Softdial Cloud™ – Getting Started

Softdial Cloud logo

Get up and running in days

Whatever the size or location of your operation, Sytel strives for a speedy and smooth transition to Softdial Cloud™. Within days, your business can reap the productivity and performance benefits of Sytel CCaaS.

How much will it cost?

The subscription cost depends on what you need. For example:

  • the number concurrent users are you aiming to support
  • the media channels you require; either:
    • voice only (inbound and outbound), or
    • voice plus digital (e.g. email, chat, WhatsApp, Telegram, etc)
  • your carrier requirement. Would you use an existing carrier relationship? If not, which countries require coverage?

If complex scripting is necessary, Sytel’s experts can undertake these for you at an additional cost.

To start the conversation with a quote tailored to your requirements:

CCaaS tailored to your business

We understand that every contact center is different, with a unique set of specific requirements. As Softdial Cloud™ is a rich, full featured service, with an enterprise-grade ACD, dialer and complete contact center toolset, it requires tailoring to your business requirements before use. But rather than leaving you to configure it yourself, we will prepare a bespoke service for you to use out-of-the-box, so you can hit the ground running,

To achieve that, we need to understand your requirements. We will assign a dedicated and experienced account manager to gather and discuss these in detail, so that all aspects are covered in advance and there are no surprises later.


Once we have configured the system to your specifications, we will arrange system training for your supervisors and operational staff.

To ensure smooth running, we will run a live pilot using your own sample data. You will then be ready to go live.

Going live

On ‘go live’ day, Sytel engineers will be available remotely to provide any help you may need.

Once you are up and running, you can manage Softdial Cloud™ yourself. If you need any help with day-to-day operation, our expert Support team can be contacted by phone or email. They can also advise on any operational changes, e.g. customisations, integrations or scaling.

To discuss how we can meet your unique needs, or for a demo of Softdial Cloud™ in action:

Why sign up for Softdial Cloud?

What We Offer

Sytel Limited develops and supplies Softdial Contact Center® (SCC) - multimedia, multichannel, fully blended cloud contact center solutions.

Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.

All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.

Flexible Contact Center Software

Softdial Contact Center™ - rich functionality, all-in-one, designed to deliver at scale
  • Contact Center as a Service (CCaaS)

    CCaaS for subscribers - global service​, with no upfront costs

  • Contact Center Platform – CCaaS Partners

    Build your own CCaaS business using the power and flexibility of Sytel software

  • Contact Center Platform – Enterprise

    High performance platform to drive contact center productivity – cloud, on-premise or hybrid

Blended Media Desktop

Fully customisable, multi-channel, multi-session workspace

Work Anywhere

Browser-based tools, no software installation required

Customise, Localise, White Label

Design all user interfaces to individual requirements

Integration via APIs

‘Swap out’ components and integrate with 3rd party apps

World Class Development

Continuous evolution pushing technical boundaries


Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

All Media Channels

Voice, chat, email, social, etc - fully integrated and blended

Agent Multi-Tasking

Work with multiple live contact sessions of any media channel

Dynamic Workforce Management

Automated, ‘best available’ decisions to manage agents and balance work load, across all media channels

Predictive Dialing

Best-of-breed performance under compliance

Optimised Inbound Routing

Smart rules and 'best-available' decisions to drive great customer service

Agent Scripts

Help agents achieve and maintain excellence

Voice and Screen Recording

See and hear exactly how agents are interacting

Analytics and Data Feeds

Measure and evaluate performance at every level

IVR, Bots & Conversational AI

Design effective automated flows or integrate with 3rd party providers

Customer Journey Tracking

Stored customer contact history, to aid routing and add context to conversations


Drive operational efficiency, increase customer satisfaction & improve agent performance

Softdial One™

Highly flexible unified web UI for agents, supervisors and administrators

Softdial Scripter™

Create complex process flow scripts for agents, IVR, chatbots and other applications

Sytel AI Dialer™

Maximum predictive dialing performance, under any compliance rules

Softdial Pathfinder™

Precise routing rules for ‘best available’ connection

Softdial Media Server™

Core telephony functions to manage all inbound/outbound SIP calls

Softdial Reporter™ 5

Fully customisable performance stats, charts and reports, across all channels

Softdial Publisher™

Comprehensive data output to build your own reports

Softdial Recording Monitor™

Audio and screen recording of agent activity to ensure the highest standards

Softdial Campaign Manager™

Automation to optimise any outreach strategy

Softdial Repository™

Central storage and configuration of common resources

Sytel Global Compliance™

Flexible ‘no contact’ rules to protect contact center and consumer


Performance and efficiency for a wide range of business applications

By Business Type


A full featured contact center software solution, designed for optimum performance at scale

Small/ Medium Business

Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves

By Industry

Customer Service

Connect quickly to well equipped agents

Market Research

Best-of-breed predictive dialing with CATI integration

Debt Collection

Automated inbound/ outbound blending integrated with any debt management app

Sales & Telemarketing

Maximise agent productivity with best-of-breed predictive dialing


Secure, highly-configurable multichannel communications for excellence in patient care