Our case studies are in-depth examples of Sytel deployments.
As a white label and OEM supplier as well as a vendor in our own right, Sytel does not tell the world about every contract won. We do produce case studies when we think circumstances warrant. See the case studies below to review the difference Sytel software can make.
GDCC (US) – Cloud Hosted Deployment Driving Multiple CATI Platforms
GDCC expands into the US to incorporate two existing contact centers, and replaces a premise-based predictive dialer with the Sytel ... Read on
Abt (US) – Cloud-Based Deployment Serving Multiple Sites
Abt Associates took the decision to acquire a solution that gave them manageability, efficiency and performance by replacing their ... Read on
Peixe Urbano (Brazil) – In-Call IVR for PCI Compliant Payments
Peixe Urbano uses Softdial Scripter™ to build Interactive Voice Response (IVR) solutions to increase productivity of agents and be PCI ... Read on
EMRS (Australia) – Cloud Deployment with CATI Integration
Australian market research company, EMRS, uses Sytel's Cloud Contact Center solution which enables agents based in the UK to take part ... Read on
Kelly Services (Russia) – Multi-Tenant Cloud Deployment with Inbound/ Outbound Blending
Kelly required a new hosted contact center solution for multiple sites across Russia. Each site needed to be isolated and operating as ... Read on
IFF Research (UK) – Cloud-based Deployment for Work-at-Home Interviewing
IFF Research were primarily looking for a cost-effective way to scale up, adding interviewers quickly for specific projects, and scale ... Read on
Intelbras (Brazil) – IVR Feeding Intelligent Inbound Routing
Sytel's Interactive Voice Response (IVR) phone system allow Intelbras to significantly grow their call center business. Read on
GfK (Global) – Central Deployment with Local Breakout
Interoperability between the Sytel core and the local in-country Media Server is achieved via very light, low-impact control traffic. Read on
Interact (UK) – Maximum Predictive Dialler Productivity under Ofcom Regulations
Delivering performance under Ofcom's outbound policy can be challenging. Using the Sytel AI Dialer Interact has a competitive advantage Read on
Polishop (Brazil) – In-Call IVR for PCI Compliant Payments
Utilizing SCC to meet Polishop’s different needs has enabled them to increase their operations without increasing their agent head count. Read on
Genius PPT (UK) – Full Service Hosted CCaaS
Genius PPT needed software that is fully compliant with Ofcom regulations, can be deployed in the cloud, is highly scalable and quick ... Read on
Nielsen (US) – Maximum Predictive Dialer Productivity under US Compliance
Nielsen chose Sytel's predictive dialer knowing it would maximize productivity whilst maintaining compliance with US legislation. Read on
Oi Telecom (Brazil) – Outbound IVR to Handle Automatic Subscriptions
Oi Telecom utilise outbound IVR and full automation to allow customers to subscribe to new services without human intervention. Read on
MRops (Global) – Centralized Deployment Integrating Multiple CATI Platforms
Sytel proposed a design for MROPS' contact center software infrastructure allowing them to further expand the business in Toledo, ... Read on
Callus/ Comdata (Turkey) – Hosted Contact Center Solution Across Multiple Sites
Callus is the fourth largest operator in the contact center services outsourcing market in Turkey. Sytel's integration partner in ... Read on
Perdial (UK) – Full Service Hosted CCaaS
Perdial Limited is one of the UK’s leading providers of hosted contact centre services. Perdial wanted to leverage the growing ... Read on
CBHV (US) – Full Contact Center Integration with Collections Platform
Collection Bureau of the Hudson Valley, Inc (CBHV) is a 3rd party collection and debt recovery agency based in Newburgh, New York. ... Read on
GDCC (Netherlands) – Central Deployment Driving Multiple CATI Platforms
With over 170 agents, GDCC are one of the largest fully independent CATI fieldwork companies in Europe. And they are busy, operating ... Read on
Avance (UK) – Hosted CCaaS with CRM integration
Avance Group, a leading UK CRM outsourcer, recently had a complete relook at their systems and came to Sytel with a long list of ... Read on
Webhelp SNT (Netherlands) – Hosted Deployment Serving Multiple Sites
Webhelp SNT turned to UK based Sytel Limited in partnership with Dutch based TietoEnator to deliver a contact center solution. Read on
PCM (Poland) – Full-Service Contact Center Deployment
PCM is one of the largest direct marketing and communications companies in Poland, specialising in outsourced customer acquisition and ... Read on
GDV (Australia) – Integration into 3rd Party Solution
GDV turned to Lake Corporation Pty, an Australian owned supplier of value added multimedia solutions for contact center providers. At ... Read on
Infinity CCS (UK) – Integration with Third-Party System
Sytel were invited to join Infinity Contact Centre Software Limited, the IT development arm of the Teleperformance Group and a ... Read on
Park Group (UK) – Predictive Dialler with Integrated Agent Scripts
Park Group called in Sytel to install a predictive dialler at short notice to help them expand their business and re-establish consumer Read on
Provider (Brazil) – Outstanding Performance under Compliance
Brazil’s strong domestic market has produced more in-house contact center agent positions that anywhere else in Latin America. Provider Read on
Quantrax (US) – Collections Platform Integration
Quantrax Corporation is a US based technology company that has pioneered the development of intelligent software for the collections ... Read on