Softdial Contact Center™ (SCC) maximises customer satisfaction and enables agents to be at their most productive.
At Sytel, we take on the hard tasks that many other companies balk at. We invent from the ground up, working to bring you the best solutions to the toughest challenges, resulting in world-class, best-of-breed contact center software.
Explore SCC’s key capabilities below.
All Media Types
Dynamic Workforce Management
Optimised Inbound Routing
Voice and Screen Recording
Analytics and Data Feeds
IVR, Bots & Conversational AI
Design effective process flows or integrate with 3rd party providers
Customer Journey Tracking
Stored customer contact history, to aid routing and add context to conversations