Softdial Cloud - CCaaS Subscription logo

Contact Center as a Service (CCaaS)

We take care of the software, so you can take care of business.

  • RSubscription-based, no upfront costs
  • RService anywhere, global coverage
  • REasy to set up, quick to get started
  • RMaximum automation, best use of resources
Softdial Cloud for CCaaS Subscribers - women on phone

An enterprise-grade CCaaS subscription service in the cloud

What is Softdial Cloud™ Contact Center as a Service (CCaaS)?

Softdial Cloud™ delivers cloud-native Contact Center as a Service (CCaaS) for SMBs and enterprise, enabling digital transformation at your own pace, with no upfront investment.

Softdial Cloud™ is available out-of-the-box, and can be further tailored to precise business needs, integrating easily with any 3rd party product and scaling to 10,000+ agents on demand. Charging is by agent seat or by minutes used, to suit your business model.

Keep costs low and customer satisfaction high

What Makes Softdial Cloud™ Different?

Softdial Cloud™ automatically manages the agent workload across all media channels and all customer service and outreach functions, so that agents are as productive as possible, and customers get the first-class service they deserve.

Why sign up for Softdial Cloud™?

Softdial Cloud

Managed by the experts

Direct from vendor

Softdial Cloud™ is managed and supported directly by Sytel, the manufacturer. Setup is fast and efficient, and day-to-day operation is supported by experts 24/ 7/ 365.

Softdial Cloud

Proven track record

Technology you can rely on

Sytel has been developing and delivering contact center software since 1994. Our record is extensive, supplying enterprises, BPOs and delivery partners of all sizes across the globe. Ask us for references in your market.

Softdial Cloud

Cloud performance at scale

Native cloud architecture

The result of 10 years of R&D, Softdial Cloud™ is cloud-native, performing at scale with no restriction and no compromise.

Softdial Cloud

Premium service everywhere

Global reach

Access Softdial Cloud™ wherever you are, via points of presence throughout North America, Europe and APAC. Hosted on AWS, security, reliability and interoperability are guaranteed.

Softdial Cloud

Best use of agent time

More engagement, less waste

Softdial Cloud™ optimises efficiency, delivering the best possible use of agent time. By balancing and blending inbound and outbound workloads, agents are moved automatically to protect your SLAs whenever required.

Softdial Cloud

Improved CX and FCR

Enhanced customer experience

Connect customers quickly, on whichever channel they prefer, to the agent/ queue best equipped to help them first time, with intelligent cloud routing. Let Softdial Cloud™ choose the best agent according to their experience, knowledge and skills.

Softdial Cloud

More talking, less waiting

Automated for ultimate efficiency

Keep agents busy with live conversations, using automated outreach strategies to minimise idle time. Let the dialer do the work while supervisors focus on agent improvement.

Softdial Cloud

Best use of agent capacity

Single screen omnichannel dashboard

Agents achieve more by assisting several customers at once, by email, SMS, messaging, etc, without having to switch between apps.

Softdial Cloud

Instant scaling whenever you need

In-tune with your business

Respond quickly to peaks in demand or changing business priorities, adding 10 agents or 1000 as required, and releasing them instantly when demand allows.

Softdial Cloud

Work-at-home agents

Log-in anywhere

Support agents to work at home, or remotely, with just a laptop, headset and internet connection. No software to install, no configuration at their end. Just log in and start working.

Softdial Cloud

IVR and chatbots

No-code automated services

Automated response options, designed by your non-technical staff, reserve your agents for high value, complex work by handling easier tasks automatically. Use them to keep customers engaged while they wait, or channel customers to the most suitable agent. A custom design service is available from Sytel.

Softdial Cloud

All the integrations you need

Highly versatile configuration

Integrate with any preferred or contracted 3rd party applications and services. Bring your own carrier, or use our carrier partner with the costs included in our billing. Use our Text-to-Speech engine or hook up easily to your preferred speech services.

Get up and running in days, with the CCaaS that’s tailored to your business:

To discuss how we can meet your unique needs, or for a demo of Softdial Cloud™ in action:

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC) - multimedia, multichannel, fully blended cloud contact center solutions.

Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.

All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

Flexible Contact Center Software

Softdial Contact Center™ - rich functionality, all-in-one, designed to deliver at scale
  • Contact Center as a Service (CCaaS)

    CCaaS for subscribers - global service​, with no upfront costs

  • Contact Center Platform – CCaaS Partners

    Build your own CCaaS business using the power and flexibility of Sytel software

  • Contact Center Platform – Enterprise

    High performance platform to drive contact center productivity – cloud, on-premise or hybrid

Blended Media Desktop

Fully customisable, multi-channel, multi-session workspace

Work Anywhere

Browser-based tools, no software installation required

Customise, Localise, White Label

Design all user interfaces to individual requirements

Integration via APIs

‘Swap out’ components and integrate with 3rd party apps

World Class Development

Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

All Media Channels

Voice, chat, email, social, etc - fully integrated and blended

Agent Multi-Tasking

Work with multiple live contact sessions of any media channel

Dynamic Workforce Management

Automated, ‘best available’ decisions to manage agents and balance work load, across all media channels

Predictive Dialing

Best-of-breed performance under compliance

Optimised Inbound Routing

Smart rules and 'best-available' decisions to drive great customer service

Agent Scripts

Help agents achieve and maintain excellence

Voice and Screen Recording

See and hear exactly how agents are interacting

Analytics and Data Feeds

Measure and evaluate performance at every level

IVR, Bots & Conversational AI

Design effective automated flows or integrate with 3rd party providers

Customer Journey Tracking

Stored customer contact history, to aid routing and add context to conversations

Modules

Drive operational efficiency, increase customer satisfaction & improve agent performance

Softdial One™

Highly flexible unified web UI for agents, supervisors and administrators

Softdial Scripter™

Create complex process flow scripts for agents, IVR, chatbots and other applications

Sytel AI Dialer™

Maximum predictive dialing performance, under any compliance rules

Softdial Pathfinder™

Precise routing rules for ‘best available’ connection

Softdial Media Server™

Core telephony functions to manage all inbound/outbound SIP calls

Softdial Reporter™ 5

Fully customisable performance stats, charts and reports, across all channels

Softdial Publisher™

Comprehensive data output to build your own reports

Softdial Recording Monitor™

Audio and screen recording of agent activity to ensure the highest standards

Softdial Campaign Manager™

Automation to optimise any outreach strategy

Softdial Repository™

Central storage and configuration of common resources

Sytel Global Compliance™

Flexible ‘no contact’ rules to protect contact center and consumer

Solutions

Performance and efficiency for a wide range of business applications

By Business Type

Enterprise

A full featured contact center software solution, designed for optimum performance at scale

Small/ Medium Business

Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves

By Industry

Customer Service

Connect quickly to well equipped agents

Market Research

Best-of-breed predictive dialing with CATI integration

Collections

Automated inbound/ outbound blending integrated with any debt management app

Sales & Telemarketing

Maximise agent productivity with best-of-breed predictive dialing

Healthcare

Secure, highly-configurable multichannel communications for excellence in patient care