Regulation

Sytel Calls on FCC to Modernize TCPA Dialing Rules

The dialing rules in the Telephone Consumer Protection Act (TCPA) have created a two-tier market for calls to non-consenting numbers, largely due to regulatory ambiguity and the mistaken focus on system capability over real-world use.

Sytel Engages With Ofcom

Sytel responds to Ofcom regarding their December 2016 Policy Statement.

Bad Predictive Dialler Practices

Sytel calls for an end to the widespread disregard in the UK for the Ofcom rules on predictive dialling.

Sytel Provides Solution To Ofcom Clampdown

Sytel Limited is launching an initiative to protect call centre operations from falling foul of Ofcom’s new proposals to increase fines for non-compliance with its outbound dialling rules to £2million.

Sytel Appoints Head Of International Advisory Board

Sytel Limited has appointed Tom Rocca as a Director on its International Advisory Board (IAB), tasked with advising call center organisations on best practices for dialers.
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