Terms and Conditions

Sytel Limited – Terms and Conditions

 

In accessing any information or downloads (the Materials) at this web site you agree to be bound by the terms below. If these terms are not acceptable to you, then you should not use this web site.

1. COPYRIGHT AND GENERAL USE RESTRICTIONS

All Materials on this web site, in whatever form, are subject to copyright by Sytel, or in some instances, third parties. No Materials may be downloaded or re-used in any way without the express permission of Sytel. Failure to observe these restrictions and to obtain appropriate permission may result in legal action. When permission is given to re-use Materials, all trademarks and registrations, as shown on this site, must be displayed.

2. INFORMATION PROVIDED TO WEB SITE AND PRIVACY

Except as may be determined by local legal requirements, any Materials provided by any individual or organization to Sytel via the means of the web site, shall be used by Sytel internally solely as Sytel shall see fit and all shall not be disclosed to any third party without consent.

3. THIRD PARTY SITES

This web site provides links to third party web sites. Such links are provided as a service and do not imply any endorsement of such sites in any way.

4. NO WARRANTIES

ALL MATERIALS ON THIS SITE ARE PROVIDED TO YOU “AS IS” WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IT IS THE RESPONSIBILITY OF THE USER TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY OPINION, ADVICE OR OTHER CONTENT ON THE SITE AND SYTEL WILL NOT BE RESPONSIBLE FOR ANY DAMAGE OR BUSINESS LOSS, HOWSOEVER CAUSED, THROUGH USE OF SUCH MATERIALS AND INFORMATION.

5. CHANGES TO TERMS AND CONDITIONS

Sytel reserves the right to revise these terms and conditions at any time and users are deemed to be apprised of and bound by any changes to these terms and conditions.

6. FAILURE TO COMPLY WITH TERMS AND CONDITIONS

Sytel reserves the right to seek all remedies available at law and in equity, for violations of these terms and conditions, including the right to block access from a particular internet address to the web site.

7. ENTIRE AGREEMENT

These terms and conditions represent the entire understanding relating to the use of the web site and supersede all other statements, representations or warranties (whether written, made electronically or orally) made by us. Nothing in these terms and conditions shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these terms and conditions are reserved by us.

8. SEVERANCE

If any provision of these terms and conditions are found to be invalid or unenforceable by a court, it will be severed from the rest of these terms and conditions which shall remain unaffected.

9. LAW AND JURISDICTION

These terms and conditions will be governed by the laws of England and Wales. Disputes arising in relation to this Web site shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC), offering multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

  • Flexible Contact Center Platform

    Softdial Contact Center™ – tightly integrated modules, designed to deliver at scale

  • Contact Center as a Service (CCaaS)

    Partners can run a functionally rich and flexible contact center stack in the cloud

  • Blended Media Desktop

    Fully customisable, multi-channel, multi-session workspace

  • Work Anywhere

    Browser-based tools, no software installation required

  • Cloud Or On-Premise, Multi-Tenant

    Scalable, resilient, secure, proven

  • Customise, Localise, White Label

    Design all user interfaces to individual requirements

  • Integration Via APIs

    ‘Swap out’ components and integrate with 3rd party apps

  • World Class Development

    Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

  • All Media Types

    Voice, chat, email, social, etc – fully integrated and blended

  • Agent Multi-Tasking

    Work with multiple live contact sessions of any media type

  • Dynamic Workforce Management

    Automated, ‘best available’ decisions to manage agents & balance work load, across all media types

  • Predictive Dialing

    Best-of-breed performance under compliance

  • Optimised Inbound Routing

    Smart rules and ‘best-available’ decisions to drive great customer service

  • Agent Scripts

    Help agents achieve and maintain excellence

  • Voice and Screen Recording

    See and hear exactly how agents are interacting

  • Analytics and Data Feeds

    Measure and evaluate performance at every level

  • IVR, Bots & Conversational AI

    Design effective automated flows or integrate with 3rd party providers

  • Customer Journey Tracking

    Stored customer contact history, to aid routing and add context to conversations

Modules

A complete suite of tools, with unique flexibility to extend and swap out modules to deliver a tailored contact center solution for any environment

  • Softdial One™

    Highly flexible unified web UI for agents, supervisors and administrators

  • Softdial Scripter™

    Create complex process flow scripts for agents, IVR, chatbots and other applications

  • Sytel AI Dialer™

    Best-of-breed predictive dialer; maximum performance under any compliance rules

  • Softdial Pathfinder™

    Precise routing rules for ‘best available’ connection

  • Softdial Media Server™

    Core telephony functions to manage all inbound/ outbound SIP calls

  • Softdial Reporter™ 5

    Fully customisable performance stats, charts and reports, across all channels

  • Softdial Publisher™

    Comprehensive data output to build your own reports

  • Softdial Recording Monitor™

    Audio and screen recording of agent activity to ensure the highest standards

  • Softdial Campaign Manager™

    Comprehensive configuration and control for outbound campaigns

  • Softdial Repository™

    Central storage and configuration of common resources

  • Sytel Global Compliance™

    Flexible ‘no contact’ rules to protect contact center and consumer

Markets

Performance and efficiency for a wide range of business applications

  • Customer Service

    Connect quickly to well equipped agents

  • Sales & Telemarketing

    Maximise agent productivity with best-of-breed predictive dialing

  • Healthcare

    Secure, highly-configurable multichannel communications for excellence in patient care

  • Market Research

    Best-of-breed predictive dialing with CATI integration

  • Collections

    Automated inbound/ outbound blending integrated with any debt management app