Contact Center Platform for CCaaS Partners

Build your own CCaaS business using the power and flexibility of Sytel software

Deliver bespoke CCaaS to any customer, anywhere

Sytel’s CCaaS platformSoftdial Contact Center™ (SCC) – is designed from the ground up to be delivered as Contact Center as a Service (CCaaS), hosted and managed by a network of partners. Each partner can serve hundreds of partitioned, secure tenants, around the world on a single hosted system.

Partners are free to add to and enhance the core Sytel platform with their own offerings. Cloud capacity can be ramped up and new tenants added with ease, with no down time. Each tenant can be configured exactly to their requirements, with separate instances of key services for each.

What is Contact Center as a Service (CCaaS)?

Contact Center as a Service (CCaaS) delivers all the rich functionality of a premise-based contact center system, but natively in the cloud. Economies of scale allow CCaaS ‘landlord’ partners to offer a fully featured contact center service to smaller ‘tenant’ operations, tailored to their precise needs, at a fraction of the cost of installing a system of their own.

A high performance, all-in-one CCaaS platform

SCC is an all-in-one, full-service API ecosystem and a suite of applications that is functionally rich and uniquely flexible.

The SCC platform is:

  • a single, unified suite with central configuration, and a single smooth path to getting help and support
  • modular and composable, allowing users to run the entire suite or swap out components via comprehensive, robust APIs.

Discover the top ten Sytel CCaaS features for partners here >>

A business partnership with value

Sytel is looking to build long-lasting business partnerships with the right companies/ people. Our ethos is one of ‘cooperation’ and ‘collaboration’, not ‘pushy sales techniques’ and ‘getting the numbers in’. Sytel currently has partners all around the world. Countries include: UK, USA, South Africa, France, Australia, Brazil, Hong Kong, Ukraine, Mexico, Poland, Turkey, Netherlands, India and U.A.E.

We value our partners, and our partners not only enjoy the flexibility to add value to our product, they make a healthy profit from the partnership.

Every partner has a designated sales manager and technical sales specialist with which they build up a professional relationship. We provide an ongoing, unparalleled training and support programme, plus our expert technicians are contactable 24/ 7/ 365 for immediate queries.

A low, low TCO

Total Cost of Ownership of Sytel’s cloud platform for partners is typically 50-80% lower than major telecoms brand cloud offerings, for three reasons:

  1. The software suite is comprehensive, with no need for third-party bolt-on functionality for core functions. Developed by a single team, it is designed to facilitate extension without the need for lots of costly integration work.
  2. R&D focus on performance and scale, minimising subscriber costs
  3. New versions and enhancements are made available without charge for subscribers and licensed customers on a support contract. This gives partners plenty of scope to add value and achieve higher margins.

Why sign up as a Sytel CCaaS partner?

For three reasons:

1. Profitability

SCC delivers large margins to partners through deployment methodology, ease of extension and control of infrastructure cost.

2. Collaboration

We develop close working relationships with our partners, listening to new requirements and training them to be skilled on the platform.

3. Differentiation

We empower partners to deliver solutions that are beyond the reach of most native cloud contact center solutions and encourage customisation of both the branding and the platform itself to meet customer needs.

Contact Center as a Service (CCaaS) example

More info on Sytel partnership

For a more in-depth look at what we offer and what differentiates Sytel in the contact center software market, please read our:

Begin the journey

To get started with an initial chat or a personalised demo, just contact us at sytelpartner@sytel.com or +44 1296 38120

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What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC) - multimedia, multichannel, fully blended cloud contact center solutions.

Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.

All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

Flexible Contact Center Software

Softdial Contact Center™ - rich functionality, all-in-one, designed to deliver at scale
  • Contact Center as a Service (CCaaS)

    CCaaS for subscribers - global service​, with no upfront costs

  • Contact Center Platform – CCaaS Partners

    Build your own CCaaS business using the power and flexibility of Sytel software

  • Contact Center Platform – Enterprise

    High performance platform to drive contact center productivity – cloud, on-premise or hybrid

Blended Media Desktop

Fully customisable, multi-channel, multi-session workspace

Work Anywhere

Browser-based tools, no software installation required

Customise, Localise, White Label

Design all user interfaces to individual requirements

Integration via APIs

‘Swap out’ components and integrate with 3rd party apps

World Class Development

Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

All Media Channels

Voice, chat, email, social, etc - fully integrated and blended

Agent Multi-Tasking

Work with multiple live contact sessions of any media channel

Dynamic Workforce Management

Automated, ‘best available’ decisions to manage agents and balance work load, across all media channels

Predictive Dialing

Best-of-breed performance under compliance

Optimised Inbound Routing

Smart rules and 'best-available' decisions to drive great customer service

Agent Scripts

Help agents achieve and maintain excellence

Voice and Screen Recording

See and hear exactly how agents are interacting

Analytics and Data Feeds

Measure and evaluate performance at every level

IVR, Bots & Conversational AI

Design effective automated flows or integrate with 3rd party providers

Customer Journey Tracking

Stored customer contact history, to aid routing and add context to conversations

Modules

Drive operational efficiency, increase customer satisfaction & improve agent performance

Softdial One™

Highly flexible unified web UI for agents, supervisors and administrators

Softdial Scripter™

Create complex process flow scripts for agents, IVR, chatbots and other applications

Sytel AI Dialer™

Maximum predictive dialing performance, under any compliance rules

Softdial Pathfinder™

Precise routing rules for ‘best available’ connection

Softdial Media Server™

Core telephony functions to manage all inbound/outbound SIP calls

Softdial Reporter™ 5

Fully customisable performance stats, charts and reports, across all channels

Softdial Publisher™

Comprehensive data output to build your own reports

Softdial Recording Monitor™

Audio and screen recording of agent activity to ensure the highest standards

Softdial Campaign Manager™

Automation to optimise any outreach strategy

Softdial Repository™

Central storage and configuration of common resources

Sytel Global Compliance™

Flexible ‘no contact’ rules to protect contact center and consumer

Solutions

Performance and efficiency for a wide range of business applications

By Business Type

Enterprise

A full featured contact center software solution, designed for optimum performance at scale

Small/ Medium Business

Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves

By Industry

Customer Service

Connect quickly to well equipped agents

Market Research

Best-of-breed predictive dialing with CATI integration

Collections

Automated inbound/ outbound blending integrated with any debt management app

Sales & Telemarketing

Maximise agent productivity with best-of-breed predictive dialing

Healthcare

Secure, highly-configurable multichannel communications for excellence in patient care