Led by founder and CEO, Michael McKinlay, we employ only the most talented and committed people. We share a collective passion for delivering excellence and enjoy a challenging, yet rewarding work ethic.
Our research and development teams are highly skilled and with over 180 man years of contact center industry experience between them, are constantly pioneering technically advanced solutions for the contact center environment. Some of our key people are profiled below.
Chief Executive Officer
Michael is the founder and CEO of Sytel Limited. He provided the vision and design that led to Sytel’s world-beating outbound dialing algorithms. He is highly regarded for the lead he has given in markets all over the world on responsible dialing practices and is an advisor and mentor to many of the marketing and telecommunications regulators around the world.
Originally from New Zealand, Michael spent his early computing years in IBM and Fujitsu where he held a number of senior management positions in sales and company acquisitions, both in the UK and North America.
He is a graduate in Mathematics and Economics from Victoria University, Wellington
Garry Pearson has served as Sytel’s CTO for over a decade. Like many of Sytel’s technical staff, Garry was a self-taught schoolboy programmer weaned on a diet of Z80 and 6502 assembler. His professional career as a software developer spans 2 decades; initial work on compilers, development tools and RDBMS technology led him into the call center and telecommunications industry in the early 1990s. During the ’90s Garry led the R&D team at Tele-Connect Systems.
Since joining Sytel, Garry has led the development effort to take Sytel from being a dialer specialist to becoming a world leader in the arena of hosted call center telecommunications and multimedia services.
Garry is also providing the technical lead for the Network AMD Working Party. This group comprises many outbound telephony industry stakeholders, looking into setting standards for networks to provide instantly recognisable tones, so that automatic answering machine detection (AMD) can be made 100% reliable.
Director of Development
Eduardo has a BSc in Computer Science and Postgraduate certificate in Software Engineering and has also lectured Computer Science at the SENAI University at Florianopolis.
He is fluent in both English and Portuguese.
Sales Director, Russia & CIS
Prior to this he held a number of senior management appointments with Plessey and GPT including international sales and as director of procurement for Plessey Telecommunications with responsibility for an annual spend in excess of £500 million. Prior to joining Plessey his background was in electrical engineering.
He has a number of qualifications in both engineering and business studies.
VP Market Research and Strategic Partnerships
Richard’s journey with Sytel started while at Azzurri, incorporating the Sytel dialer algorithm in many of his major dialer projects.
He previously held a job as a flying cowboy (for a wildlife shipping airline), is a keen fisherman and claims his biggest fish was a 300 kilo blue marlin (which he put back!)
VP UK and Channels
Jurgen joined Sytel in 2020 with a specific focus to develop new strategic partnerships with service providers and system integrators offering hosted contact center services. He has over 25 years experience in the telecoms business, most recently as Product Director for Enghouse, a cloud-based contact center platform. He has worked with both global carriers and service providers including BT, Orange, Telefonica, ePDLT, TelCel, NTTC and Telus. Previous roles include Solutions Marketing Manager for the UK carrier KCOM and Product Management roles for Siemens Communications.
Originally from Holland, Jurgen has been living in the UK since 2000 with his family. He has a degree in computer engineering and an MBA from the Open University. He loves travelling and speaks English, Dutch and German.
Patrick studied Contemporary European Studies at Southampton University. He has travelled extensively and lived in Spain for twelve years and is fluent in English, Spanish and French.
Technical Account Manager
Tom has traveled extensively and is a budding chef in his spare time.
Simon has worked with several major Market Research companies and CATI systems and has a thorough understanding of customers’ needs and performance expectations.
As GM at InVADE Simon set the strategy for the company and delivered steady growth in the client base and increased the global footprint.
The promotional instincts that he developed in the music industry are being put to excellent use in his role as Marketing Manager.
Prior to joining Sytel, Sampath developed UK service and field applications.
Sampath has studied Computing and Business and has also lectured at the National Institute of Business Management in Colombo.
Andrew is fluent in English and Polish and also speaks Russian to a confident level. Apart from running and swimming he also plays volleyball for a local club.