Press Releases

Highlighting the impact Sytel is having around the world

Our press releases and other news items below highlight the impact Sytel is having around the world.

As a white label and OEM supplier as well as a vendor in our own right, Sytel does not tell the world about every contract won. We do issue releases when we think circumstances warrant.

Sytel Announces Softdial Contact Center (SCC) Client on Salesforce AppExchange

Sytel Announces Softdial Contact Center (SCC) Client on Salesforce AppExchange

Sytel’s customers can now benefit from access to multi-session, multi-channel contact center functionality embedded within Salesforce. Read on

Sytel Releases Multi-Tenant, Multimedia and Fully Blended Contact Center Platform

Sytel Releases Multi-Tenant, Multimedia and Fully Blended Contact Center Platform

Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, ... Read on

Sytel Launches Global Compliance to Protect Consumers and Contact Centers

Sytel Launches Global Compliance to Protect Consumers and Contact Centers

Enables contact centers to manage consumer opt-outs and other no-contact rules across phone, email, SMS and all other media types Read on

A Working Contact Center in 48 Hours

A Working Contact Center in 48 Hours

“Can you get a 200 seat contact center up and working over the weekend?” The call came in late Friday night. “Sure” we said. Read on

Sytel’s Cloud Contact Center Enables Home Working

Sytel’s Cloud Contact Center Enables Home Working

Sytel is introducing a plan immediately to help contact centers enable their agents to work from home during the COVID-19 outbreak. Read on

Sytel And CloudControl Celebrate Outbound Achievements

Sytel And CloudControl Celebrate Outbound Achievements

At a special ceremony in Paris this week, the CEO of Sytel, Michael McKinlay, gave Fethi Madani, CEO of CloudControl France, the Sytel ... Read on

Sytel Enables Growth Of Kelly Services, Russia, With Hosted Contact Center Solution

Sytel Enables Growth Of Kelly Services, Russia, With Hosted Contact Center Solution

Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly’s growth plans in Russia. Kelly’s Read on

Afiniti And Sytel In New Partnership

Afiniti And Sytel In New Partnership

Sytel and Afiniti partner to bring world-leading AI products to the contact center to enhance agent performance and improve customer ... Read on

Sytel Partners With Flex In Brazil

Sytel Partners With Flex In Brazil

Flex, a Brazilian company offering BPO, services and relationship management solutions, has chosen Sytel as a provider of contact ... Read on

Announcing The Sytel AI Dialer

Announcing The Sytel AI Dialer

The Sytel AI Dialer takes its machine learning capabilities and hence the dialer performance to a new level. Read on

Inconcept Builds On Success From Equip Auto

Inconcept Builds On Success From Equip Auto

Inconcept’s software application, known as F1, has been fully integrated with Sytel’s Softdial Contact Center™ to deliver a more ... Read on

Sytel Exhibits At The ESOMAR Congress 2017 In Amsterdam

Sytel Exhibits At The ESOMAR Congress 2017 In Amsterdam

We had a great show at ESOMAR 2017. Read on

20 Years Of Responsible Dialing

20 Years Of Responsible Dialing

Two decades on and Neil Perring still benefits from Sytel's high performance dialer. Read on

Sytel Engages With Ofcom

Sytel Engages With Ofcom

Sytel responds to Ofcom regarding their December 2016 Policy Statement. Read on

TVG Adds Sytel To Its List Of Services

TVG Adds Sytel To Its List Of Services

Continued issues with existing contact center technology suppliers have driven TVG to look for an alternative solution. Read on

Sytel Attends CASRO Conference In Utah

Sytel Attends CASRO Conference In Utah

Sytel's VP Global Research and European Sales, attends the 41st Annual CASRO conference in Utah. Read on

Sytel Exhibits At The ESOMAR Congress 2016 In New Orleans

Sytel Exhibits At The ESOMAR Congress 2016 In New Orleans

The ESOMAR Congress in New Orleans was a great success. Read on

Confirmit And Sytel Signal Continued Evolution Of CATI

Confirmit And Sytel Signal Continued Evolution Of CATI

Confirmit and Sytel have partnered to deliver a series of new CATI features targeting the changing needs of Market Researchers using ... Read on

Sytel – Brexit Statement

Sytel – Brexit Statement

Sytel's statement about Brexit. Read on

inITova Simplifies Contact Centers For Market Research

inITova Simplifies Contact Centers For Market Research

Hosted solution uses Sytel software. Read on

Sytel At ESOMAR Congress 2015

Sytel At ESOMAR Congress 2015

Sytel attended the Esomar Congress Market Research event in Dublin, Sep 2015, meeting new suppliers and our CATI partners. Read on

