Our case studies are in-depth examples of Sytel deployments.
As a white label and OEM supplier as well as a vendor in our own right, Sytel does not tell the world about every contract won. We do produce case studies when we think circumstances warrant. See the case studies below to review the difference Sytel software can make.
Kantar (Global) – Fully Managed, Multi-Tenant CCaaS Solution
Kantar streamlines its global market research centres with Sytel's cloud-based Softdial Contact Center™ (SCC) platform Read on
CloudControl (France) – Cloud Based Scripting for Maximum Agent Productivity
CloudControl adopt SCC for global contact centers managing over 100 campaigns daily Read on
BVA Group (France) – Ready-Made CATI/ Dialer Integration Drives Expansion
BVA Group choose Sytel’s AI Dialer as the “best dialer solution” to integrate with new software only CATI platform. Read on
GDCC (US) – Cloud Hosted Deployment Driving Multiple CATI Platforms
GDCC expands into the US to incorporate two existing contact centers, and replaces a premise-based predictive dialer with the Sytel ... Read on
Abt (US) – Cloud-Based Deployment Serving Multiple Sites
Abt Associates took the decision to acquire a solution that gave them manageability, efficiency and performance by replacing their ... Read on
EMRS (Australia) – Cloud Deployment with CATI Integration
Australian market research company, EMRS, uses Sytel's Cloud Contact Center solution which enables agents based in the UK to take part ... Read on
Kelly Services (Russia) – Multi-Tenant Cloud Deployment with Inbound/ Outbound Blending
Kelly required a new hosted contact center solution for multiple sites across Russia. Each site needed to be isolated and operating as ... Read on
GfK (Global) – Central Deployment with Local Breakout
Interoperability between the Sytel core and the local in-country Media Server is achieved via very light, low-impact control traffic. Read on
Interact (UK) – Maximum Predictive Dialler Productivity under Ofcom Regulations
Delivering performance under Ofcom's outbound policy can be challenging. Using the Sytel AI Dialer Interact has a competitive ... Read on
Nielsen – Maximum Predictive Dialer Productivity under US Compliance
Nielsen chose Sytel's predictive dialer knowing it would maximize productivity whilst maintaining compliance with US legislation. Read on
MRops (Global) – Centralized Deployment Integrating Multiple CATI Platforms
Sytel proposed a design for MROPS' contact center software infrastructure allowing them to further expand the business in Toledo, ... Read on
Callus/ Comdata (Turkey) – Hosted Contact Center Solution Across Multiple Sites
Callus is the fourth largest operator in the contact center services outsourcing market in Turkey. Sytel's integration partner in ... Read on
CBHV (US) – Full Contact Center Integration with Collections Platform
Collection Bureau of the Hudson Valley, Inc (CBHV) is a 3rd party collection and debt recovery agency based in Newburgh, New York. ... Read on
GDCC (Netherlands) – Central Deployment Driving Multiple CATI Platforms
With over 170 agents, GDCC are one of the largest fully independent CATI fieldwork companies in Europe. And they are busy, operating ... Read on
GDV (Australia) – Integration into 3rd Party Solution
GDV turned to Lake Corporation Pty, an Australian owned supplier of value added multimedia solutions for contact center providers. At ... Read on
Infinity CCS (UK) – Integration with Third-Party System
Sytel were invited to join Infinity Contact Centre Software Limited, the IT development arm of the Teleperformance Group and a ... Read on
Quantrax (US) – Collections Platform Integration
Quantrax Corporation is a US based technology company that has pioneered the development of intelligent software for the collections ... Read on