Sytel Appoints Development Manager, Marketing Manager

December, 2007

Sytel Limited is very pleased to announce the appointment of Tom Thompson as Development Manager, and Jamie Stewart as Marketing Manager.

Sytel Limited, a leading supplier of contact center and enterprise solutions, is very pleased to announce two major new appointments.

The first is that of Tom Thompson as Development Manager, based at its UK office in Aylesbury, Buckinghamshire. Tom has extensive experience as a designer and developer of contact center systems and solutions for world wide deployment gained with companies such as Mitel and Invade International.

Commenting on his appointment, Michael McKinlay, Managing Director at Sytel said; “We are delighted to welcome Tom to the team. His appointment heralds an exciting period of growth and investment in our already substantial R&D department. Tom will oversee the expansion and continual updating of our worldclass product line, and our building of innovation from the ground up.”

And the second is that of Jamie Stewart as marketing manager, based at its UK office in Aylesbury, Buckinghamshire. Jamie combines deep knowledge of the Sytel product range with a flair for promotion and marketing gained in the entertainment field.

Mr. McKinlay commented; “We are delighted to appoint Jamie to his new position. Now that Sytel is a full-service supplier not just to the contact center industry but to the enterprise market, Jamie has the job of articulating to a very diverse audience the power and the flexibility of the solutions we can offer. His challenge is not just to make the ‘marketing speak’ intelligible but to help users to really understand what solutions we have for their particular requirements. We still 2 remain a development company that is very much focused on user’s needs, but we are excited about the opportunity this gives to spread our messages more widely and engage with a wider audience to discuss what we can do for them.”

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC), offering multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

  • Flexible Contact Center Platform

    Softdial Contact Center™ - tightly integrated modules, designed to deliver at scale

  • Contact Center as a Service (CCaaS)

    Partners can run a functionally rich and flexible contact center stack in the cloud

  • Blended Media Desktop

    Fully customisable, multi-channel, multi-session workspace

  • Work Anywhere

    Browser-based tools, no software installation required

  • Cloud Or On-Premise, Multi-Tenant

    Scalable, resilient, secure, proven

  • Customise, Localise, White Label

    Design all user interfaces to individual requirements

  • Integration Via APIs

    'Swap out' components and integrate with 3rd party apps

  • World Class Development

    Continuous evolution pushing technical boundaries


Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

  • All Media Types

    Voice, chat, email, social, etc - fully integrated and blended

  • Agent Multi-Tasking

    Work with multiple live contact sessions of any media type
  • Dynamic Workforce Management

    Automated, ‘best available’ decisions to manage agents & balance work load, across all media types

  • Predictive Dialing

    Best-of-breed performance under compliance

  • Optimised Inbound Routing

    Smart rules and 'best-available' decisions to drive great customer service

  • Agent Scripts

    Help agents achieve and maintain excellence

  • Voice and Screen Recording

    See and hear exactly how agents are interacting

  • Analytics and Data Feeds

    Measure and evaluate performance at every level

  • IVR, Bots & Conversational AI

    Design effective automated flows or integrate with 3rd party providers

  • Customer Journey Tracking

    Stored customer contact history, to aid routing and add context to conversations


A complete suite of tools, with unique flexibility to extend and swap out modules to deliver a tailored contact center solution for any environment
  • Softdial One™

    Highly flexible unified web UI for agents, supervisors and administrators
  • Softdial Scripter™

    Create complex process flow scripts for agents, IVR, chatbots and other applications

  • Sytel AI Dialer™

    Best-of-breed predictive dialer; maximum performance under any compliance rules

  • Softdial Pathfinder™

    Precise routing rules for 'best available' connection
  • Softdial Media Server™

    Core telephony functions to manage all inbound/ outbound SIP calls

  • Softdial Reporter™ 5

    Fully customisable performance stats, charts and reports, across all channels

  • Softdial Publisher™

    Comprehensive data output to build your own reports

  • Softdial Recording Monitor™

    Audio and screen recording of agent activity to ensure the highest standards
  • Softdial Campaign Manager™

    Automation to optimise any outreach strategy
  • Softdial Repository™

    Central storage and configuration of common resources
  • Sytel Global Compliance™

    Flexible 'no contact' rules to protect contact center and consumer


Performance and efficiency for a wide range of business applications

  • Customer Service

    Connect quickly to well equipped agents

  • Sales & Telemarketing

    Maximise agent productivity with best-of-breed predictive dialing

  • Healthcare

    Secure, highly-configurable multichannel communications for excellence in patient care

  • Market Research

    Best-of-breed predictive dialing with CATI integration

  • Collections

    Automated inbound/ outbound blending integrated with any debt management app