Our People

Michael is the founder and CEO of Sytel Limited. He provided the vision and design that led to Sytel’s world-beating outbound dialing algorithms. He is highly regarded for the lead he has given in markets all over the world on responsible dialing practices and is an advisor and mentor to many of the marketing and telecommunications regulators around the world.

Originally from New Zealand, Michael spent his early computing years in IBM and Fujitsu where he held a number of senior management positions in sales and company acquisitions, both in the UK and North America.

He is a graduate in Mathematics and Economics from Victoria University, Wellington

Garry Pearson has served as Sytel’s CTO for over a decade. Like many of Sytel’s technical staff, Garry was a self-taught schoolboy programmer weaned on a diet of Z80 and 6502 assembler. His professional career as a software developer spans 2 decades; initial work on compilers, development tools and RDBMS technology led him into the call center and telecommunications industry in the early 1990s. During the ’90s Garry led the R&D team at Tele-Connect Systems.

Since joining Sytel, Garry has led the development effort to take Sytel from being a dialer specialist to becoming a world leader in the arena of hosted call center telecommunications and multimedia services.

Garry is also providing the technical lead for the Network AMD Working Party. This group comprises many outbound telephony industry stakeholders, looking into setting standards for networks to provide instantly recognisable tones, so that automatic answering machine detection (AMD) can be made 100% reliable.

Eduardo joins Sytel from Brazil where he spent 12 years with one of Sytel’s partners, Teclan. While at Teclan, Eduardo worked in Development, Support and Innovation and has an in-depth knowledge of all the Sytel components and upgraded Teclan from a virtual contact center platform to a cloud based omni platform.

Eduardo has a BSc in Computer Science and Postgraduate certificate in Software Engineering and has also lectured Computer Science at the SENAI University at Florianopolis.

He is fluent in both English and Portuguese.

Dave has over 30 years experience in the telecoms industry, including over 25 years with predictive diallers.

Dave has held management positions covering software development, deployment, training and support. As an independent consultant he worked worldwide helping suppliers and users design and deploy solutions.

Dave was also closely involved in the creation of dialling guidelines for the UK Direct Marketing Association, which were later incorporated into Ofcom’s dialling policies.

Outside of work Dave serves on his village Parish Council and enjoys using his eBike to overtake proper cyclists on hills…

Tom is a highly experienced member of the Sytel team; who has spent a substantial amount of time in various technical roles. He has extensive knowledge of the Sytel platform and focuses on getting customer projects successfully up and running in North & Latin America, UK, South East Asia, Australasia, Middle East and Russia.

Tom has traveled extensively and is a budding chef in his spare time.

Jamie has had a colourful career, spending the 80s playing bass and seeing the world with a successful rock band. He joined Sytel in 1998 and has worn a number of technical and design hats since then.

The promotional instincts that he developed in the music industry are being put to excellent use in his role as Marketing Manager.

Sampath has over 20 years of experience in the IT industry having started in development for a leading IBM partner in the finance sector in Sri Lanka working on IMAS ERP. As part of the management team at the Singer Corporation in the mid 90’s he successfully designed and implemented the then largest network in Sri Lanka. Sampath was critical in the later migration from the bespoke ERP system to IFS; taking responsibility for specification of the finance modules, implementing parallel running, training staff on new applications and providing approval sign-off.

Prior to joining Sytel, Sampath developed UK service and field applications.

Sampath has studied Computing and Business and has also lectured at the National Institute of Business Management in Colombo.

Andrew joined Sytel as a graduate from Military University of Technology in Warsaw where he obtained an MSE in Computer Science. While at University he gained testing experience at Microsoft and also migrated, developed and maintained an internal CRM system used by the service division of retail and banking systems.

Andrew is fluent in English and Polish and also speaks Russian to a confident level. Apart from running and swimming he also plays volleyball for a local club.