Team Building

Build relationships, improve communication and have some fun

About Sytel’s Developers’ Annual Team Building Jaunts

From time to time, we encourage non-computer-based activities to build relationships, to improve communication and to have some fun.

Browse through the galleries of their antics around Europe and see if you can spot a familiar face …

Sytel developers' retreat - Toulouse, France

Sytel developers’ retreat – Toulouse, France

October, 2019

Cooking for themselves in a huge farmhouse, the developers enjoyed zorbing, axe throwing, paintballing and queuing for the hot tub!

Pias de Baixo, Portugal

Sytel developers’ retreat – Pias de Baixo, Portugal

October, 2018

Rafting on the Minho River was the toughest challenge in this year’s developers’ retreat.

Malaga, Spain

Sytel developers’ retreat – Malaga, Spain

October, 2017

2017 saw the Sytel developers spend a few days of rest and relaxation in Spain.

Dogs at work

Sytel dogs at work

September, 2017

Our four legged friends can occasionally be seen accompanying their best friends to work.

Sytel developers' retreat - West Bay, Dorset

Sytel developers’ retreat – West Bay, Dorset

September, 2016

Picturesque Dorset was the location for the 2016 trip for the Sytel developers.

Sytel developers' retreat - L'Ardèche, France

Sytel developers’ retreat – L’Ardèche, France

September, 2015

Another water based theme for the Sytel developers’ 2015 trip. This time they took to canoes in L’Ardèche, France.

Sytel developers' retreat - Cornwall

Sytel developers’ retreat – Cornwall

September, 2014

In the first developer’s retreat, some of the Sytel team took over a cosy backpacker hostel in Porthtowan, Cornwall, for a weekend of sun, sea, sand, surf and seals(!)

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC), offering multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

  • Flexible Contact Center Platform

    Softdial Contact Center™ – tightly integrated modules, designed to deliver at scale

  • Contact Center as a Service (CCaaS)

    Partners can run a functionally rich and flexible contact center stack in the cloud

  • Blended Media Desktop

    Fully customisable, multi-channel, multi-session workspace

  • Work Anywhere

    Browser-based tools, no software installation required

  • Cloud Or On-Premise, Multi-Tenant

    Scalable, resilient, secure, proven

  • Customise, Localise, White Label

    Design all user interfaces to individual requirements

  • Integration Via APIs

    ‘Swap out’ components and integrate with 3rd party apps

  • World Class Development

    Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

  • All Media Types

    Voice, chat, email, social, etc – fully integrated and blended

  • Agent Multi-Tasking

    Work with multiple live contact sessions of any media type

  • Dynamic Media Blending

    Automated, ‘best available’ decisions to blend and balance work load across all media types

  • Predictive Dialing

    Best-of-breed performance under compliance

  • Intelligent Routing

    Smart rules and ‘best-available’ decisions to drive great customer service

  • Agent Scripts

    Help agents achieve and maintain excellence

  • Voice and Screen Recording

    See and hear exactly how agents are interacting

  • Analytics and Data Feeds

    Measure and evaluate performance at every level

  • IVR, Bots & Conversational AI

    Design effective automated flows or integrate with 3rd party providers

  • Customer Journey Tracking

    Stored customer contact history, to aid routing and add context to conversations

Modules

A complete suite of tools, with unique flexibility to extend and swap out modules to deliver a tailored contact center solution for any environment

  • Softdial One™

    Highly flexible unified web UI for agents, supervisors and administrators

  • Softdial Scripter™

    Create complex process flow scripts for agents, IVR, chatbots and other applications

  • Sytel AI Dialer™

    Best-of-breed predictive dialing under any compliance rules

  • Softdial Pathfinder™

    Precise routing rules for ‘best available’ connection

  • Softdial Media Server™

    Core telephony functions to manage all inbound/ outbound SIP calls

  • Softdial Reporter™ 5

    Fully customisable performance stats, charts and reports, across all channels

  • Softdial Publisher™

    Comprehensive data output to build your own reports

  • Softdial Recording Monitor™

    Audio and screen recording of agent activity to ensure the highest standards

  • Softdial Campaign Manager™

    Comprehensive configuration and control for outbound campaigns

  • Softdial Repository™

    Central storage and configuration of common resources

  • Sytel Global Compliance™

    Flexible ‘no contact’ rules to protect contact center and consumer

Markets

Performance and efficiency for a wide range of business applications

  • Customer Service

    Connect quickly to well equipped agents

  • Sales & Telemarketing

    Maximise agent productivity with best-of-breed predictive dialing

  • Healthcare

    Secure, highly-configurable multichannel communications for excellence in patient care

  • Market Research

    Best-of-breed predictive dialing with CATI integration

  • Collections

    Automated inbound/ outbound blending integrated with any debt management app