Market Research Resources

Best-of-breed hosted predictive dialer with CATI integrations

From time to time we are asked to outline the advanced functionality that Sytel produces for particular market segments such as Market Research.

Browse through the more technical aspects of our products, the advanced functions they are capable of and how Softdial Contact Center™ (SCC) integrates with popular Market Research applications below.

Market Research Resources- Introduction to Sytel

Introduction To Sytel

Supplying best-of-breed software components & full-service solutions in over 50 countries for over 20 years.
Market Research Resources - Hosted Market Research

Hosted Market Research

Complete hosted solutions which are flexible, powerful, simple to use, easy to integrate & competitively priced.
Centralised Global Solution for Market Research

Centralised Global Solution for Market Research (PDF)

Sytel has long been the leading contact center vendor for market research.
Market Research Resources - Sytel Dialer Solutions

Dialer Solutions for Market Research

Open robust APIs, industry standard high quality components, 3rd party CATI software integration experts.

Market Research Resources - Predictive Dialing

Predictive Dialing

Sytel’s unique simulation approach achieves optimal predictive performance & avoids unacceptable nuisance calls.
Market Research Resources - Intelligent IVR

Intelligent IVR

Selecting questions dynamically & supporting complex logic for speed & consistency.
Low-Cost Interviewer Station for Market Research

Low-Cost Interviewer Station

A low-cost, easy to deploy, solution for providing work stations for market research interviewers.
Nebu CATI Integration

Nebu CATI Integration

A software-only dialer fully integrated with Nebu® CATI.
Nipo CATI Integration

Nipo CATI Integration

A software-only dialer fully integrated with Nipo® CATI.
Forsta CATI Integration

Forsta CATI Integration

A software-only dialer fully integrated with Forsta CATI.

Unicom Intelligence (SSPS) Integration

Unicom Intelligence (SSPS) Integration

The only software-only dialer integrated with Unicom Intelligence®.

See also …

Market Research

Best-of-breed predictive dialing with CATI integration

CATI Interviewers Working from Home

Working remotely has been a straightforward transition for Sytel’s market research customers

Case Studies & Blogs

More resources related to Market Research

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC) - multimedia, multichannel, fully blended cloud contact center solutions.

Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.

All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

Flexible Contact Center Platform

Softdial Contact Center™ - tightly integrated modules, designed to deliver at scale

  • Contact Center as a Service (CCaaS)

    CCaaS for subscribers - global service​, with no upfront costs

  • Contact Center Platform – CCaaS Partners

    Build your own CCaaS business using the power and flexibility of Sytel software

  • Contact Center Platform – Enterprise

    High performance platform to drive contact center productivity – cloud, on-premise or hybrid

Blended Media Desktop

Fully customisable, multi-channel, multi-session workspace

Work Anywhere

Browser-based tools, no software installation required

Customise, Localise, White Label

Design all user interfaces to individual requirements

Integration via APIs

‘Swap out’ components and integrate with 3rd party apps

World Class Development

Continuous evolution pushing technical boundaries

Capabilities

Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

All Media Channels

Voice, chat, email, social, etc - fully integrated and blended

Agent Multi-Tasking

Work with multiple live contact sessions of any media channel

Dynamic Workforce Management

Automated, ‘best available’ decisions to manage agents and balance work load, across all media channels

Predictive Dialing

Best-of-breed performance under compliance

Optimised Inbound Routing

Smart rules and 'best-available' decisions to drive great customer service

Agent Scripts

Help agents achieve and maintain excellence

Voice and Screen Recording

See and hear exactly how agents are interacting

Analytics and Data Feeds

Measure and evaluate performance at every level

IVR, Bots & Conversational AI

Design effective automated flows or integrate with 3rd party providers

Customer Journey Tracking

Stored customer contact history, to aid routing and add context to conversations

Modules

Drive operational efficiency, increase customer satisfaction & improve agent performance

Softdial One™

Highly flexible unified web UI for agents, supervisors and administrators

Softdial Scripter™

Create complex process flow scripts for agents, IVR, chatbots and other applications

Sytel AI Dialer™

Maximum predictive dialing performance, under any compliance rules

Softdial Pathfinder™

Precise routing rules for ‘best available’ connection

Softdial Media Server™

Core telephony functions to manage all inbound/outbound SIP calls

Softdial Reporter™ 5

Fully customisable performance stats, charts and reports, across all channels

Softdial Publisher™

Comprehensive data output to build your own reports

Softdial Recording Monitor™

Audio and screen recording of agent activity to ensure the highest standards

Softdial Campaign Manager™

Automation to optimise any outreach strategy

Softdial Repository™

Central storage and configuration of common resources

Sytel Global Compliance™

Flexible ‘no contact’ rules to protect contact center and consumer

Solutions

Performance and efficiency for a wide range of business applications

By Business Type

Enterprise

A full featured contact center software solution, designed for optimum performance at scale

Small/ Medium Business

Options for SMEs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves

By Industry

Customer Service

Connect quickly to well equipped agents

Market Research

Best-of-breed predictive dialing with CATI integration

Collections

Automated inbound/ outbound blending integrated with any debt management app

Sales & Telemarketing

Maximise agent productivity with best-of-breed predictive dialing

Healthcare

Secure, highly-configurable multichannel communications for excellence in patient care