Contact Center as a Service (CCaaS)
We take care of the software, so you can take care of business.
- RSubscription-based, no upfront costs
- RService anywhere, global coverage
- REasy to set up, quick to get started
- RMaximum automation, best use of resources
An enterprise-grade CCaaS subscription service in the cloud
What is Softdial Cloud™ Contact Center as a Service (CCaaS)?
Softdial Cloud™ delivers cloud-native Contact Center as a Service (CCaaS) for SMBs and enterprise, enabling digital transformation at your own pace, with no upfront investment.
Softdial Cloud™ is available out-of-the-box, and can be further tailored to precise business needs, integrating easily with any 3rd party product and scaling to 10,000+ agents on demand. Charging is by agent seat or by minutes used, to suit your business model.
Keep costs low and customer satisfaction high
What Makes Softdial Cloud™ Different?
Softdial Cloud™ automatically manages the agent workload across all media channels and all customer service and outreach functions, so that agents are as productive as possible, and customers get the first-class service they deserve.
Why sign up for Softdial Cloud™?
Managed by the experts
Direct from vendor
Softdial Cloud™ is managed and supported directly by Sytel, the manufacturer. Setup is fast and efficient, and day-to-day operation is supported by experts 24/ 7/ 365.
Premium service everywhere
Access Softdial Cloud™ wherever you are, via points of presence throughout North America, Europe and APAC. Hosted on AWS, security, reliability and interoperability are guaranteed.
Best use of agent time
More engagement, less waste
Softdial Cloud™ optimises efficiency, delivering the best possible use of agent time. By balancing and blending inbound and outbound workloads, agents are moved automatically to protect your SLAs whenever required.
Improved CX and FCR
Enhanced customer experience
Connect customers quickly, on whichever channel they prefer, to the agent/ queue best equipped to help them first time, with intelligent cloud routing. Let Softdial Cloud™ choose the best agent according to their experience, knowledge and skills.
More talking, less waiting
Automated for ultimate efficiency
Keep agents busy with live conversations, using automated outreach strategies to minimise idle time. Let the dialer do the work while supervisors focus on agent improvement.
Instant scaling whenever you need
In-tune with your business
Respond quickly to peaks in demand or changing business priorities, adding 10 agents or 1000 as required, and releasing them instantly when demand allows.
Support agents to work at home, or remotely, with just a laptop, headset and internet connection. No software to install, no configuration at their end. Just log in and start working.
IVR and chatbots
No-code automated services
Automated response options, designed by your non-technical staff, reserve your agents for high value, complex work by handling easier tasks automatically. Use them to keep customers engaged while they wait, or channel customers to the most suitable agent. A custom design service is available from Sytel.
All the integrations you need
Highly versatile configuration
Integrate with any preferred or contracted 3rd party applications and services. Bring your own carrier, or use our carrier partner with the costs included in our billing. Use our Text-to-Speech engine or hook up easily to your preferred speech services.