Who is This White Paper For?
This white paper is for contact center managers and decision makers, particularly in the UK/US, who are struggling with outbound productivity under current regulation on predictive dialing.
Can your dialer cope with the rules? Perhaps it can’t, and you are progressive dialing with a max of 10-15 mins talk time per agent hour.
Or maybe, you are letting rip with predictive anyway, and not worrying about all the nuisance calls and the penalties that they may lead to!
Hold on. There is third option…
Discover a predictive dialing strategy that is truly effective under compliance, even at 1% abandons.
What’s in the White Paper?
This white paper explains
- the challenges for predictive dialing in a compliant age
- the only way to measure dialer productivity
- why many dialers fail to perform well under compliance
- how the design of the Sytel AI Dialer delivers high productivity, even at a 1% abandons.
OK, Tell Me More
To learn how Sytel can help you achieve more, with compliance guaranteed, fill in your details below.