Global contact centre software manufacturer, Sytel Ltd announces its partnership with leading UK cloud services provider VanillaIP.
VanillaIP, a provider of Broadsoft’s Hosted PBX and unified communications to the UK channel, has added Sytel’s unique predictive dialer and IVR software to enhance their hosted offering.
Clients already using this dialer service include Arvato Financial Services, one of the UK’s leading providers of credit management and debt recovery services. This reflects the Sytel dialer’s success in the collections market.
Sytel’s dialer outperforms all other dialers under the Ofcom rules on silent calls. Fines are high for those that flout the rules, which state; no more than 3% of live calls per campaign (i.e. across call centers) or per call center (i.e. across campaigns) over a 24 hour period are permitted. The majority of predictive dialers perform poorly, when constrained by the Ofcom compliance rules, and struggle to deliver anything better than a progressive dialer. Sytel’s fundamental design is different and is the only known dialer that delivers a significant performance improvement under the rules.
“We are very proud of our partnership with VanillaIP, who have built an excellent reputation and are trusted by their customers”, says Michael McKinlay, CEO of Sytel. “Sytel is hands down, the best predictive dialer available on the market today. It’s the only known dialer to truly deliver excellent performance under Ofcom’s ‘silent call’ rules.”
David Dadds, CEO of DRD says; “Adding the Sytel dialer to our portfolio has allowed us to open up valuable opportunities in the contact center market. For our Resellers this opens up newer, high value opportunities in a market that previously, they might not have been active in. The unique performance benefit Sytel delivers as well as the strength of the software in hosting gives us a significant competitive advantage.”
About Sytel
Sytel Limited software solutions connect and manage calls and media sessions, without boundary. Our solutions for cloud contact center providers, premise-based contact centers, carriers and enterprises deliver high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony, email, SMS, chat and other media channels in over 50 countries. Sytel’s toolsets deliver advanced capabilities to subscribers via the web, including scripting of call processing, real-time reporting and configurable dashboards.
For further information on Sytel:
Tel: +44 1296 381 200
Email: sales@sytel.com
Web: www.sytel.com
About VanillaIP
VanillaIP is a leading provider of Cloud UC solutions to the UK channel. Our unique balance of innovative services, managed billing and simplified deployment can help you win customers quickly and keep them long term. Our Uboss portal combines services from leading cloud vendors including BroadSoft, Microsoft, Sytel and Yealink into a unified solution that resellers can bundle into their own bespoke packages – all under their own brand.
For further information on VanillaIP:
Web: www.vanillaip.com
