Softdial Cloud™ – Getting Started

Whatever the size or location of your operation, Sytel strives for a speedy and smooth transition to Softdial Cloud™. Within days, your business can reap the productivity and performance benefits of Sytel CCaaS.

• the number concurrent users are you aiming to support
• the media channels you require; either:
• voice only (inbound and outbound), or
• voice plus digital (e.g. email, chat, WhatsApp, Telegram, etc)
• your carrier requirement. Would you use an existing carrier relationship? If not, which countries require coverage?

If complex scripting is necessary, Sytel’s experts can undertake these for you at an additional cost.

To start the conversation with a quote tailored to your requirements:

We understand that every contact center is different, with a unique set of specific requirements. As Softdial Cloud™ is a rich, full featured service, with an enterprise-grade ACD, dialer and complete contact center toolset, it requires tailoring to your business requirements before use. But rather than leaving you to configure it yourself, we will prepare a bespoke service for you to use out-of-the-box, so you can hit the ground running,

To achieve that, we need to understand your requirements. We will assign a dedicated and experienced account manager to gather and discuss these in detail, so that all aspects are covered in advance and there are no surprises later.

Once we have configured the system to your specifications, we will arrange system training for your supervisors and operational staff.

To ensure smooth running, we will run a live pilot using your own sample data. You will then be ready to go live.

Once you are up and running, you can manage Softdial Cloud™ yourself. If you need any help with day-to-day operation, our expert Support team can be contacted by phone or email. They can also advise on any operational changes, e.g. customisations, integrations or scaling.