In the US, predictive dialing (of a sort) has made a comeback for calling cell phones. But will the regulator, the Federal Trade Commission (FCC), go along with this?
Sytel considers how existing legislation on nuisance calls might evolve to serve today's markets, and details a predictive dialing 'best practice' strategy for Sytel's US customers.
Most predictive vendors have an uneasy relationship with issues of compliance and performance. In this 'potted history', we explore these issues.
Did you ever hear the story about predictive gain? Hands up, please, those who know what it means.
How many senior managers, responsible for their contact centre operations, actually know what their predictive dialer is doing?
The UK petrol crisis is pretty much an exact parallel with the predictive dialer pacing problem. Are you a game theorist, a modeller or a pragmatist?
In today’s complicated multimedia and multisession landscape, the execution of your outreach strategy needs an intelligent, automated approach.
The age of the bot and conversational AI brings new challenges in terms of how contact centers engage with potential customers. Here's a sneak preview of an exciting new development.
At a special ceremony in Paris this week, the CEO of Sytel, Michael McKinlay, gave Fethi Madani, CEO of CloudControl France, the Sytel Outbound Platinum Award, celebrating 15 years of outbound excellence in CloudControl's operations.
Many users are still buying predictive dialers without looking under the cover. If you really care about getting the best performance out of your predictive dialer, you must know your predictive gain!
The Sytel AI Dialer takes its machine learning capabilities and hence the dialer performance to a new level.
Two decades on and Neil Perring still benefits from Sytel's high performance dialer.