Our case studies are in-depth examples of Sytel deployments.
As a white label and OEM supplier as well as a vendor in our own right, Sytel does not tell the world about every contract won. We do produce case studies when we think circumstances warrant. See the case studies below to review the difference Sytel software can make.
GDCC Expands into US with Sytel
GDCC expands into the US to incorporate two existing contact centers, and replaces a premise-based predictive dialer with the Sytel ... Read on
Abt Associates Deploys Sytel Calling Solution
Abt Associates took the decision to acquire a solution that gave them manageability, efficiency and performance by replacing their ... Read on
Peixe Urbano Increases Productivity
Peixe Urbano uses Softdial Scripter™ to build IVR flows to increase productivity of agents and be PCI compliant. Read on
Sytel Delivers a Cloud Contact Center Solution to EMRS
Australian market research company, EMRS, uses Sytel's Cloud Contact Center solution which enables agents based in the UK to take part ... Read on
Intelbras Uses Softdial Scripter in AI Mode
Sytel's AI drivers allow Intelbras to significantly grow their business. Read on
Sytel AI Dialer Delivers 30% Talk Time Increase For Interact
Delivering performance under Ofcom's outbound policy can be challenging. Using the Sytel AI Dialer Interact has a competitive advantage Read on
Sytel IVR Provides PCI Compliance for Polishop
Utilizing SCC to meet Polishop’s different needs has enabled them to increase their operations without increasing their agent head count. Read on
Sytel Enables Genius To Deliver A World Class Outbound Solution
Genius PPT needed software that is fully compliant, can be deployed in the cloud, is highly scalable and quick to get up and running. Read on
Sytel Delivers Improved Efficiency For Nielsen
Nielsen chose Sytel's dialer knowing it would maximize productivity whilst maintaining compliance with US legislation. Read on
Oi Telecom Scale Up Using Outbound IVR
Oi Telecom utilise outbound IVR and full automation to allow customers to subscribe to new services without human intervention. Read on
Sytel Extends Global Executive Interviewing For MRops
Sytel proposed a design for MROPS' contact center software infrastructure allowing them to further expand the business in Toledo, ... Read on
Sytel Provides Hosted Multi-Site Predictive Dialing For Callus (Comdata)
Callus is the fourth largest operator in the contact center services outsourcing market in Turkey. Sytel's integration partner in ... Read on
Sytel Drives Hosted Expansion For Perdial
Perdial Limited is one of the UK’s leading providers of hosted contact centre services. Perdial wanted to leverage the growing ... Read on
Collection Bureau Of The Hudson Valley, Inc. Ramps Up The Collection Rate
Collection Bureau of the Hudson Valley, Inc (CBHV) is a 3rd party collection and debt recovery agency based in Newburgh, New York. ... Read on
Sytel Drives Simultaneous CATI Systems For GDCC
With over 170 agents, GDCC are one of the largest fully independent CATI fieldwork companies in Europe. And they are busy, operating ... Read on
A Coming Of Age For Hosted Systems In The Enterprise
Avance Group, a leading UK CRM outsourcer, recently had a complete relook at their systems and came to Sytel with a long list of ... Read on
Sytel And TietoEnator Boost SNT Call Rates
SNT turned to UK based Sytel Limited in partnership with Dutch based TietoEnator to deliver a predictive dialing solution. Read on
PCM Slashes Wasted Agent Time With The Sytel Solution
PCM is one of the largest direct marketing and communications companies in Poland, specializing in outsourced customer acquisition and ... Read on
Sytel’s Dialer Makes Light Work For Australian Charity
GDV turned to Lake Corporation Pty, an Australian owned supplier of value added multimedia solutions for contact center providers. At ... Read on
Sytel Dialer Delivers Outstanding Performance For Infinity
Sytel were invited to join Infinity Contact Centre Software Limited, the IT development arm of the Teleperformance Group and a ... Read on
Sytel Enables Park Group To Win Market Share
Park Group called in Sytel to install a dialer at short notice to help them expand their business and re-establish consumer confidence ... Read on
Sytel Enjoys Continued Success in Brazil
Brazil’s strong domestic market has produced more in-house contact center agent positions that anywhere else in Latin America. Provider Read on
Sytel Helps Solve Debt Problem
Quantrax Corporation is a US based technology company that has pioneered the development of intelligent software for the collections ... Read on