Softdial Contact Center™ (SCC) is modular by design. Its industry-leading components comprise a highly flexible and easily customisable core set of applications and services. It is available by subscription as CCaaS, fully managed and supported by Sytel, or as a platform for quick and easy deployment by partners and enterprise users.
SCC offers unique flexibility to extend and swap out modules, and integrate with any 3rd party applications via comprehensive, robust APIs, to deliver a tailored contact center solution for any environment.
To discover the range of functionality SCC modules offer, follow the links below.
Highly flexible unified web UI for agents, supervisors and administrators
Create complex agent scripts, IVR systems, chatbots and other process flow applications
Sytel AI Dialer™
Best-of-breed predictive dialing under any compliance rules
Precise routing rules for ‘best available’ connection
Softdial Media Server™
Core telephony functions to manage all inbound/outbound SIP calls
Softdial Reporter™ 5
Fully customisable performance reports across all channels, at a glance
Comprehensive data output to build your own reports
Softdial Recording Monitor™
Audio and screen recording of agent activity to ensure the highest standards
Softdial Campaign Manager™
Automation to optimise any outreach strategy
Central storage and configuration of common resources
Sytel Global Compliance™
Flexible ‘no contact’ rules to protect contact center and consumer