Inconcept Builds On Success From Equip Auto

March, 2018

Inconcept’s software application, known as F1, has been fully integrated with Sytel’s Softdial Contact Center™ to deliver a more personalised service to hundreds of garages.

Inconcept, the French company specializing in software for the distribution of automotive parts, is building on the success following their exhibition at Equip Auto 2017.

Inconcept’s software application, known as F1, has been fully integrated with Sytel’s Softdial Contact Center™ application to provide a platform for automotive parts distributors to deliver a more personalised service to the hundreds of garages they supply.

Photo: Isabelle Milesi (L) and Laure Boublil (R) at Equip Auto 2017

Isabelle Milesi (L) and Laure Boublil (R) at Equip Auto 2017
  • A customer from a local garage can call a single number and, using CLI recognition, the integrated system will deliver the call to the same agent at the same distributor every time, thereby building customer loyalty.
  • The agent has immediate access to the customer’s details and history so there is never any need for the customer to repeat their information.
  • When the customer places their order for an automobile part, F1 automatically suggests the preferred manufacturer and distributor saving the agent time as they no longer have to investigate and source the information themselves.
  • Once the order is placed F1 automatically carries out various elements of the process including the invoicing, shipment details and updating the customer details accordingly.

“We are delighted to have integrated Sytel into our management solution and to bring this highly anticipated service to our customers. This application allows them to offer a level of service equivalent to a local service, while pooling different skills by concentrating their teams on the same contact center platform”, says Laure Boublil, CEO of Inconcept.

Michael McKinlay, CEO of Sytel commented “Inconcept has incorporated Sytel’s software into their solution to provide their customers with an excellent service. We look forward to seeing their business go from strength to strength.”

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC), offering multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

  • Flexible Contact Center Platform

    Softdial Contact Center™ – tightly integrated modules, designed to deliver at scale

  • Blended Media Desktop

    Fully customisable, multi-channel, multi-session workspace

  • Work Anywhere

    Browser-based tools, no software installation required

  • Cloud Or On-Premise, Multi-Tenant

    Scalable, resilient, secure, proven

  • Customise, Localise, White Label

    Design all user interfaces to individual requirements

  • Integration Via APIs

    ‘Swap out’ components and integrate with 3rd party apps

  • World Class Development

    Continuous evolution pushing technical boundaries


Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

  • All Media Types

    Voice, chat, email, social, etc – fully integrated and blended

  • Agent Multi-Tasking

    Work with multiple live contact sessions of any media type

  • Dynamic Media Blending

    Automated, ‘best available’ decisions to blend and balance work load across all media types

  • Predictive Dialing

    Best-of-breed performance under compliance

  • Intelligent Routing

    Smart rules and ‘best-available’ decisions to drive great customer service

  • Agent Scripts

    Help agents achieve and maintain excellence

  • Voice and Screen Recording

    See and hear exactly how agents are interacting

  • Analytics and Data Feeds

    Measure and evaluate performance at every level

  • IVR, Bots & Conversational AI

    Design effective automated flows or integrate with 3rd party providers

  • Customer Journey Tracking

    Stored customer contact history, to aid routing and add context to conversations


A complete suite of tools, with unique flexibility to extend and swap out modules to deliver a tailored contact center solution for any environment

  • Softdial One™

    Highly flexible unified web UI for agents, supervisors and administrators

  • Softdial Scripter™

    Create complex process flow scripts for agents, IVR, chatbots and other applications

  • Sytel AI Dialer™

    Best-of-breed predictive dialing under any compliance rules

  • Softdial Pathfinder™

    Precise routing rules for ‘best available’ connection

  • Softdial Media Server™

    Core telephony functions to manage all inbound/ outbound SIP calls

  • Softdial Reporter™ 5

    Fully customisable performance stats, charts and reports, across all channels

  • Softdial Publisher™

    Comprehensive data output to build your own reports

  • Softdial Recording Monitor™

    Audio and screen recording of agent activity to ensure the highest standards

  • Softdial Campaign Manager™

    Comprehensive configuration and control for outbound campaigns

  • Softdial Repository™

    Central storage and configuration of common resources

  • Sytel Global Compliance™

    Flexible ‘no contact’ rules to protect contact center and consumer


Performance and efficiency for a wide range of business applications

  • Customer Service

    Connect quickly to well equipped agents

  • Sales & Telemarketing

    Maximise agent productivity with best-of-breed predictive dialing

  • Healthcare

    Secure, highly-configurable multichannel communications for excellence in patient care

  • Market Research

    Best-of-breed predictive dialing with CATI integration

  • Collections

    Automated inbound/ outbound blending integrated with any debt management app