Case Studies

Selected Sytel deployments from around the world

Our case studies are in-depth examples of Sytel deployments.

As a white label and OEM supplier as well as a vendor in our own right, Sytel does not tell the world about every contract won. We do produce case studies when we think circumstances warrant. See the case studies below to review the difference Sytel software can make.

Kantar (Global) – Fully Managed, Multi-Tenant CCaaS Solution

Kantar (Global) – Fully Managed, Multi-Tenant CCaaS Solution

Kantar streamlines its global market research centres with Sytel's cloud-based Softdial Contact Center™ (SCC) platform Read on

CloudControl (France) – Cloud Based Scripting for Maximum Agent Productivity

CloudControl (France) – Cloud Based Scripting for Maximum Agent Productivity

CloudControl adopt SCC for global contact centers managing over 100 campaigns daily Read on

BVA Group (France) – Ready-Made CATI/ Dialer Integration Drives Expansion

BVA Group (France) – Ready-Made CATI/ Dialer Integration Drives Expansion

BVA Group choose Sytel’s AI Dialer as the “best dialer solution” to integrate with new software only CATI platform. Read on

GDCC (US) – Cloud Hosted Deployment Driving Multiple CATI Platforms

GDCC (US) – Cloud Hosted Deployment Driving Multiple CATI Platforms

GDCC expands into the US to incorporate two existing contact centers, and replaces a premise-based predictive dialer with the Sytel ... Read on

Abt (US) – Cloud-Based Deployment Serving Multiple Sites

Abt (US) – Cloud-Based Deployment Serving Multiple Sites

Abt Associates took the decision to acquire a solution that gave them manageability, efficiency and performance by replacing their ... Read on

EMRS (Australia) – Cloud Deployment with CATI Integration

EMRS (Australia) – Cloud Deployment with CATI Integration

Australian market research company, EMRS, uses Sytel's Cloud Contact Center solution which enables agents based in the UK to take part ... Read on

Kelly Services (Russia) – Multi-Tenant Cloud Deployment with Inbound/ Outbound Blending

Kelly Services (Russia) – Multi-Tenant Cloud Deployment with Inbound/ Outbound Blending

Kelly required a new hosted contact center solution for multiple sites across Russia. Each site needed to be isolated and operating as ... Read on

GfK (Global) – Central Deployment with Local Breakout

GfK (Global) – Central Deployment with Local Breakout

Interoperability between the Sytel core and the local in-country Media Server is achieved via very light, low-impact control traffic. Read on

Interact (UK) – Maximum Predictive Dialler Productivity under Ofcom Regulations

Interact (UK) – Maximum Predictive Dialler Productivity under Ofcom Regulations

Delivering performance under Ofcom's outbound policy can be challenging. Using the Sytel AI Dialer Interact has a competitive ... Read on

Nielsen – Maximum Predictive Dialer Productivity under US Compliance

Nielsen – Maximum Predictive Dialer Productivity under US Compliance

Nielsen chose Sytel's predictive dialer knowing it would maximize productivity whilst maintaining compliance with US legislation. Read on

MRops (Global) – Centralized Deployment Integrating Multiple CATI Platforms

MRops (Global) – Centralized Deployment Integrating Multiple CATI Platforms

Sytel proposed a design for MROPS' contact center software infrastructure allowing them to further expand the business in Toledo, ... Read on

Callus/ Comdata (Turkey) – Hosted Contact Center Solution Across Multiple Sites

Callus/ Comdata (Turkey) – Hosted Contact Center Solution Across Multiple Sites

Callus is the fourth largest operator in the contact center services outsourcing market in Turkey. Sytel's integration partner in ... Read on

CBHV (US) – Full Contact Center Integration with Collections Platform

CBHV (US) – Full Contact Center Integration with Collections Platform

Collection Bureau of the Hudson Valley, Inc (CBHV) is a 3rd party collection and debt recovery agency based in Newburgh, New York. ... Read on

GDCC (Netherlands) – Central Deployment Driving Multiple CATI Platforms

GDCC (Netherlands) – Central Deployment Driving Multiple CATI Platforms

With over 170 agents, GDCC are one of the largest fully independent CATI fieldwork companies in Europe. And they are busy, operating ... Read on

GDV (Australia) – Integration into 3rd Party Solution

GDV (Australia) – Integration into 3rd Party Solution

GDV turned to Lake Corporation Pty, an Australian owned supplier of value added multimedia solutions for contact center providers. At ... Read on

Infinity CCS (UK) – Integration with Third-Party System

Infinity CCS (UK) – Integration with Third-Party System

Sytel were invited to join Infinity Contact Centre Software Limited, the IT development arm of the Teleperformance Group and a ... Read on

Quantrax (US) –  Collections Platform Integration

Quantrax (US) – Collections Platform Integration

Quantrax Corporation is a US based technology company that has pioneered the development of intelligent software for the collections ... Read on