SIP

Making SIP Your Standard

So SIP is now mainstream. What of the claims about increased flexibility and lower costs? Well, in many cases it has been a no-brainer, but not for everyone.

SIP – The Challenge Of Voice Delay

This blog looks at the causes of delay in calls that travel fully or partially over SIP networks, and what can be done to minimise it.

SIP – The Challenge Of Voice Break-Up

Voice communication is still a large part of a contact center’s business. To maintain quality, how do you give voice traffic VIP status throughout the network?

Fine-Tuning Your SIP Infrastructure

Sytel has considerable experience in configuring SIP services for a range of markets. Based on this, here are 3 potential issues that can seriously degrade the quality of your service.

5 Signposts On The Road To VoIP

Taking the plunge from TDM to IP can be a daunting prospect. Here are 5 often overlooked signposts to save a lot of headache and back-tracking further along.

Mapping A Migration To IP

No call center in the world wants to be left out of the multimedia IP revolution. This blog maps a viable and graceful migration path for contact centers heading toward IP.

VoIP – Hosted AND Premise-Based?

If current trends are anything to go by, premise-based installations are losing favour and we are headed for hosted and cloud-based nirvana. But do current trends provide a reliable forecast?