The comprehensive features and flexible architecture of Softdial Contact Center™ (SCC) can deliver performance and efficiency in a wide range of business applications, from advanced inbound call handling, automated SLA management and routing features for customer service, to high-performance predictive dialing for market research and telemarketing. Whatever your industry or business size, Sytel has the solution…
Solutions for any business size
Enterprise
A full featured contact center software solution, designed for optimum performance at scale
Small/ Medium Businesses
Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves
Solutions for all industries including:
Customer Service
Delight customers with advanced IVR and routing options
Market Research
Best-of-breed predictive dialing with CATI integration
Debt Collection
Automated inbound/ outbound blending integrated with any debt management app
Sales & Telemarketing
Maximise agent productivity with best-of-breed predictive dialing
Healthcare
Secure, highly-configurable multichannel communications for excellence in patient care