Uniquely Flexible Cloud Contact Center Software

Dynamic Workforce Management

CCaaS for Subscribers

Global service​, with no upfront costs

Contact Center as a Service (CCaaS) - Partners

Platform for Partners

Build your own CCaaS business​

CCaaS for Enterprise

Platform for Enterprise

All-in-one, high performance system​

Tell Me About Sytel

World leaders in contact center software development for over 25 years

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Pure R&D Software House

Delivering high performance, contact center software innovation since 1997​

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Solutions for CCaaS Subscribers, Partners & Enterprise

Subscribe to Sytel CCaaS services, deploy as a CCaaS platform to service to your own customers, or as a platform to power your own contact center​

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50,000+ Users In 50+ Countries

Serviced by global reseller network

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A Billion Minutes a Month

Now handled by Sytel and partner installations around the world

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Continuous Innovation & Development

Our world class development team create the best experience for both agents & customers

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Friendly, Approachable, Supportive

We value ongoing, personal customer relationships

Tell Me About Sytel Software

Introducing Softdial Contact Center™ (SCC)

Supercharge your customer interactions with Softdial Contact Center™ (SCC), our flagship suite of uniquely flexible cloud contact center software modules.

SCC is currently driving 50,000+ users in 50+ countries, and is available:

Read on to explore what makes SCC stand out from other contact center software solutions.

Questions? Request a demo? Just talk to us.

Cloud Contact Center Software - man looking at mobile phone

Tell Me About The Benefits

… for Subscribers

Subscription service

with no upfront investment

Free trial, charging to suit you

by agent seat or by minutes used

High performance at scale

with no restriction, no compromise

Cloud-native by design

the result of 10 years of R&D
Softdial Cloud

Managed by Sytel

We designed it, so we can optimise it to suit you

Fast, efficient setup

support by Sytel experts 24/ 7/ 365

Worldwide service

from Houston to Hanover to Hanoi

Hosted on AWS

proven, secure, reliable, composable

Integrations to suit you

Bring your own CRM, speech provider, carrier
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Extra help when you want it

with professional services from Sytel

… for CCaaS Partners

Provide CCaaS to multiple tenants

with a single system hosted in the cloud

Low cost per tenant, high margins

be competitive, differentiate and add value while remaining independent

Proven on all major cloud providers

including Amazon AWS and Microsoft Azure

Best-in-class resource footprint

requiring minimal processing power and memory

Integrate with any 3rd party applications/ services

via comprehensive, mature and robust APIs

Composable - custom fit to any environment

Integrate and swap out components using SCC’s API set, as used by our own software

Add cloud capacity instantly

and scale back as required, paying only for what you use

Deploy new tenants in minutes

on the fly, with no down time, managed from a single interface

Customise, localise, white label

to fit any business needs

Tailor all user interfaces

to create a custom localised, branded desktop environment for each tenant

… for Enterprise

Increase customer satisfaction

providing fast, efficient service across all media channels

Connect customer to the most appropriate agent

with the right skills, the right tools and access to all data and contact history

Maximise agent performance

with best-of-breed, fully compliant predictive dialing

Keep agents busy

with multiple live sessions of any media channel, switching easily between them

Maximise contact center productivity

with automatic ‘best-available’ decisions for routing, dialing, agent blending and workload balancing

Free up supervisors

to concentrate on managing agents, not technology

Design efficient work flows for agents, IVR and bots

in minutes with no specialist skills
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From the simple to the complex

built in the visual drag-and-drop designer using the extensive component library

Check performance at a glance

with charts, targets, KPIs and reports across all media channels

Feed data to external databases

for building custom reports to suit your business, in standard analytics tools

What People are Saying About Sytel

CCAAS PARTNERS & SUBSCRIBERS OF SYTEL’S CLOUD CONTACT CENTER SOFTWARE

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Sytel has a solid contact center solution and with their open architecture and ease of customisation, Sytel should be seriously considered by organisations wanting a bespoke solution tailored specifically to their needs.

Nerys Corfield, Director, Injection Consulting Ltd.

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Sytel is the quiet power behind much activity in the contact center industry. Most of our customers don’t even know they are running Sytel’s cloud contact center software as they only see our brand.

Softdial Contact Center is a great platform for us as partners to work with. It offers a complete solution for strong multi-media session management, with unique blending capabilities and extensive options for integrations and customisations.

