Sytel Limited – Terms and Conditions
In accessing any information or downloads (the Materials) at this web site you agree to be bound by the terms below. If these terms are not acceptable to you, then you should not use this web site.
1. COPYRIGHT AND GENERAL USE RESTRICTIONS
All Materials on this web site, in whatever form, are subject to copyright by Sytel, or in some instances, third parties. No Materials may be downloaded or re-used in any way without the express permission of Sytel. Failure to observe these restrictions and to obtain appropriate permission may result in legal action. When permission is given to re-use Materials, all trademarks and registrations, as shown on this site, must be displayed.
2. INFORMATION PROVIDED TO WEB SITE AND PRIVACY
Except as may be determined by local legal requirements, any Materials provided by any individual or organization to Sytel via the means of the web site, shall be used by Sytel internally solely as Sytel shall see fit and all shall not be disclosed to any third party without consent.
3. THIRD PARTY SITES
This web site provides links to third party web sites. Such links are provided as a service and do not imply any endorsement of such sites in any way.
4. NO WARRANTIES
ALL MATERIALS ON THIS SITE ARE PROVIDED TO YOU “AS IS” WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IT IS THE RESPONSIBILITY OF THE USER TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY OPINION, ADVICE OR OTHER CONTENT ON THE SITE AND SYTEL WILL NOT BE RESPONSIBLE FOR ANY DAMAGE OR BUSINESS LOSS, HOWSOEVER CAUSED, THROUGH USE OF SUCH MATERIALS AND INFORMATION.
5. CHANGES TO TERMS AND CONDITIONS
Sytel reserves the right to revise these terms and conditions at any time and users are deemed to be apprised of and bound by any changes to these terms and conditions.
6. FAILURE TO COMPLY WITH TERMS AND CONDITIONS
Sytel reserves the right to seek all remedies available at law and in equity, for violations of these terms and conditions, including the right to block access from a particular internet address to the web site.
7. ENTIRE AGREEMENT
These terms and conditions represent the entire understanding relating to the use of the web site and supersede all other statements, representations or warranties (whether written, made electronically or orally) made by us. Nothing in these terms and conditions shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these terms and conditions are reserved by us.
If any provision of these terms and conditions are found to be invalid or unenforceable by a court, it will be severed from the rest of these terms and conditions which shall remain unaffected.
9. LAW AND JURISDICTION
These terms and conditions will be governed by the laws of England and Wales. Disputes arising in relation to this Web site shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
What We Offer
Sytel Limited develops and supplies Softdial Contact Center® (SCC) – multimedia, multichannel, fully blended cloud contact center solutions.
Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.
All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.
Flexible Contact Center Software
Softdial Contact Center™ – rich functionality, all-in-one, designed to deliver at scale
Contact Center as a Service (CCaaS)
CCaaS for subscribers – global service, with no upfront costs
Contact Center Platform – CCaaS Partners
Build your own CCaaS business using the power and flexibility of Sytel software
Contact Center Platform – Enterprise
High performance platform to drive contact center productivity – cloud, on-premise or hybrid
Blended Media Desktop
Fully customisable, multi-channel, multi-session workspace
Browser-based tools, no software installation required
Customise, Localise, White Label
Design all user interfaces to individual requirements
Integration via APIs
‘Swap out’ components and integrate with 3rd party apps
World Class Development
Continuous evolution pushing technical boundaries
Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.
All Media Channels
Voice, chat, email, social, etc – fully integrated and blended
Work with multiple live contact sessions of any media channel
Dynamic Workforce Management
Optimise agent usage and balance workloads in real-time without human intervention, across all media channels
Best-of-breed performance under compliance
Optimised Inbound Routing
Smart rules and ‘best-available’ decisions to drive great customer service
Help agents achieve and maintain excellence
Voice and Screen Recording
See and hear exactly how agents are interacting
Analytics and Data Feeds
Measure and evaluate performance at every level
IVR, Bots & Conversational AI
Design effective automated flows or integrate with 3rd party providers
Customer Journey Tracking
Stored customer contact history, to aid routing and add context to conversations
Drive operational efficiency, increase customer satisfaction & improve agent performance
Highly flexible unified web UI for agents, supervisors and administrators
Create complex process flow scripts for agents, IVR, chatbots and other applications
Sytel AI Dialer™
Maximum predictive dialing performance, under any compliance rules
Precise routing rules for ‘best available’ connection
Softdial Media Server™
Core telephony functions to manage all inbound/outbound SIP calls
Softdial Reporter™ 5
Fully customisable performance stats, charts and reports, across all channels
Comprehensive data output to build your own reports
Softdial Recording Monitor™
Audio and screen recording of agent activity to ensure the highest standards
Softdial Campaign Manager™
Automation to optimise any outreach strategy
Central storage and configuration of common resources
Sytel Global Compliance™
Flexible ‘no contact’ rules to protect contact center and consumer
Performance and efficiency for a wide range of business applications
By Business Type
A full featured contact center software solution, designed for optimum performance at scale
Small/ Medium Business
Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves
Connect quickly to well equipped agents
Best-of-breed predictive dialing with CATI integration
Automated inbound/ outbound blending integrated with any debt management app
Sales & Telemarketing
Maximise agent productivity with best-of-breed predictive dialing
Secure, highly-configurable multichannel communications for excellence in patient care