Flex, a Brazilian company offering BPO, services and relationship management solutions, has chosen Sytel Limited, a UK company, as a provider of contact center software solutions for its Zaas customer base. Zaas supports many thousands of agents and Sytel’s share of this market is expected to be substantial as this business doubles in size over the next two years. Clients are supported in a wide range of industries including health, retail, tech and financial.
“Zaas is a complete relationship management solution for connecting enterprises and their consumers”, said José Eduardo Vaz Guimarães, Director of Zaas.
“Our vision for Zaas was to integrate software, telecommunications and services into a platform that offers the customer more options and faster responses. To bring this to life, we needed an easy-to-deploy cloud solution, which was also a market leader in customer experience. Sytel’s ability to help our customers delight their consumers has been key to their selection as a partner” he said.
Zaas enables and qualifies every interaction by intensive use of AI, big data, chatbots, machine learning, virtual agents and audible response units.
“Sytel’s solution is a great fit for us,” Mr. Guimarães continued. “Their blended multimedia platform and the extensive APIs they offer enable us to deliver a wide range of solutions for our hundreds of customers.”
Michael McKinlay, CEO of Sytel commented, “We are very excited by the ground-breaking techniques that Zaas are using to deliver intelligent relationships and are delighted that they chose Sytel as their partner. Innovation and customer satisfaction lie at the heart of what we both do and we are looking forward to an excellent relationship with them,”.
Flex makes every interaction with the “customer of its customers” fit the profile of each of them.
Founded by pioneering professionals with success stories in the contact center market in Brazil, Flex was born to be different. In a time when digital technologies are rapidly transforming reality, organizations recognize the consumer experience is the most important element for generating results. Flex is in the business to help customers delight their consumers.
For more information please see www.flexcontact.com.br.
Sytel Limited develops and supplies Softdial Contact Center® (SCC) multimedia cloud contact centre solutions, for quick and easy deployment. SCC is delivering services to customers in over 50 countries around the world. All Sytel cloud components are secure, resilient and scale seamlessly from 50 agents to 10,000+, whether local, mobile or remote.
SCC is an open system with a full range of APIs, allowing easy integration of third-party software, CRMs and databases. SCC is multi-tenant and provides support for all social media platforms. Sytel is committed to supporting its customers 24/365.
For more information, please contact us.