Teclan Integrates Sytel’s SoftdialContact Center™ To Keep Costs Down

Teclan Integrates Sytel’s SoftdialContact Center™ To Keep Costs Down

Teclan uses Sytel's contact center software multimedia facilities as a key part of its cost reduction program. Read on

Sytel Celebrates 12 Years Of Success With The Quantrax Corporation In North America

Sytel Celebrates 12 Years Of Success With The Quantrax Corporation In North America

Successful relationship continues to provide compliance confidence. Read on

Interactive Accounting Service Live Within A Month

Interactive Accounting Service Live Within A Month

Interbuh trials Sytel software and installs fully automated sales cycle within a month. Read on

Fidobank Sees An Increase In Customer Satisfaction Using Sytel Software

Fidobank Sees An Increase In Customer Satisfaction Using Sytel Software

Installing Sytel's software allows Fidobank's customers to contact the right person first time. Read on

Sytel Announces Partnership With VanillaIP

Sytel Announces Partnership With VanillaIP

Sytel announces its partnership with leading UK cloud services provider VanillaIP. Read on

Sytel At CASRO Annual Conference 2014

Sytel At CASRO Annual Conference 2014

Sytel attended the CASRO 2014 Annual Conference in Sep/ Oct in Denver, Colorado. Read on

Sytel At Esomar Congress 2014

Sytel At Esomar Congress 2014

Sytel attended the Esomar Congress Market Research event in Nice, France, Sep 2014, meeting new suppliers and our CATI partners. Read on

Sytel Extends Global Interviewing For MRops

Sytel Extends Global Interviewing For MRops

Sytel has completed phase 1 of the installation of new communication infrastructure for MRops. Phase 1 provides connectivity for ... Read on

Sytel Samples Innovation At CASRO Tech Event

Sytel Samples Innovation At CASRO Tech Event

Sytel visited CASRO's Technology and Innovation Event in Chicago - the next stage in bringing Sytel's outstanding technology to the US ... Read on

Sytel Installs 1000th Call Center Agent Seat In Turkey

Sytel Installs 1000th Call Center Agent Seat In Turkey

Sytel Limited has announced the installation of their 1000th agent seat in Turkey, at T-Bilgi in Istanbul. Read on

Sytel Confirms Order For First Installation in Russia

Sytel Confirms Order For First Installation in Russia

Sytel Limited has announced their first order for an outbound dialer installation in Russia - a telemarketing center in the far east of Read on

Sytel Drives T-Bilgi Call Center With Blended Inbound, Outbound And Multimedia

Sytel Drives T-Bilgi Call Center With Blended Inbound, Outbound And Multimedia

Sytel Limited, has begun the installation of a complete call center system for T-Bilgi in Turkey, performed by Intelitel, Sytel’s ... Read on

Sytel Provides Technical Lead On Network AMD Working Party

Sytel Provides Technical Lead On Network AMD Working Party

Sytel Limited is providing the technical lead for a working party to improve the detection of answering machines (AMD) by automatic ... Read on

Confirmit Integrates Sytel Dialer To Enhance Contact Center Productivity

Confirmit Integrates Sytel Dialer To Enhance Contact Center Productivity

Confirmit announces the advanced integration of Sytel’s world-leading predictive dialer with the Confirmit Horizons CATI (Computer ... Read on

Sytel Adds Outbound Call Center Services To Nexogy Communications Offering

Sytel Adds Outbound Call Center Services To Nexogy Communications Offering

Sytel partners with Nexogy to add predictive dialing, scripting, reporting, multi-media Read on

Sytel Limited And GfK Group Complete Phase 2 Dialler Rollout

Sytel Limited And GfK Group Complete Phase 2 Dialler Rollout

Sytel today announced that GfK Group has finished the European phase of its worldwide rollout of the Sytel dialler software, totalling ... Read on

Sytel Predictive Dialer Improves Telemarketing Efficiency In SAP BCM7

Sytel Predictive Dialer Improves Telemarketing Efficiency In SAP BCM7

Sytel's predictive dialing software is now available as part of the SAP Business Communications Management software, version 7. Read on

Sytel Appoints Richard Compton In EMEA Expansion

Sytel Appoints Richard Compton In EMEA Expansion

Richard Compton comes to Sytel to take on sales for EMEA and market research. Read on

