Global contact centre software manufacturer, Sytel Ltd and Quantrax Corporation Inc, the receivables management expert based in Maryland U.S.A, are proudly celebrating a successful working relationship lasting twelve years.
Key to their success has been a joint approach to helping debt collectors responsibly overcome the challenges experienced when dealing with an increasingly weighty compliance load; whilst achieving excellent performance.
Quantrax Corporation has enjoyed a successful 25-year track record building knowledge-based collection systems for the Accounts Receivables Management industry. Quantrax’s state-of-the-art collection software, Receiveables Management Expert (RMEx), is widely used by; collection agencies, law firms, hospitals, auto finance and student loans companies, utilities, banking or anyone that manages their own receivables.
Quantrax’s Receivables Management Expert (RMEx) takes full advantage of Sytel’s integrated software to deliver the most advanced dialer platform the industry has to offer and RMEx navigates the complex compliance rules. The outcome is accurate call management enabling users to enjoy maximised productivity whilst staying clear of compliance issues.
Sytel’s unique design complements RMEx well. It’s easily possible for Sytel to deliver better performance with a 3% abandon rate compared to other collections dialers which run in excess of 20%. The benefits are clear; excellent performance whilst wasting fewer footprint calls (as abandoned calls) and reduced customer harassment. Simply stated, it is different, and better.
Ranjan Dharmaraja, CEO of Quantrax Corporation Inc. says; “Sytel proactively takes a leadership role regarding compliance regulations which provides us with full confidence in their services. With Sytel and RMEx, Quantrax provides our customers with complete confidence in our compliance capabilities.”
Michael McKinlay, CEO of Sytel says; “Quantrax have taken a lead, managing the increasingly challenging compliance rules thoroughly and with great responsibility. Sytel complements this approach. We have a unique dialer that can deliver high performance at a fraction of the abandonment rate other dialers are forced to produce. This reduces the volume of footprint calls wasted through abandons etc. Reducing a high volume of silent calls also helps avoid consumer harassment. As calling conditions continue to become more difficult for collections organisations, our combined responsible approach delivers excellent performance.”
Sytel Limited software solutions connect and manage calls and media sessions, without boundary. Our solutions for cloud contact center providers, premise-based contact centers, carriers and enterprises deliver high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony, email, SMS, chat and other media channels in over 50 countries. Sytel’s toolsets deliver advanced capabilities to subscribers via the web, including scripting of call processing, real-time reporting and configurable dashboards.
For further information on Sytel:
Tel: +44 1296 381 200
What We Offer
Sytel Limited develops and supplies Softdial Contact Center® (SCC) – multimedia, multichannel, fully blended cloud contact center solutions.
Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.
All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.
Flexible Contact Center Software
Softdial Contact Center™ – rich functionality, all-in-one, designed to deliver at scale
Contact Center as a Service (CCaaS)
CCaaS for subscribers – global service, with no upfront costs
Contact Center Platform – CCaaS Partners
Build your own CCaaS business using the power and flexibility of Sytel software
Contact Center Platform – Enterprise
High performance platform to drive contact center productivity – cloud, on-premise or hybrid
Blended Media Desktop
Fully customisable, multi-channel, multi-session workspace
Browser-based tools, no software installation required
Customise, Localise, White Label
Design all user interfaces to individual requirements
Integration via APIs
‘Swap out’ components and integrate with 3rd party apps
World Class Development
Continuous evolution pushing technical boundaries
Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.
All Media Channels
Voice, chat, email, social, etc – fully integrated and blended
Work with multiple live contact sessions of any media channel
Dynamic Workforce Management
Optimise agent usage and balance workloads in real-time without human intervention, across all media channels
Best-of-breed performance under compliance
Optimised Inbound Routing
Smart rules and ‘best-available’ decisions to drive great customer service
Help agents achieve and maintain excellence
Voice and Screen Recording
See and hear exactly how agents are interacting
Analytics and Data Feeds
Measure and evaluate performance at every level
IVR, Bots & Conversational AI
Design effective automated flows or integrate with 3rd party providers
Customer Journey Tracking
Stored customer contact history, to aid routing and add context to conversations
Drive operational efficiency, increase customer satisfaction & improve agent performance
Highly flexible unified web UI for agents, supervisors and administrators
Create complex process flow scripts for agents, IVR, chatbots and other applications
Sytel AI Dialer™
Maximum predictive dialing performance, under any compliance rules
Precise routing rules for ‘best available’ connection
Softdial Media Server™
Core telephony functions to manage all inbound/outbound SIP calls
Softdial Reporter™ 5
Fully customisable performance stats, charts and reports, across all channels
Comprehensive data output to build your own reports
Softdial Recording Monitor™
Audio and screen recording of agent activity to ensure the highest standards
Softdial Campaign Manager™
Automation to optimise any outreach strategy
Central storage and configuration of common resources
Sytel Global Compliance™
Flexible ‘no contact’ rules to protect contact center and consumer
Performance and efficiency for a wide range of business applications
By Business Type
A full featured contact center software solution, designed for optimum performance at scale
Small/ Medium Business
Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves
Connect quickly to well equipped agents
Best-of-breed predictive dialing with CATI integration
Automated inbound/ outbound blending integrated with any debt management app
Sales & Telemarketing
Maximise agent productivity with best-of-breed predictive dialing
Secure, highly-configurable multichannel communications for excellence in patient care