Sytel Celebrates 12 Years Of Success With The Quantrax Corporation In North America

April, 2015

Successful relationship continues to provide compliance confidence.

Global contact centre software manufacturer, Sytel Ltd and Quantrax Corporation Inc, the receivables management expert based in Maryland U.S.A, are proudly celebrating a successful working relationship lasting twelve years.

Key to their success has been a joint approach to helping debt collectors responsibly overcome the challenges experienced when dealing with an increasingly weighty compliance load; whilst achieving excellent performance.

Quantrax Corporation has enjoyed a successful 25-year track record building knowledge-based collection systems for the Accounts Receivables Management industry. Quantrax’s state-of-the-art collection software, Receiveables Management Expert (RMEx), is widely used by; collection agencies, law firms, hospitals, auto finance and student loans companies, utilities, banking or anyone that manages their own receivables.

Quantrax’s Receivables Management Expert (RMEx) takes full advantage of Sytel’s integrated software to deliver the most advanced dialer platform the industry has to offer and RMEx navigates the complex compliance rules. The outcome is accurate call management enabling users to enjoy maximised productivity whilst staying clear of compliance issues.

Sytel’s unique design complements RMEx well. It’s easily possible for Sytel to deliver better performance with a 3% abandon rate compared to other collections dialers which run in excess of 20%. The benefits are clear; excellent performance whilst wasting fewer footprint calls (as abandoned calls) and reduced customer harassment. Simply stated, it is different, and better.

Ranjan Dharmaraja, CEO of Quantrax Corporation Inc. says; “Sytel proactively takes a leadership role regarding compliance regulations which provides us with full confidence in their services. With Sytel and RMEx, Quantrax provides our customers with complete confidence in our compliance capabilities.”

Michael McKinlay, CEO of Sytel says; “Quantrax have taken a lead, managing the increasingly challenging compliance rules thoroughly and with great responsibility. Sytel complements this approach. We have a unique dialer that can deliver high performance at a fraction of the abandonment rate other dialers are forced to produce. This reduces the volume of footprint calls wasted through abandons etc. Reducing a high volume of silent calls also helps avoid consumer harassment. As calling conditions continue to become more difficult for collections organisations, our combined responsible approach delivers excellent performance.”

About Sytel

Sytel Limited software solutions connect and manage calls and media sessions, without boundary. Our solutions for cloud contact center providers, premise-based contact centers, carriers and enterprises deliver high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony, email, SMS, chat and other media types in over 50 countries. Sytel’s toolsets deliver advanced capabilities to subscribers via the web, including scripting of call processing, real-time reporting and configurable dashboards.

For further information on Sytel:
Tel: +44 1296 381 200

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC), offering multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

  • Flexible Contact Center Platform

    Softdial Contact Center™ – tightly integrated modules, designed to deliver at scale

  • Blended Media Desktop

    Fully customisable, multi-channel, multi-session workspace

  • Work Anywhere

    Browser-based tools, no software installation required

  • Cloud Or On-Premise, Multi-Tenant

    Scalable, resilient, secure, proven

  • Customise, Localise, White Label

    Design all user interfaces to individual requirements

  • Integration Via APIs

    ‘Swap out’ components and integrate with 3rd party apps

  • World Class Development

    Continuous evolution pushing technical boundaries


Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

  • All Media Types

    Voice, chat, email, social, etc – fully integrated and blended

  • Agent Multi-Tasking

    Work with multiple live contact sessions of any media type

  • Dynamic Media Blending

    Automated, ‘best available’ decisions to blend and balance work load across all media types

  • Predictive Dialing

    Best-of-breed performance under compliance

  • Intelligent Routing

    Smart rules and ‘best-available’ decisions to drive great customer service

  • Agent Scripts

    Help agents achieve and maintain excellence

  • Voice and Screen Recording

    See and hear exactly how agents are interacting

  • Analytics and Data Feeds

    Measure and evaluate performance at every level

  • IVR, Bots & Conversational AI

    Design effective automated flows or integrate with 3rd party providers

  • Customer Journey Tracking

    Stored customer contact history, to aid routing and add context to conversations


A complete suite of tools, with unique flexibility to extend and swap out modules to deliver a tailored contact center solution for any environment

  • Softdial One™

    Highly flexible unified web UI for agents, supervisors and administrators

  • Softdial Scripter™

    Create complex process flow scripts for agents, IVR, chatbots and other applications

  • Sytel AI Dialer™

    Best-of-breed predictive dialing under any compliance rules

  • Softdial Pathfinder™

    Precise routing rules for ‘best available’ connection

  • Softdial Media Server™

    Core telephony functions to manage all inbound/ outbound SIP calls

  • Softdial Reporter™ 5

    Fully customisable performance stats, charts and reports, across all channels

  • Softdial Publisher™

    Comprehensive data output to build your own reports

  • Softdial Recording Monitor™

    Audio and screen recording of agent activity to ensure the highest standards

  • Softdial Campaign Manager™

    Comprehensive configuration and control for outbound campaigns

  • Softdial Repository™

    Central storage and configuration of common resources

  • Sytel Global Compliance™

    Flexible ‘no contact’ rules to protect contact center and consumer


Performance and efficiency for a wide range of business applications

  • Customer Service

    Connect quickly to well equipped agents

  • Sales & Telemarketing

    Maximise agent productivity with best-of-breed predictive dialing

  • Healthcare

    Secure, highly-configurable multichannel communications for excellence in patient care

  • Market Research

    Best-of-breed predictive dialing with CATI integration

  • Collections

    Automated inbound/ outbound blending integrated with any debt management app