Sytel Celebrates 12 Years Of Success With The Quantrax Corporation In North America

April, 2015

Successful relationship continues to provide compliance confidence.

Global contact centre software manufacturer, Sytel Ltd and Quantrax Corporation Inc, the receivables management expert based in Maryland U.S.A, are proudly celebrating a successful working relationship lasting twelve years.

Key to their success has been a joint approach to helping debt collectors responsibly overcome the challenges experienced when dealing with an increasingly weighty compliance load; whilst achieving excellent performance.

Quantrax Corporation has enjoyed a successful 25-year track record building knowledge-based collection systems for the Accounts Receivables Management industry. Quantrax’s state-of-the-art collection software, Receiveables Management Expert (RMEx), is widely used by; collection agencies, law firms, hospitals, auto finance and student loans companies, utilities, banking or anyone that manages their own receivables.

Quantrax’s Receivables Management Expert (RMEx) takes full advantage of Sytel’s integrated software to deliver the most advanced dialer platform the industry has to offer and RMEx navigates the complex compliance rules. The outcome is accurate call management enabling users to enjoy maximised productivity whilst staying clear of compliance issues.

Sytel’s unique design complements RMEx well. It’s easily possible for Sytel to deliver better performance with a 3% abandon rate compared to other collections dialers which run in excess of 20%. The benefits are clear; excellent performance whilst wasting fewer footprint calls (as abandoned calls) and reduced customer harassment. Simply stated, it is different, and better.

Ranjan Dharmaraja, CEO of Quantrax Corporation Inc. says; “Sytel proactively takes a leadership role regarding compliance regulations which provides us with full confidence in their services. With Sytel and RMEx, Quantrax provides our customers with complete confidence in our compliance capabilities.”

Michael McKinlay, CEO of Sytel says; “Quantrax have taken a lead, managing the increasingly challenging compliance rules thoroughly and with great responsibility. Sytel complements this approach. We have a unique dialer that can deliver high performance at a fraction of the abandonment rate other dialers are forced to produce. This reduces the volume of footprint calls wasted through abandons etc. Reducing a high volume of silent calls also helps avoid consumer harassment. As calling conditions continue to become more difficult for collections organisations, our combined responsible approach delivers excellent performance.”

About Sytel

Sytel Limited software solutions connect and manage calls and media sessions, without boundary. Our solutions for cloud contact center providers, premise-based contact centers, carriers and enterprises deliver high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony, email, SMS, chat and other media channels in over 50 countries. Sytel’s toolsets deliver advanced capabilities to subscribers via the web, including scripting of call processing, real-time reporting and configurable dashboards.

For further information on Sytel:
Tel: +44 1296 381 200
Email: sales@sytel.com
Web: www.sytel.com

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC) - multimedia, multichannel, fully blended cloud contact center solutions.

Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.

All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

Flexible Contact Center Platform

Softdial Contact Center™ - tightly integrated modules, designed to deliver at scale

  • Contact Center as a Service (CCaaS)

    CCaaS for subscribers - global service​, with no upfront costs

  • Contact Center Platform – CCaaS Partners

    Build your own CCaaS business using the power and flexibility of Sytel software

  • Contact Center Platform – Enterprise

    High performance platform to drive contact center productivity – cloud, on-premise or hybrid

Blended Media Desktop

Fully customisable, multi-channel, multi-session workspace

Work Anywhere

Browser-based tools, no software installation required

Customise, Localise, White Label

Design all user interfaces to individual requirements

Integration via APIs

‘Swap out’ components and integrate with 3rd party apps

World Class Development

Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

All Media Channels

Voice, chat, email, social, etc - fully integrated and blended

Agent Multi-Tasking

Work with multiple live contact sessions of any media channel

Dynamic Workforce Management

Automated, ‘best available’ decisions to manage agents and balance work load, across all media channels

Predictive Dialing

Best-of-breed performance under compliance

Optimised Inbound Routing

Smart rules and 'best-available' decisions to drive great customer service

Agent Scripts

Help agents achieve and maintain excellence

Voice and Screen Recording

See and hear exactly how agents are interacting

Analytics and Data Feeds

Measure and evaluate performance at every level

IVR, Bots & Conversational AI

Design effective automated flows or integrate with 3rd party providers

Customer Journey Tracking

Stored customer contact history, to aid routing and add context to conversations

Modules

Drive operational efficiency, increase customer satisfaction & improve agent performance

Softdial One™

Highly flexible unified web UI for agents, supervisors and administrators

Softdial Scripter™

Create complex process flow scripts for agents, IVR, chatbots and other applications

Sytel AI Dialer™

Maximum predictive dialing performance, under any compliance rules

Softdial Pathfinder™

Precise routing rules for ‘best available’ connection

Softdial Media Server™

Core telephony functions to manage all inbound/outbound SIP calls

Softdial Reporter™ 5

Fully customisable performance stats, charts and reports, across all channels

Softdial Publisher™

Comprehensive data output to build your own reports

Softdial Recording Monitor™

Audio and screen recording of agent activity to ensure the highest standards

Softdial Campaign Manager™

Automation to optimise any outreach strategy

Softdial Repository™

Central storage and configuration of common resources

Sytel Global Compliance™

Flexible ‘no contact’ rules to protect contact center and consumer

Solutions

Performance and efficiency for a wide range of business applications

By Business Type

Enterprise

A full featured contact center software solution, designed for optimum performance at scale

Small/ Medium Business

Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves

By Industry

Customer Service

Connect quickly to well equipped agents

Market Research

Best-of-breed predictive dialing with CATI integration

Collections

Automated inbound/ outbound blending integrated with any debt management app

Sales & Telemarketing

Maximise agent productivity with best-of-breed predictive dialing

Healthcare

Secure, highly-configurable multichannel communications for excellence in patient care