Terms and Conditions

Sytel Limited – Terms and Conditions

 

In accessing any information or downloads (the Materials) at this web site you agree to be bound by the terms below. If these terms are not acceptable to you, then you should not use this web site.

1. COPYRIGHT AND GENERAL USE RESTRICTIONS

All Materials on this web site, in whatever form, are subject to copyright by Sytel, or in some instances, third parties. No Materials may be downloaded or re-used in any way without the express permission of Sytel. Failure to observe these restrictions and to obtain appropriate permission may result in legal action. When permission is given to re-use Materials, all trademarks and registrations, as shown on this site, must be displayed.

2. INFORMATION PROVIDED TO WEB SITE AND PRIVACY

Except as may be determined by local legal requirements, any Materials provided by any individual or organization to Sytel via the means of the web site, shall be used by Sytel internally solely as Sytel shall see fit and all shall not be disclosed to any third party without consent.

3. THIRD PARTY SITES

This web site provides links to third party web sites. Such links are provided as a service and do not imply any endorsement of such sites in any way.

4. NO WARRANTIES

ALL MATERIALS ON THIS SITE ARE PROVIDED TO YOU “AS IS” WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IT IS THE RESPONSIBILITY OF THE USER TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY OPINION, ADVICE OR OTHER CONTENT ON THE SITE AND SYTEL WILL NOT BE RESPONSIBLE FOR ANY DAMAGE OR BUSINESS LOSS, HOWSOEVER CAUSED, THROUGH USE OF SUCH MATERIALS AND INFORMATION.

5. CHANGES TO TERMS AND CONDITIONS

Sytel reserves the right to revise these terms and conditions at any time and users are deemed to be apprised of and bound by any changes to these terms and conditions.

6. FAILURE TO COMPLY WITH TERMS AND CONDITIONS

Sytel reserves the right to seek all remedies available at law and in equity, for violations of these terms and conditions, including the right to block access from a particular internet address to the web site.

7. ENTIRE AGREEMENT

These terms and conditions represent the entire understanding relating to the use of the web site and supersede all other statements, representations or warranties (whether written, made electronically or orally) made by us. Nothing in these terms and conditions shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these terms and conditions are reserved by us.

8. SEVERANCE

If any provision of these terms and conditions are found to be invalid or unenforceable by a court, it will be severed from the rest of these terms and conditions which shall remain unaffected.

9. LAW AND JURISDICTION

These terms and conditions will be governed by the laws of England and Wales. Disputes arising in relation to this Web site shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC) - multimedia, multichannel, fully blended cloud contact center solutions.

Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.

All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

Flexible Contact Center Software

Softdial Contact Center™ - rich functionality, all-in-one, designed to deliver at scale
  • Contact Center as a Service (CCaaS)

    CCaaS for subscribers - global service​, with no upfront costs

  • Contact Center Platform – CCaaS Partners

    Build your own CCaaS business using the power and flexibility of Sytel software

  • Contact Center Platform – Enterprise

    High performance platform to drive contact center productivity – cloud, on-premise or hybrid

Blended Media Desktop

Fully customisable, multi-channel, multi-session workspace

Work Anywhere

Browser-based tools, no software installation required

Customise, Localise, White Label

Design all user interfaces to individual requirements

Integration via APIs

‘Swap out’ components and integrate with 3rd party apps

World Class Development

Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

All Media Channels

Voice, chat, email, social, etc - fully integrated and blended

Agent Multi-Tasking

Work with multiple live contact sessions of any media channel

Dynamic Workforce Management

Automated, ‘best available’ decisions to manage agents and balance work load, across all media channels

Predictive Dialing

Best-of-breed performance under compliance

Optimised Inbound Routing

Smart rules and 'best-available' decisions to drive great customer service

Agent Scripts

Help agents achieve and maintain excellence

Voice and Screen Recording

See and hear exactly how agents are interacting

Analytics and Data Feeds

Measure and evaluate performance at every level

IVR, Bots & Conversational AI

Design effective automated flows or integrate with 3rd party providers

Customer Journey Tracking

Stored customer contact history, to aid routing and add context to conversations

Modules

Drive operational efficiency, increase customer satisfaction & improve agent performance

Softdial One™

Highly flexible unified web UI for agents, supervisors and administrators

Softdial Scripter™

Create complex process flow scripts for agents, IVR, chatbots and other applications

Sytel AI Dialer™

Maximum predictive dialing performance, under any compliance rules

Softdial Pathfinder™

Precise routing rules for ‘best available’ connection

Softdial Media Server™

Core telephony functions to manage all inbound/outbound SIP calls

Softdial Reporter™ 5

Fully customisable performance stats, charts and reports, across all channels

Softdial Publisher™

Comprehensive data output to build your own reports

Softdial Recording Monitor™

Audio and screen recording of agent activity to ensure the highest standards

Softdial Campaign Manager™

Automation to optimise any outreach strategy

Softdial Repository™

Central storage and configuration of common resources

Sytel Global Compliance™

Flexible ‘no contact’ rules to protect contact center and consumer

Solutions

Performance and efficiency for a wide range of business applications

By Business Type

Enterprise

A full featured contact center software solution, designed for optimum performance at scale

Small/ Medium Business

Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves

By Industry

Customer Service

Connect quickly to well equipped agents

Market Research

Best-of-breed predictive dialing with CATI integration

Collections

Automated inbound/ outbound blending integrated with any debt management app

Sales & Telemarketing

Maximise agent productivity with best-of-breed predictive dialing

Healthcare

Secure, highly-configurable multichannel communications for excellence in patient care