Sytel Limited is the developer and vendor of Softdial Contact Center™ (SCC), a uniquely flexible contact center software platform, delivering high-performance, blended customer interaction services.
SCC is currently driving 50,000+ users in 50+ countries, used by:
- subscribers who need rich contact center functionality at no upfront cost, with no management overhead
- partners to provide a Contact Center as a Service (CCaaS) to many tenants across the globe from a single cloud installation
- enterprises to manage high volumes of interactions between customers and agents, whether at home, remote, or on-premise
Explore the links below to find out more about what makes Sytel and our software stand out from the crowd.
Flexible Contact Center Platform
Softdial Contact Center™ – tightly integrated modules, designed to deliver at scale
Contact Center as a Service (CCaaS)
CCaaS for subscribers – global service, with no upfront costs
Contact Center Platform for CCaaS Partners
Contact Center Platform for Enterprise
High performance platform to drive contact center productivity – cloud, on-premise or hybrid
Blended Media Desktop
Fully customisable, multi-channel, multi-session workspace
Work Anywhere
Customise, Localise, White Label
Design all user interfaces to individual requirements
Integration via APIs
‘Swap out’ components and integrate with 3rd party apps
World Class Development
Continuous evolution pushing technical boundaries