Softdial Contact Center™ (SCC) maximises customer satisfaction and enables agents to be at their most productive.
At Sytel, we take on the hard tasks that many other companies balk at. We invent from the ground up, working to bring you the best solutions to the toughest challenges, resulting in world-class, best-of-breed contact center software.
Explore SCC’s key capabilities below.
All Media Types
Voice, chat, email, social, etc – fully integrated and blended
Agent Multi-Tasking
Work with multiple live contact sessions of any media type
Dynamic Media Blending
Automated, ‘best available’ decisions to blend and balance load across all media types
Predictive Dialing
Best-of-breed performance under compliance
Intelligent Routing
Connect to the most appropriate agent, wherever they are
Agent Scripts
Help agents achieve & maintain excellence
Voice and Screen Recording
See and hear exactly how agents are interacting
Analytics and Data Feeds
Measure and evaluate performance at every level
IVR, Bots & Conversational AI
Design effective process flows or integrate with 3rd party providers
Customer Journey Tracking
Stored customer contact history, to aid routing and add context to conversations
