Led by founder and CEO, Michael McKinlay, we employ only the most talented and committed people. We share a collective passion for delivering excellence and enjoy a challenging, yet rewarding work ethic.
Our research and development teams are highly skilled and with over 180 man years of contact center industry experience between them, are constantly pioneering technically advanced solutions for the contact center environment. Some of our key people are profiled below.
Chief Executive Officer
Michael is the founder and CEO of Sytel Limited. He provided the vision and design that led to Sytel’s world-beating outbound dialing algorithms. He is highly regarded for the lead he has given in markets all over the world on responsible dialing practices and is an advisor and mentor to many of the marketing and telecommunications regulators around the world.
Originally from New Zealand, Michael spent his early computing years in IBM and Fujitsu where he held a number of senior management positions in sales and company acquisitions, both in the UK and North America.
Michael is a passionate advocate of Sytel’s thought leadership in the communications and contact center industries and has worked tirelessly to build what he believes is the world’s best software team and CCaaS platform.
He is a graduate in Mathematics and Economics from Victoria University, Wellington.
Like many of Sytel’s technical staff, Garry was a self-taught schoolboy programmer weaned on a diet of Z80 and 6502 assembler. This naturally led to working in the nascent PC-based software industry doing interesting and exciting work on compilers, development tools and RDBMS technology.
His development tools experience was put to good use in contact center scripting technology, and during the ’90s Garry led the R&D team at Tele-Connect Systems through growth and a successful acquisition.
Since joining Sytel in 1999, Garry’s goal has been to evolve Sytel’s product line from dialer engine to a full-service contact center stack, to contact center hosting and today CCaaS technology.
Garry’s passion is evolutionary software development, and in his tenure at Sytel he has had the rare opportunity to practice this and see the approach bear fruit. His mission today is to coach and mentor Sytel’s next generation of developers, architects and delivery specialists.
Director of Development
Prior to joining Sytel 5 years ago, Eduardo spent 12 years in technical leadership roles with one of Sytel’s partners, Teclan, in Brazil. While at Teclan, Eduardo worked in Development, Support and Innovation and has an in-depth knowledge of all the Sytel components and upgraded Teclan from a virtual contact center platform to a cloud based omnichannel platform.
Eduardo’s broad experience gives him the 360-degree view necessary to be successful in taking ideas and requirements, and turning these into deliverables in the context of a continuously-evolving software platform, striving always to meet the market without sacrificing quality goals.
Eduardo has a BSc in Computer Science and Postgraduate certificate in Software Engineering and has also lectured in Computer Science at the SENAI University at Florianopolis.
He is fluent in both English and Portuguese.
Sales Director & VP Strategic Partnerships
Ken joined the Sytel team from Invade International in 2007 where he was Business Development Director. Former Sales Director EMEA for Harris Digital Telephones Systems Ltd, Ken joined Harris, February 1996, as the founding Sales Director and over a three year period built the business from scratch to a turnover of over $20mill, selling PABX and Hybrid switches thought Europe, Africa, Middle East and Russia.
Prior to this he held a number of senior management appointments with Plessey and GPT including international sales and as director of procurement for Plessey Telecommunications with responsibility for an annual spend in excess of £500 million. Prior to joining Plessey his background was in electrical engineering.
He has a number of qualifications in both engineering and business studies.
Dave has over 30 years experience in the telecoms industry, including over 25 years with predictive diallers.
Dave has held management positions covering software development, deployment, training and support. As an independent consultant he worked worldwide helping suppliers and users design and deploy solutions.
Dave was also closely involved in the creation of dialling guidelines for the UK Direct Marketing Association, which were later incorporated into Ofcom’s dialling policies.
Outside of work Dave serves on his village Parish Council and enjoys using his eBike to overtake proper cyclists on hills…
Tom has traveled extensively and is a budding chef in his spare time.
The promotional instincts that he developed in the music industry are being put to excellent use in his role as Marketing Manager.
Prior to joining Sytel, Sampath developed UK service and field applications.
Sampath has studied Computing and Business and has also lectured at the National Institute of Business Management in Colombo.
Andrew is fluent in English and Polish and also speaks Russian to a confident level. Apart from running and swimming he also plays volleyball for a local club.