Bad Predictive Dialler Practices

Bad Predictive Dialler Practices

Sytel calls for an end to the widespread disregard in the UK for the Ofcom rules on predictive dialling. Read on

Sytel Dialer Enhances BroadSoft’s Call Center Solution

Sytel Dialer Enhances BroadSoft’s Call Center Solution

Sytel's predictive dialing and IVR components are now available to BroadSoft’s service provider customers as part of the BroadWorks® ... Read on

Sytel To Supply 150 Inbound Systems Across Brazil

Sytel To Supply 150 Inbound Systems Across Brazil

Sytel Limited expects to supply 150 inbound/ blended systems across Brazil by the end of 2012. Read on

Sytel CEO Named UK Contact Center Industry Champion

Sytel CEO Named UK Contact Center Industry Champion

Michael McKinlay has been named UK Industry Champion 2011 by ContactCenterWorld, for his work in promoting responsible automated ... Read on

Sytel In The Cloud Breaks 50% Revenue Threshold

Sytel In The Cloud Breaks 50% Revenue Threshold

Sytel Limited reports that revenue from its hosted call center solutions in the cloud now represents more than 50% of total revenues. Read on

Sytel Powers inContact Compliant Dialing Solution

Sytel Powers inContact Compliant Dialing Solution

In a first for the US market, the Sytel predictive dialing engine is now being marketed by inContact on a compliant basis. Read on

Sytel Integrates With IBM SPSS® Data Collection Phone Interviews

Sytel Integrates With IBM SPSS® Data Collection Phone Interviews

Sytel has completed Certification Testing with the IBM SPSS Research and Development team. Sytel Limited is the sole "software only" ... Read on

Sytel And Teclan Reach Throughout South America With Intelbras

Sytel And Teclan Reach Throughout South America With Intelbras

Intelbras, the leading South American manufacturer of telephone handsets and PABX hardware, have released Intelligence Contact Center™ ... Read on

Sytel Extends Through Central Europe With Wind Telecom

Sytel Extends Through Central Europe With Wind Telecom

Sytel Limited has signed a contract for Wind Telecom S.A. to become an integration partner in Poland and Central Europe. Read on

Sytel Appoints McGowan For Major North American Expansion

Sytel Appoints McGowan For Major North American Expansion

Sytel Limited today announced that Mike McGowan has been appointed as Vice President Sales - North America. Read on

Sytel Provides Solution To Ofcom Clampdown

Sytel Provides Solution To Ofcom Clampdown

Sytel Limited is launching an initiative to protect call centre operations from falling foul of Ofcom’s new proposals to increase fines Read on

Sytel Bucks The Trend, Posting 30% Growth In Revenue

Sytel Bucks The Trend, Posting 30% Growth In Revenue

Sytel Limited today announced substantial year-end growth, bucking the trend of the times. Read on

Sytel Demonstrates Hosted-Ready IP Services At UK Trade Shows

Sytel Demonstrates Hosted-Ready IP Services At UK Trade Shows

Sytel Limited demonstrated live IP-only inbound call sessions using SIP phones in its first appearance at two UK trade shows. Read on

Sytel Presents Public Sector Award

Sytel Presents Public Sector Award

Sytel Limited presented the Contact Centre of the Year Award at an awards dinner for the public sector in London, UK. Read on

Sytel Launches Instant Response IVR Product

Sytel Launches Instant Response IVR Product

With immediate effect Sytel is launching a product, Softdial Instant Response™, that allows call center customers to give immediate ... Read on

Sytel Appoints VP Sales For Latin America And Iberia

Sytel Appoints VP Sales For Latin America And Iberia

Sytel Limited is delighted to announce the appointment of Arturo Garciarubio as VP Sales for Latin America and Iberia. Read on

Sytel Appoints Development Manager, Marketing Manager

Sytel Appoints Development Manager, Marketing Manager

Sytel Limited is very pleased to announce the appointment of Tom Thompson as Development Manager, and Jamie Stewart as Marketing Manager. Read on

Sytel Appoints Sales Director

Sytel Appoints Sales Director

Sytel Limited is delighted to announce the appointment of Ken Brompton as Sales Director. Read on

Sytel Enjoys Success In Cannes

Sytel Enjoys Success In Cannes

Sytel Limited attended the first Contact Center Global Forum event held recently in Cannes, France. Read on

