Interbuh, a Ukranian interactive accounting service, installed Sytel’s Softdial Contact Center™ (SCC) and built a fully automated sales cycle within a month. This was driven by Sunflower, Sytel’s partner based in Kiev. They provided the hosted service to Interbuh in February 2015 for a trial. It then took less than a month for Interbuh to decide to proceed and the Sytel service was launched in to commercial operation at the start of March.
Interbuh provides a comprehensive set of online services for its clients. When a client interacts online and an outbound call is triggered, those that result in a sale automatically generate an invoice. “The speed with which we became operational was very impressive. Using the SCC solution with our SaaS model has not only significantly reduced the cost of our corporate telephony, but has hugely increased the effectiveness of our agents” said Alexandr Antsyparovich, CEO of Interbuh. “Furthermore, we are also seeing a growth in the number of subscribers. We now plan to expand our number of agents, increase our incoming IVR services and create multiple related campaigns serving a variety of projects.”
Igor Semeniuk, President of Sunflower added, “Interbuh is an excellent example of a company that has ambitious plans and is keen to act on them. We look forward to supporting them as they expand.”
“This is another great example of one of Sytel’s partners providing a turnkey hosted service in a short time period” said Michael McKinlay, CEO of Sytel. “Plus, the ease of scaling the service makes it the perfect option for Interbuh.”
Sytel Limited software solutions connect and manage calls and media sessions, without boundary. Our solutions for cloud contact center providers, premise-based contact centers, carriers and enterprises deliver high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony, email, SMS, chat and other media types in over 50 countries. Sytel’s toolsets deliver advanced capabilities to subscribers via the web, including scripting of call processing, real-time reporting and configurable dashboards.
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