“The FCC appears to believe that predictive dialers have matured to the point that regulation is no longer needed. That assumption doesn’t reflect reality."
Dialer deregulation, calling identity and how to manage in difficult times.
Recent trends show some market players increasingly using cancel dials and silent calls to boost productivity—practices that Ofcom has rightly ruled out on the grounds of consumer harm.
The dialing rules in the Telephone Consumer Protection Act (TCPA) have created a two-tier market for calls to non-consenting numbers, largely due to regulatory ambiguity and the mistaken focus on system capability over real-world use.
Sytel responds to Ofcom regarding their December 2016 Policy Statement.
Sytel Limited is providing the technical lead for a working party to improve the detection of answering machines (AMD) by automatic (predictive) dialers.
Sytel calls for an end to the widespread disregard in the UK for the Ofcom rules on predictive dialling.
Michael McKinlay has been named UK Industry Champion 2011 by ContactCenterWorld, for his work in promoting responsible automated dialing practices.
Sytel Limited is launching an initiative to protect call centre operations from falling foul of Ofcom’s new proposals to increase fines for non-compliance with its outbound dialling rules to £2million.
In the wake of Ofcom’s announcement of substantial fines for telemarketing companies, Sytel has decided to re-run its seminar series for call centre managers.
Sytel Limited has urged Ofcom to uphold its recent crackdown on the persistent practice of nuisance calling.
Sytel Limited has appointed Tom Rocca as a Director on its International Advisory Board (IAB), tasked with advising call center organisations on best practices for dialers.
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