Sytel Limited Goes Truly Global

Sytel Limited Goes Truly Global

Sytel Limited continues to enjoy sustained growth and now has product recognition in more that 30 countries around the world. Read on

Sytel Helps Outbound Call Centers Move Out Of ‘Catch 22’

Sytel Helps Outbound Call Centers Move Out Of ‘Catch 22’

In the wake of Ofcom’s announcement of substantial fines for telemarketing companies, Sytel has decided to re-run its seminar series ... Read on

Sytel Calls On OFCOM To Uphold Its Dialer Guidelines

Sytel Calls On OFCOM To Uphold Its Dialer Guidelines

Sytel Limited has urged Ofcom to uphold its recent crackdown on the persistent practice of nuisance calling. Read on

Sytel Builds Strategic Relationship With Aculab™

Sytel Builds Strategic Relationship With Aculab™

Sytel Limited has signed a strategic agreement with Aculab™ to use its Prosody X high density media processing platforms... Read on

Sytel Rewrite The Support Rules

Sytel Rewrite The Support Rules

Sytel Limited has announced that it now offers a 24 hour, 365 day technical support package for customers who require round the clock ... Read on

Sytel Appoints Head Of International Advisory Board

Sytel Appoints Head Of International Advisory Board

Sytel Limited has appointed Tom Rocca as a Director on its International Advisory Board (IAB), tasked with advising call center ... Read on

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC), offering multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

  • Flexible Contact Center Platform

    Softdial Contact Center™ – tightly integrated modules, designed to deliver at scale

  • Contact Center as a Service (CCaaS)

    Partners can run a functionally rich and flexible contact center stack in the cloud

  • Blended Media Desktop

    Fully customisable, multi-channel, multi-session workspace

  • Work Anywhere

    Browser-based tools, no software installation required

  • Cloud Or On-Premise, Multi-Tenant

    Scalable, resilient, secure, proven

  • Customise, Localise, White Label

    Design all user interfaces to individual requirements

  • Integration Via APIs

    ‘Swap out’ components and integrate with 3rd party apps

  • World Class Development

    Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

  • All Media Types

    Voice, chat, email, social, etc – fully integrated and blended

  • Agent Multi-Tasking

    Work with multiple live contact sessions of any media type

  • Dynamic Workforce Management

    Automated, ‘best available’ decisions to manage agents & balance work load, across all media types

  • Predictive Dialing

    Best-of-breed performance under compliance

  • Optimised Inbound Routing

    Smart rules and ‘best-available’ decisions to drive great customer service

  • Agent Scripts

    Help agents achieve and maintain excellence

  • Voice and Screen Recording

    See and hear exactly how agents are interacting

  • Analytics and Data Feeds

    Measure and evaluate performance at every level

  • IVR, Bots & Conversational AI

    Design effective automated flows or integrate with 3rd party providers

  • Customer Journey Tracking

    Stored customer contact history, to aid routing and add context to conversations

Modules

A complete suite of tools, with unique flexibility to extend and swap out modules to deliver a tailored contact center solution for any environment

  • Softdial One™

    Highly flexible unified web UI for agents, supervisors and administrators

  • Softdial Scripter™

    Create complex process flow scripts for agents, IVR, chatbots and other applications

  • Sytel AI Dialer™

    Best-of-breed predictive dialer; maximum performance under any compliance rules

  • Softdial Pathfinder™

    Precise routing rules for ‘best available’ connection

  • Softdial Media Server™

    Core telephony functions to manage all inbound/ outbound SIP calls

  • Softdial Reporter™ 5

    Fully customisable performance stats, charts and reports, across all channels

  • Softdial Publisher™

    Comprehensive data output to build your own reports

  • Softdial Recording Monitor™

    Audio and screen recording of agent activity to ensure the highest standards

  • Softdial Campaign Manager™

    Comprehensive configuration and control for outbound campaigns

  • Softdial Repository™

    Central storage and configuration of common resources

  • Sytel Global Compliance™

    Flexible ‘no contact’ rules to protect contact center and consumer

Markets

Performance and efficiency for a wide range of business applications

  • Customer Service

    Connect quickly to well equipped agents

  • Sales & Telemarketing

    Maximise agent productivity with best-of-breed predictive dialing

  • Healthcare

    Secure, highly-configurable multichannel communications for excellence in patient care

  • Market Research

    Best-of-breed predictive dialing with CATI integration

  • Collections

    Automated inbound/ outbound blending integrated with any debt management app