Softdial Contact Center™ (SCC) maximises customer satisfaction and enables agents to be at their most productive.
At Sytel, we take on the hard tasks that many other companies balk at. We invent from the ground up, working to bring you the best solutions to the toughest challenges, resulting in world-class, best-of-breed contact center software.
Explore SCC’s key capabilities below.
All Media Channels
Voice, chat, email, social, etc – fully integrated and blended
Agent Multi-Tasking
Work with multiple live contact sessions of any media channel
Dynamic Workforce Management
Automated, ‘best available’ decisions to manage agents and balance work load, across all media channels
Predictive Dialing
Best-of-breed performance under compliance
Optimised Inbound Routing
Smart rules and ‘best-available’ decisions to drive great customer service
Agent Scripts
Help agents achieve & maintain excellence
Voice and Screen Recording
See and hear exactly how agents are interacting
Analytics and Data Feeds
Measure and evaluate performance at every level
IVR, Bots & Conversational AI
Design effective process flows or integrate with 3rd party providers
Customer Journey Tracking
Stored customer contact history, to aid routing and add context to conversations
