At a Glance
Ground Breaking World Class Development
Who had heard of WhatsApp 10 years ago? How many people used social media for customer service 7 years ago? With customers continuously using new mediums, call centers need a robust software solution which is flexible enough to change with the times at the switch of the button.
However, ongoing development is not only important for new media types; it’s the key to optimising efficiency and driving down costs. At Sytel we are always striving to improve and embrace new technologies to develop the best possible contact center software.
About Sytel’s development policy
Sytel have been providing the contact center industry with leading edge systems that deliver very high performance, whilst operating in a responsible and sustainable manner for over 25 years.
As a pure software R&D house, our ethos is to constantly think, plan and act ahead which we do through continuous proactive development.
We recruit and retain only the most talented developers. We are consistently pushing technical boundaries and challenging industry norms.
Over the years Sytel has built up a reputation for being forward thinking and innovative. Our partners are confident in the fact they are investing in a solution which is future proofed and resilient.
Did you know?
Sytel has to maintain its own datacenter and power infrastructure rather than using cloud compute for load testing.
A full load test of 2 x 10,000 agent systems back-to-back generates 20 million BHCA and increases power consumption by 10KW. It generates a similar level of call traffic to the all of the fixed line and cellular traffic in Greater London at peak period.
Leading-Edge Design by World-Class Developers
A solid long-term investment
Sytel’s strong innovation mindset allows us to:
- constantly extend the product to meet changing customer requirements
- integrate new technologies, such as Web RTC and build solutions around them, sometimes before our customers have even thought about it.
For more information about the benefits for Sytel Partners, take a look at our partner page.