The emergence of cloud players in speech recognition, notably Google and Amazon, brings about new applications for speech in the contact center.
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Sytel Limited develops and supplies Softdial Contact Center® (SCC) - multimedia, multichannel, fully blended cloud contact center solutions.
Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.
All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.
CCaaS for subscribers - global service, with no upfront costs
Build your own CCaaS business using the power and flexibility of Sytel software
High performance platform to drive contact center productivity – cloud, on-premise or hybrid
Fully customisable, multi-channel, multi-session workspace
Browser-based tools, no software installation required
Design all user interfaces to individual requirements
‘Swap out’ components and integrate with 3rd party apps
Continuous evolution pushing technical boundaries
Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.
Voice, chat, email, social, etc - fully integrated and blended
Work with multiple live contact sessions of any media channel
Best-of-breed performance under compliance
Smart rules and 'best-available' decisions to drive great customer service
Help agents achieve and maintain excellence
See and hear exactly how agents are interacting
Measure and evaluate performance at every level
Design effective automated flows or integrate with 3rd party providers
Stored customer contact history, to aid routing and add context to conversations
Drive operational efficiency, increase customer satisfaction & improve agent performance
Highly flexible unified web UI for agents, supervisors and administrators
Create complex process flow scripts for agents, IVR, chatbots and other applications
Maximum predictive dialing performance, under any compliance rules
Precise routing rules for ‘best available’ connection
Core telephony functions to manage all inbound/outbound SIP calls
Fully customisable performance stats, charts and reports, across all channels
Comprehensive data output to build your own reports
Audio and screen recording of agent activity to ensure the highest standards
Automation to optimise any outreach strategy
Central storage and configuration of common resources
Flexible ‘no contact’ rules to protect contact center and consumer
Performance and efficiency for a wide range of business applications
A full featured contact center software solution, designed for optimum performance at scale
Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves
Connect quickly to well equipped agents
Best-of-breed predictive dialing with CATI integration
Automated inbound/ outbound blending integrated with any debt management app
Secure, highly-configurable multichannel communications for excellence in patient care
