At a Glance
Flexibility To Suit Your Business
Softdial Contact Center™ (SCC) is designed to provide the same performance benefits whether installed
- in the public/ private cloud
- on-premise, or
The benefits of cloud hosting
Cloud hosting gives partners, resellers and end users alike the freedom from reliance on physical hardware components. Plus, it means agents can work from anywhere, including from home.
While a one-size-fits-all solution might work well initially, Softdial Contact Center™ (SCC)‘s multi-tenancy environment offers the flexibility to scale at will, the opportunity to offer every client a tailor-made contact center solution and because of Sytel’s world class development, it’s continuously adjusting to technology advances now and in the future.
At Sytel we prioritise helping and encouraging our working partners to expand and succeed.
Serve multiple tenants with a single hosted system
All Softdial Contact Center™ (SCC) components support solid and secure partitioning through multi-tenancy, ensuring that each customer’s data is ring fenced. Mature tenant provisioning controls allow new tenants to be set up simply and quickly.
All SCC applications are designed from the ground up to work together seamlessly using SCC’s native communication protocol, with no need for 3rd party frameworks. This maximises software performance and minimises the hardware footprint.
Add instant cloud capacity
SCC’s flexible and highly scalable architecture meets the needs of both SME’s and enterprise clients, supporting 10,000+ users in a multi-tenant environment, managed from a single user interface.
Optimised for the cloud, SCC can be deployed to all major vendors (Amazon Web Services (AWS), Microsoft Azure, etc), in a public or private cloud, or on-premise.
Services are stateless where possible to enable web service and database redundancy, with key services (e.g. campaign management, scripting) deployed as unique instances for each tenant.
VMs at any location can be joined to the SCC cloud, and managed centrally. The bootstrapping service allows fast assignment of roles and services.
Designing a cloud-based ACD
Watch Sytel’s Chief Technical Officer, Garry Pearson, talk about the real world challenges when designing an ACD for the cloud.
Did you know?
With Version 11 of Softdial Contact Center, a new tenant can be deployed in minutes, rather than hours, days or weeks. We’re pretty sure there’s no software out there today comparable to this.