We have complete confidence in Sytel’s development which is always at the forefront of the industry.

Director, Sytel White Label Partner

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Sytel’s automated blending enables the effective balancing of all our inbound and outbound traffic. It allows us to adapt quickly to business needs, managing our resources in the most cost-effective way, and getting the best value from our agents’ time.

Yury Efrosinin, Kelly Operations Director

Some Of Our Partners and Customers

Latest Posts

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Browse through our blogs, press releases and case studies

CCaaS for Enterprise – Is it Time to Jump?

CCaaS for Enterprise – Is it Time to Jump?

The Enterprise ACD as a Cloud Service: Facing the Challenge

The Enterprise ACD as a Cloud Service: Facing the Challenge

Is Your CCaaS Platform Architecture Fit for Purpose?

Is Your CCaaS Platform Architecture Fit for Purpose?

Moving to Cloud-Based CCaaS – 5 Must-Haves

Moving to Cloud-Based CCaaS – 5 Must-Haves

4 Persistent CX Fails and How to Fix Them

4 Persistent CX Fails and How to Fix Them

Kantar (Global) – Fully Managed, Multi-Tenant CCaaS Solution

Kantar (Global) – Fully Managed, Multi-Tenant CCaaS Solution

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC) - multimedia, multichannel, fully blended cloud contact center solutions.

Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.

All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

Flexible Contact Center Platform

Softdial Contact Center™ - tightly integrated modules, designed to deliver at scale

  • Contact Center as a Service (CCaaS)

    CCaaS for subscribers - global service​, with no upfront costs

  • Contact Center Platform – CCaaS Partners

    Build your own CCaaS business using the power and flexibility of Sytel software

  • Contact Center Platform – Enterprise

    High performance platform to drive contact center productivity – cloud, on-premise or hybrid

Blended Media Desktop

Fully customisable, multi-channel, multi-session workspace

Work Anywhere

Browser-based tools, no software installation required

Customise, Localise, White Label

Design all user interfaces to individual requirements

Integration via APIs

‘Swap out’ components and integrate with 3rd party apps

World Class Development

Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

All Media Channels

Voice, chat, email, social, etc - fully integrated and blended

Agent Multi-Tasking

Work with multiple live contact sessions of any media channel

Dynamic Workforce Management

Automated, ‘best available’ decisions to manage agents and balance work load, across all media channels

Predictive Dialing

Best-of-breed performance under compliance

Optimised Inbound Routing

Smart rules and 'best-available' decisions to drive great customer service

Agent Scripts

Help agents achieve and maintain excellence

Voice and Screen Recording

See and hear exactly how agents are interacting

Analytics and Data Feeds

Measure and evaluate performance at every level

IVR, Bots & Conversational AI

Design effective automated flows or integrate with 3rd party providers

Customer Journey Tracking

Stored customer contact history, to aid routing and add context to conversations

Modules

Drive operational efficiency, increase customer satisfaction & improve agent performance

Softdial One™

Highly flexible unified web UI for agents, supervisors and administrators

Softdial Scripter™

Create complex process flow scripts for agents, IVR, chatbots and other applications

Sytel AI Dialer™

Maximum predictive dialing performance, under any compliance rules

Softdial Pathfinder™

Precise routing rules for ‘best available’ connection

Softdial Media Server™

Core telephony functions to manage all inbound/outbound SIP calls

Softdial Reporter™ 5

Fully customisable performance stats, charts and reports, across all channels

Softdial Publisher™

Comprehensive data output to build your own reports

Softdial Recording Monitor™

Audio and screen recording of agent activity to ensure the highest standards

Softdial Campaign Manager™

Automation to optimise any outreach strategy

Softdial Repository™

Central storage and configuration of common resources

Sytel Global Compliance™

Flexible ‘no contact’ rules to protect contact center and consumer

Solutions

Performance and efficiency for a wide range of business applications

By Business Type

Enterprise

A full featured contact center software solution, designed for optimum performance at scale

Small/ Medium Business

Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves

By Industry

Customer Service

Connect quickly to well equipped agents

Market Research

Best-of-breed predictive dialing with CATI integration

Collections

Automated inbound/ outbound blending integrated with any debt management app

Sales & Telemarketing

Maximise agent productivity with best-of-breed predictive dialing

Healthcare

Secure, highly-configurable multichannel communications for excellence in patient care