Sytel Demonstrates Hosted-Ready IP Services At UK Trade Shows

November, 2008

Sytel Limited demonstrated live IP-only inbound call sessions using SIP phones in its first appearance at two UK trade shows.

Sytel Limited, a leading supplier of contact centre and enterprise software solutions, has exhibited for the first time at two UK trade shows:

  • Call Centre Expo – Birmingham – Sep 08
  • IP’08 – London – Oct 08

Sytel Managing Director Michael McKinlay commented: “It’s time to stop hiding in the wings and come to stage-front as a leading global supplier of hosted-ready IP call centre solutions.”

Sytel welcomed the flood of interest from many potential hosting partners wanting to offer secure, resilient, multi-tenant contact-centre-as-a-service to their customers.

Michael McKinlay continued:

“We are seeing a surge of enquiries from companies wanting to offer hosted best-of- breed software services, either as a stand-alone contact centre platform or to add value to a wider portfolio of services. As the market moves toward broad acceptance and take-up of IP converged services, end-users are recognising the business benefits of buying hosted call centre services – lower start-up costs, lower IT costs as data and telephony converge at the browser, the enabling of remote knowledge workers, etc.

Our increased presence at these shows is in part to address the needs of this marketplace, but also to reflect a continued expansion at Sytel in both services offered and market penetration achieved.”

On their stands, Sytel demonstrated live IP-only inbound call sessions using SIP phones, and including Sytel’s next-generation IVR and scripting platform which delivers data-integrated scripts direct to a browser. Visitors warmly welcomed Sytel’s ‘Follow-Me’ data-handling technology which enables the transfer of data from one agent screen to another.

Also, in the technical presentation theatre, it was standing room only as Sytel delivered a presentation on their IP contact centre solution. Sytel Services Manager, Sunil Oberoi, explained some of the top features, gave a live IP demonstration and answered a hail of questions before a packed house.

Based in the UK, Sytel Limited provides enterprise and contact centre software solutions to organisations in over 35 countries. In the outbound world, its predictive dialler, Softdial Plugin®, is recognised as being the leading dialler for delivering effective performance under compliance with Ofcom regulations. This is at the core of a rounded contact centre product available to end-users or to VARS and integrators wanting to integrate world-class components into their call centre offerings.

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC) – multimedia, multichannel, fully blended cloud contact center solutions.

Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.

All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

Flexible Contact Center Software

Softdial Contact Center™ – rich functionality, all-in-one, designed to deliver at scale

  • Contact Center as a Service (CCaaS)

    CCaaS for subscribers – global service​, with no upfront costs

  • Contact Center Platform – CCaaS Partners

    Build your own CCaaS business using the power and flexibility of Sytel software

  • Contact Center Platform – Enterprise

    High performance platform to drive contact center productivity – cloud, on-premise or hybrid

Blended Media Desktop

Fully customisable, multi-channel, multi-session workspace

Work Anywhere

Browser-based tools, no software installation required

Customise, Localise, White Label

Design all user interfaces to individual requirements

Integration via APIs

‘Swap out’ components and integrate with 3rd party apps

World Class Development

Continuous evolution pushing technical boundaries


Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

All Media Channels

Voice, chat, email, social, etc – fully integrated and blended

Agent Multi-Tasking

Work with multiple live contact sessions of any media channel

Dynamic Workforce Management

Optimise agent usage and balance workloads in real-time without human intervention, across all media channels

Predictive Dialing

Best-of-breed performance under compliance

Optimised Inbound Routing

Smart rules and ‘best-available’ decisions to drive great customer service

Agent Scripts

Help agents achieve and maintain excellence

Voice and Screen Recording

See and hear exactly how agents are interacting

Analytics and Data Feeds

Measure and evaluate performance at every level

IVR, Bots & Conversational AI

Design effective automated flows or integrate with 3rd party providers

Customer Journey Tracking

Stored customer contact history, to aid routing and add context to conversations


Drive operational efficiency, increase customer satisfaction & improve agent performance

Softdial One™

Highly flexible unified web UI for agents, supervisors and administrators

Softdial Scripter™

Create complex process flow scripts for agents, IVR, chatbots and other applications

Sytel AI Dialer™

Maximum predictive dialing performance, under any compliance rules

Softdial Pathfinder™

Precise routing rules for ‘best available’ connection

Softdial Media Server™

Core telephony functions to manage all inbound/outbound SIP calls

Softdial Reporter™ 5

Fully customisable performance stats, charts and reports, across all channels

Softdial Publisher™

Comprehensive data output to build your own reports

Softdial Recording Monitor™

Audio and screen recording of agent activity to ensure the highest standards

Softdial Campaign Manager™

Automation to optimise any outreach strategy

Softdial Repository™

Central storage and configuration of common resources

Sytel Global Compliance™

Flexible ‘no contact’ rules to protect contact center and consumer


Performance and efficiency for a wide range of business applications

By Business Type


A full featured contact center software solution, designed for optimum performance at scale

Small/ Medium Business

Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves

By Industry

Customer Service

Connect quickly to well equipped agents

Market Research

Best-of-breed predictive dialing with CATI integration

Debt Collection

Automated inbound/ outbound blending integrated with any debt management app

Sales & Telemarketing

Maximise agent productivity with best-of-breed predictive dialing


Secure, highly-configurable multichannel communications for excellence in patient care