Sytel Extends Global Interviewing For MRops

July, 2014

Sytel has completed phase 1 of the installation of new communication infrastructure for MRops. Phase 1 provides connectivity for interview centers in Toledo (US), Hong Kong and London (UK).

Sytel Limited, a leading global vendor of contact center software solutions, has completed phase 1 of the installation of new communication infrastructure for MRops, a global business-to-business market research company. Phase 1 provides connectivity for interview centers in Toledo (US), Hong Kong and London (UK), with calls being centrally initiated and controlled from MRops’ data center in Toledo.

Sean Ivory, MRops’ Director of Global Executive Interviewing, commented “The Sytel installation minimizes our costs in two areas: firstly, we incur no long distance call charges because at each location the telephone network is accessed via local gateways. And secondly, interviewer licenses, which are utilised at our US Executive Interviewing Center, can be used by any of our regional Executive Interviewing Centers around the world, on a ‘concurrent use’ basis. So, as interviewers log off in the US, others log on in Hong Kong using the same licenses. This makes great business sense for a company with the global reach of MRops, and slashes the cost of round-the-clock interviewing.”

Photo: MRops Director of Global Executive Interviewing, Sean Ivory

mrops logo
MRops Director of Global Executive Interviewing, Sean Ivory

MRops uses both NIPO Software and Confirmit CATI systems as interview platforms. The Sytel installation allows MRops to utilise either CATI system from any of their locations.

MRops uses specialist Executive Interviewers to interview high level executives, and these workers often work from a home office, or via MRops’ Distributed Executive Interviewing centers. The Sytel system provides connection to remote work-at-home specialists via the public Internet, and to other partner centers in Asia and Europe when required. Sytel has enabled MRops to successfully operate this unique system.

Michael McKinlay, CEO of Sytel, added “This partnership with MRops consolidates our position as leader in communication software for Market Research, and we look forward to working with them on the next phase of their expansion.”

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC), offering multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

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Flexible Contact Center Platform

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Contact Center as a Service (CCaaS)

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Blended Media Desktop

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Work Anywhere

Browser-based tools, no software installation required

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Cloud Or On-Premise, Multi-Tenant

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Customise, Localise, White Label

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Integration Via APIs

'Swap out' components and integrate with 3rd party apps

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World Class Development

Continuous evolution pushing technical boundaries

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All Media Types

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Agent Multi-Tasking

Work with multiple live contact sessions of any media type

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Dynamic Workforce Management

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Predictive Dialing

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Optimised Inbound Routing

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Agent Scripts

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Voice and Screen Recording

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Analytics and Data Feeds

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IVR, Bots & Conversational AI

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Customer Journey Tracking

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Softdial One™

Softdial One™

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Softdial Scripter™

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Sytel AI Dialer™

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Softdial Pathfinder™

Softdial Pathfinder™

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Softdial Media Server™

Softdial Media Server™

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Softdial Reporter™ 5

Softdial Reporter™ 5

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Softdial Publisher™

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Softdial Recording Monitor™

Softdial Recording Monitor™

Audio and screen recording of agent activity to ensure the highest standards

Softdial Campaign Manager™

Softdial Campaign Manager™

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Softdial Repository™

Softdial Repository™

Central storage and configuration of common resources

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Sytel Global Compliance™

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Customer Service

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Sales & Telemarketing

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Healthcare

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Market Research

Market Research

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Collections

Collections

Automated inbound/ outbound blending integrated with any debt management app