suite or swap out components via comprehensive, robust APIs.
Discover the top ten Sytel CCaaS features for partners here >>
Discover the key features of Sytel’s CCaaS architecture here >>
A business partnership with value
Sytel is looking to build long-lasting business partnerships with the right companies/ people. Our ethos is one of ‘cooperation’ and ‘collaboration’, not ‘pushy sales techniques’ and ‘getting the numbers in’. Sytel currently has partners all around the world. Countries include: UK, USA, South Africa, France, Australia, Brazil, Hong Kong, Ukraine, Mexico, Poland, Turkey, Netherlands, India and U.A.E.
We value our partners, and our partners not only enjoy the flexibility to add value to our product, they make a healthy profit from the partnership.
Every partner has a designated sales manager and technical sales specialist with which they build up a professional relationship. We provide an ongoing, unparalleled training and support programme, plus our expert technicians are contactable 24/ 7/ 365 for immediate queries.
A low, low TCO
- The software suite is comprehensive, with no need for third-party bolt-on functionality for core functions. Developed by a single team, it is designed to facilitate extension without the need for lots of costly integration work.
- R&D focus on performance and scale, minimising subscriber costs
- New versions and enhancements are made available without charge for subscribers and licensed customers on a support contract. This gives partners plenty of scope to add value and achieve higher margins.
Why sign up as a Sytel CCaaS partner?
For three reasons:
1. Profitability
SCC delivers large margins to partners through deployment methodology, ease of extension and control of infrastructure cost.
2. Collaboration
We develop close working relationships with our partners, listening to new requirements and training them to be skilled on the platform.
3. Differentiation
We empower partners to deliver solutions that are beyond the reach of most native cloud contact center solutions and encourage customisation of both the branding and the platform itself to meet customer needs.
More info on Sytel partnership
For a more in-depth look at what we offer and what differentiates Sytel in the contact center software market, please read our:
Begin the journey
To get started with an initial chat or a personalised demo, just contact us at sytelpartner@sytel.com or +44 1296 38120
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