Get up and running in days
Whatever the size or location of your operation, Sytel strives for a speedy and smooth transition to Softdial Cloud™. Within days, your business can reap the productivity and performance benefits of Sytel CCaaS.
How much will it cost?
- the number concurrent users are you aiming to support
- the media channels you require; either:
- voice only (inbound and outbound), or
- voice plus digital (e.g. email, chat, WhatsApp, Telegram, etc)
- your carrier requirement. Would you use an existing carrier relationship? If not, which countries require coverage?
If complex scripting is necessary, Sytel’s experts can undertake these for you at an additional cost.
To start the conversation with a quote tailored to your requirements:
CCaaS tailored to your business
We understand that every contact center is different, with a unique set of specific requirements. As Softdial Cloud™ is a rich, full featured service, with an enterprise-grade ACD, dialer and complete contact center toolset, it requires tailoring to your business requirements before use. But rather than leaving you to configure it yourself, we will prepare a bespoke service for you to use out-of-the-box, so you can hit the ground running,
To achieve that, we need to understand your requirements. We will assign a dedicated and experienced account manager to gather and discuss these in detail, so that all aspects are covered in advance and there are no surprises later.
Implementation
Once we have configured the system to your specifications, we will arrange system training for your supervisors and operational staff.
To ensure smooth running, we will run a live pilot using your own sample data. You will then be ready to go live.
Going live
Once you are up and running, you can manage Softdial Cloud™ yourself. If you need any help with day-to-day operation, our expert Support team can be contacted by phone or email. They can also advise on any operational changes, e.g. customisations, integrations or scaling.
To discuss how we can meet your unique needs, or for a demo of Softdial Cloud™ in action:
Why sign up for Softdial Cloud?
What We Offer
Sytel Limited develops and supplies Softdial Contact Center® (SCC) – multimedia, multichannel, fully blended cloud contact center solutions.
Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.
All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.
Flexible Contact Center Software
Softdial Contact Center™ – rich functionality, all-in-one, designed to deliver at scale
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Contact Center as a Service (CCaaS)
CCaaS for subscribers – global service, with no upfront costs
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Contact Center Platform – CCaaS Partners
Build your own CCaaS business using the power and flexibility of Sytel software
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Contact Center Platform – Enterprise
High performance platform to drive contact center productivity – cloud, on-premise or hybrid
Blended Media Desktop
Fully customisable, multi-channel, multi-session workspace
Work Anywhere
Browser-based tools, no software installation required
Customise, Localise, White Label
Design all user interfaces to individual requirements
Integration via APIs
‘Swap out’ components and integrate with 3rd party apps
World Class Development
Continuous evolution pushing technical boundaries
Capabilities
Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.
All Media Channels
Voice, chat, email, social, etc – fully integrated and blended
Agent Multi-Tasking
Work with multiple live contact sessions of any media channel
Dynamic Workforce Management
Optimise agent usage and balance workloads in real-time without human intervention, across all media channels
Predictive Dialing
Best-of-breed performance under compliance
Optimised Inbound Routing
Smart rules and ‘best-available’ decisions to drive great customer service
Agent Scripts
Help agents achieve and maintain excellence
Voice and Screen Recording
See and hear exactly how agents are interacting
Analytics and Data Feeds
Measure and evaluate performance at every level
IVR, Bots & Conversational AI
Design effective automated flows or integrate with 3rd party providers
Customer Journey Tracking
Stored customer contact history, to aid routing and add context to conversations
Modules
Drive operational efficiency, increase customer satisfaction & improve agent performance
Softdial One™
Highly flexible unified web UI for agents, supervisors and administrators
Softdial Scripter™
Create complex process flow scripts for agents, IVR, chatbots and other applications
Sytel AI Dialer™
Maximum predictive dialing performance, under any compliance rules
Softdial Pathfinder™
Precise routing rules for ‘best available’ connection
Softdial Media Server™
Core telephony functions to manage all inbound/outbound SIP calls
Softdial Reporter™ 5
Fully customisable performance stats, charts and reports, across all channels
Softdial Publisher™
Comprehensive data output to build your own reports
Softdial Recording Monitor™
Audio and screen recording of agent activity to ensure the highest standards
Softdial Campaign Manager™
Automation to optimise any outreach strategy
Softdial Repository™
Central storage and configuration of common resources
Sytel Global Compliance™
Flexible ‘no contact’ rules to protect contact center and consumer
Solutions
Performance and efficiency for a wide range of business applications
By Business Type
Enterprise
A full featured contact center software solution, designed for optimum performance at scale
Small/ Medium Business
Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves
By Industry
Customer Service
Connect quickly to well equipped agents
Market Research
Best-of-breed predictive dialing with CATI integration
Debt Collection
Automated inbound/ outbound blending integrated with any debt management app
Sales & Telemarketing
Maximise agent productivity with best-of-breed predictive dialing
Healthcare
Secure, highly-configurable multichannel communications for excellence in patient care